Southgate Volkswagen

Fast, easy and convenient Chris was friendly and helpful. I had all my questions answered. The car was ready fast and was clean upon delivery. Thanks for the amazing service! Chris was friendly and helpful. I had all my questions answered. The car was ready fast and was clean upon delivery. Thanks for the amazing service! More

Battery Change and Winter Servicing On November 12, I experienced a failing battery. I called the service center and requested a battery replacement. Within minutes, they had arranged On November 12, I experienced a failing battery. I called the service center and requested a battery replacement. Within minutes, they had arranged for an appointment within a couple of hours. When I took the vehicle in, the service technician determined that the battery did indeed require replacement. She linked my earlier request for winterization with the battery replacement and indicated that the work could be completed by 4:00pm on the same day. I requested a service vehicle as I needed transportation during the day. This was readily agreed to and provided at no charge. I received a call at about 2:00pm indicating that the work was completed, in spite of the fully-booked schedule in the service department. More

Set expectations right away with me The team clearly told me what to expect and what would be worst case scenario. It set the expectation and the outcome was much better than worst case The team clearly told me what to expect and what would be worst case scenario. It set the expectation and the outcome was much better than worst case so I left the dealership very pleased that the cost was not even close to what I thought it was going to be. More

Efficient, attentive service The service staff at Southgate VW focus on the needs of the customer. They kept their commitments as to turnaround and cost. I did not have to wait lo The service staff at Southgate VW focus on the needs of the customer. They kept their commitments as to turnaround and cost. I did not have to wait long for the courtesy transfer to the LRT station so I could head back to work - I really appreciate not being kept waiting. More

Service appointment Just had the annual vehicle service - friendly, efficient help at the VW garage. Convenient online service booking and good communication regarding wo Just had the annual vehicle service - friendly, efficient help at the VW garage. Convenient online service booking and good communication regarding work to be done and costs. Also received 10% off total end price as a loyalty reward which was a nice surprise and helps a lot. More

Exceptional Moe went over and beyond for us... He was up front and honest. He was always quick and efficient with questions and went to the right sources and got Moe went over and beyond for us... He was up front and honest. He was always quick and efficient with questions and went to the right sources and got answers immediately. Freddy made the financing part quick and simple and do not make us feel pressured with extras. We also had to deal with parts (Howard) very nice and efficient to find parts for our 2003 VW. We will definitely be returning in the future. Huge thank you to Don Gray and Anderson!!! More

Helpful Customer Service Ryan was very helpful, especially when, even though the car maintenance was completed, the invoicing computer system was unavailable - he suggested a Ryan was very helpful, especially when, even though the car maintenance was completed, the invoicing computer system was unavailable - he suggested a convenient way to let me get on my way without having to wait for the invoice to print. Thanks Ryan! More

outstanding customer service Every time I take my car to Southgate Volkswagen I receive an excellent service. I feel great about the visit. Staff at Southgate Volkswagen is very Every time I take my car to Southgate Volkswagen I receive an excellent service. I feel great about the visit. Staff at Southgate Volkswagen is very friendly. More

Thank you Ryan! Ryan was a great service advisor, polite and efficient! Ralph in parts was really helpful helping me find winter tires for my new car!! Couldn't be ha Ryan was a great service advisor, polite and efficient! Ralph in parts was really helpful helping me find winter tires for my new car!! Couldn't be happier with the service received! More

Above and Beyond I was very impressed at how at ease I felt during the whole sales process. I never felt pressured, or that I was speaking to a stereotypical "salesman I was very impressed at how at ease I felt during the whole sales process. I never felt pressured, or that I was speaking to a stereotypical "salesman". Moe was candid and straightforward, and even went the extra mile when I had problems registering my car. He brought a loaner vehicle to my work and took my vehicle to get an inspection so I didn't have to do it on my own time. I would highly recommend Moe and the entire team I dealt with at Southgate VW. More