Southgate Volkswagen

Pain free experience Been to many independent shops and other vw dealerships before. This was the easiest and fastest experience I've had. Came in with some problems with Been to many independent shops and other vw dealerships before. This was the easiest and fastest experience I've had. Came in with some problems with my vehicle. Bill, Howard and the guys in service found the problems, supplied the parts and fixed them. No hassle, no troubles, just in and out! More

Happy with service. Not the tyre squeak explanation I have had a tyre squeak - noticeable at slow speed mainly - complaint whenever I come in for a service. I have never had this problem with any of the I have had a tyre squeak - noticeable at slow speed mainly - complaint whenever I come in for a service. I have never had this problem with any of the other cars I have had, including our second car which is a VW Passat wagon. So why do I have to listen to some B.S explanation about winter, the moisture, the metal of the disc brakes, etc, etc. In fact, I get the feeling that I am at fault and NOT the car. And the final indignity is that I am told that I should brake harder. When I leave a car parking parkade I am the ONLY car squeaking on its merry way to the exits. Not good enough. I expect that a VW should NOT have squeaking brakes. This "Das Auto" has a squeaking brake problem and it has not been resolved and it is definitely not my problem. More

Geary good Was great work Thank you for keeping the car well away On hour wedding and holly moon thank you we will be back for the spring serve . Was great work Thank you for keeping the car well away On hour wedding and holly moon thank you we will be back for the spring serve . More

Oil pressure light keeps coming on Simple 15,000 oil change and I had to bring vehicle back next day to fix an engine oil light. Same light came back on next day and is still on. Simple 15,000 oil change and I had to bring vehicle back next day to fix an engine oil light. Same light came back on next day and is still on. More

Through and detailed. I have always felt welcomed and treated fairly and even at times exceptional. I bought my 2015 Jetta last year and have put on 65,000kms since so I am I have always felt welcomed and treated fairly and even at times exceptional. I bought my 2015 Jetta last year and have put on 65,000kms since so I am no stranger to the service department. My last appointment was an excellent example of how to display exemplary customer service and go above and beyond. I'm greatful I like my VW because even if I didn't I might still choose southgate VW based on my experiences with them. More

Fantastic experience! This is the second car I've purchased from Adam Dilullo at Southgate Volkswagen and I'll definitely buy from him again, as well as continue to send hi This is the second car I've purchased from Adam Dilullo at Southgate Volkswagen and I'll definitely buy from him again, as well as continue to send him any referrals I can. His customer service is excellent and he was able to get my new car ready for me on time. Very easy to deal with and accommodating! More

Informative and friendly Bill is courteous and friendly. I asked about winter tires and he directed me to Howard in the parts department. Howard was informative and negotiated Bill is courteous and friendly. I asked about winter tires and he directed me to Howard in the parts department. Howard was informative and negotiated pricing. I ended up changing my mind about the tires and a receptionist passed along the message to Bill. I dropped off my comp loaner (always appreciated) amd picked up my car. Bill stopped by the front desk to give me a VW touque. Small gesture, but lovely way to end a service appt. Price was high to get my oil changed and tires rotated. Otherwise, great appt. More

Winter rims and tires Service Staff was excellent. Attention to detail regarding product, installation and value for dollar spent. All with a practical perspective in min Service Staff was excellent. Attention to detail regarding product, installation and value for dollar spent. All with a practical perspective in mind. A commitment to value/service on their part = a commitment to customer loyality on my part. More

Continual failure to complete the job I called in to Southgate Volkswagen to have a oil pan heater put into my car, a diagnostic of an inconsistent engine light and a car detailing. My app I called in to Southgate Volkswagen to have a oil pan heater put into my car, a diagnostic of an inconsistent engine light and a car detailing. My appointment was for Monday morning at 8:45am and the cleaning was not complete by the end of the day, so I was notified that they would need to keep it another day. I agreed. I was called on Tuesday to be told the cleaning had been completed and my car was ready to be picked up. I arrived by taxi to pick my car up only to pay over a thousand dollars and unlock an uncleaned car. The employees on site said they would like to keep the car to finish the cleaning and they would pay for my taxi back home. I was called on Wednesday to be informed that they were now going to deliver my car to me and upgrade my cleaning. When the car was delivered to me the car was missing part of the hubcap, the side view mirrors were still covered in dirt, underneath the seats had not been vacuumed and my snow scraper was missing. I called Southgate Volkswagen and was told it would be looked into and I would be called back (I was not called back). Thursday morning was the first snow of the year, so I spent my morning hand scraping snow off my car. I've called Volkswagen twice since and spoke with another service representative and left a voicemail and still have not been called back. I seriously question the quality of work that has been done on my car when a simple clean cannot be finished properly more than once. More

Service of my Jetta diesel Quick and courteous service. Final charge close to the phone estimate when booking service. I have dealt with Southgate for at least 20 years, if not Quick and courteous service. Final charge close to the phone estimate when booking service. I have dealt with Southgate for at least 20 years, if not longer. More