Southgate Volkswagen

Friendly and professional We used to use the other dealer in Edmonton and I had nothing but problems. So we switched to Southgate VW and haven't looked back. I have received gr We used to use the other dealer in Edmonton and I had nothing but problems. So we switched to Southgate VW and haven't looked back. I have received great service since switching. Any services we have needed have been completely in a timely manner. The service specialists are knowledgable and helpful. I highly recommend Southgate VW More

Easy to deal with Came in for a regular service, was met by Bill and a younger fella (can't remember his name). Bill took the time to explain exactly what was going to Came in for a regular service, was met by Bill and a younger fella (can't remember his name). Bill took the time to explain exactly what was going to be done, including having my winter tyres and wheels put on the car. When picking up car the younger fella from that morning sat down with me and went over everything in detail that was done, he answered any questions i may have had and made sure everything was sweet as before i left the dealership.!!! More

Spent almost $700 on service, no toque or free roadside Hello, Just picked up my Tiguan on Nov 30, spent almost $700 on 122,000 km service. The young man who checked me in was excellent. I spent almost $ Hello, Just picked up my Tiguan on Nov 30, spent almost $700 on 122,000 km service. The young man who checked me in was excellent. I spent almost $700 on service, nothing major was done, and my car not washed. Next door a Volvo my husband had minor service and they washed his car. This is not the first time VW has not washed mine. Minor things but still shows lack of good service. Also today I am getting emails about either a free toque or 6months of road side assistance with service. Why was I not offered either of these? Honestly will shop around next time I need service. More

Happy with service. Not the tyre squeak explanation I have had a tyre squeak - noticeable at slow speed mainly - complaint whenever I come in for a service. I have never had this problem with any of the I have had a tyre squeak - noticeable at slow speed mainly - complaint whenever I come in for a service. I have never had this problem with any of the other cars I have had, including our second car which is a VW Passat wagon. So why do I have to listen to some B.S explanation about winter, the moisture, the metal of the disc brakes, etc, etc. In fact, I get the feeling that I am at fault and NOT the car. And the final indignity is that I am told that I should brake harder. When I leave a car parking parkade I am the ONLY car squeaking on its merry way to the exits. Not good enough. I expect that a VW should NOT have squeaking brakes. This "Das Auto" has a squeaking brake problem and it has not been resolved and it is definitely not my problem. More

Pain free experience Been to many independent shops and other vw dealerships before. This was the easiest and fastest experience I've had. Came in with some problems with Been to many independent shops and other vw dealerships before. This was the easiest and fastest experience I've had. Came in with some problems with my vehicle. Bill, Howard and the guys in service found the problems, supplied the parts and fixed them. No hassle, no troubles, just in and out! More

Geary good Was great work Thank you for keeping the car well away On hour wedding and holly moon thank you we will be back for the spring serve . Was great work Thank you for keeping the car well away On hour wedding and holly moon thank you we will be back for the spring serve . More

Oil pressure light keeps coming on Simple 15,000 oil change and I had to bring vehicle back next day to fix an engine oil light. Same light came back on next day and is still on. Simple 15,000 oil change and I had to bring vehicle back next day to fix an engine oil light. Same light came back on next day and is still on. More

Fantastic experience! This is the second car I've purchased from Adam Dilullo at Southgate Volkswagen and I'll definitely buy from him again, as well as continue to send hi This is the second car I've purchased from Adam Dilullo at Southgate Volkswagen and I'll definitely buy from him again, as well as continue to send him any referrals I can. His customer service is excellent and he was able to get my new car ready for me on time. Very easy to deal with and accommodating! More

Winter rims and tires Service Staff was excellent. Attention to detail regarding product, installation and value for dollar spent. All with a practical perspective in min Service Staff was excellent. Attention to detail regarding product, installation and value for dollar spent. All with a practical perspective in mind. A commitment to value/service on their part = a commitment to customer loyality on my part. More

Through and detailed. I have always felt welcomed and treated fairly and even at times exceptional. I bought my 2015 Jetta last year and have put on 65,000kms since so I am I have always felt welcomed and treated fairly and even at times exceptional. I bought my 2015 Jetta last year and have put on 65,000kms since so I am no stranger to the service department. My last appointment was an excellent example of how to display exemplary customer service and go above and beyond. I'm greatful I like my VW because even if I didn't I might still choose southgate VW based on my experiences with them. More