Southgate Volkswagen

Great day no hassles Fast and efficient No hassle. Liked that I didnt have to wait forever to get an appointment I walked in spoke to Bill and walked out Fast and efficient No hassle. Liked that I didnt have to wait forever to get an appointment I walked in spoke to Bill and walked out More

Quick and efficient I booked a same day appointment for a safety recall and an oil change. Walked right in, Bil checked me in and took the car immediately. Went for lun I booked a same day appointment for a safety recall and an oil change. Walked right in, Bil checked me in and took the car immediately. Went for lunch and came back, car was ready. Easy and no hassles. More

Communication Dealership staff showed great willingness to explain complex technical information with patience and respect. We will probably end up driving 400 km t Dealership staff showed great willingness to explain complex technical information with patience and respect. We will probably end up driving 400 km to this dealership to be assured of quality work on the VW More

Excellent Customer Service I have purchased 4 new vehicles from Southgate over the past few years. I am very happy with the service I receive there and will continue to take my I have purchased 4 new vehicles from Southgate over the past few years. I am very happy with the service I receive there and will continue to take my business there for many years to come. More

Vehicle Service & vehicle purchase I recently had my 2015 VW Golf in at Southgate VW for it's 15km and I have just purchased a 2014 VW Jetta ...in both cases I received fantastic servic I recently had my 2015 VW Golf in at Southgate VW for it's 15km and I have just purchased a 2014 VW Jetta ...in both cases I received fantastic service from both the Service dept where Holly Unger the Service manager assisted me & Don Gray the GSM sold me a 2014 Jetta. I couldn't be happier! Rick Young More

Service I receive great service from Bil each time I bring my car in. I appreciate how knowledgeable he is about my car. I have (in past) found some of the I receive great service from Bil each time I bring my car in. I appreciate how knowledgeable he is about my car. I have (in past) found some of the other service members to not be knowledgeable enough. More

Engine Light came on 2 days after service. I do NOT think it is a coincident the engine light came on right after the service was performed on my 2010 VW Touareg car. I as a long time customer I do NOT think it is a coincident the engine light came on right after the service was performed on my 2010 VW Touareg car. I as a long time customer of Southgate Volgswagon am very dissapointed that the car engine light would come on so quickly after having the car serviced.. I have for over the previous 6 months driven the car with no problems. I feel very strongly the engine light problem should be repaired at no cost to me if you want to keep me as a continuing customer! John Krywko Phone number 780 939 2501. More

Quick service Great staff at the southgate Volkswagen. The one guy working in the bay was very efficient and friendly. However, I feel regretful that I must bring m Great staff at the southgate Volkswagen. The one guy working in the bay was very efficient and friendly. However, I feel regretful that I must bring my Jetta for oil changes to a dishonest company. More

Above and beyond My wife brought our 2006 TDI Jetta wagon in to Southgate Volkswagen as the middle back seat belt had seized. They were able to quickly fix it and did My wife brought our 2006 TDI Jetta wagon in to Southgate Volkswagen as the middle back seat belt had seized. They were able to quickly fix it and did an overall inspection and advised us of some other issues and provided a reasonable quote. They also oiled the driver side door that was squeaking and washed the vehicle. They only charged us 1/2 an hour labour for an hour job. Thanks to the team at Southgate VW! More

Service/sales were fantastic,shuttle service was terrible It started out with the service rep telling me I required timing belt work and about $500 worth of other stuff after only 20k on my engine. When I ar It started out with the service rep telling me I required timing belt work and about $500 worth of other stuff after only 20k on my engine. When I arrived at the dealership the serviceman actually realized how ridiculous that was before I said anything and bumped it down to just an oil change, which I greatly appreciated. They also promised not to wake me up before the late afternoon because I am on night shift, which they followed through with. My problem was the shuttle service. The drivers were fantastic, but I spent over 5 hours in that van the whole day. If I'm buying a vehicle from a dealership and they are taking my vehicle for a SCHEDULED appointment, then they should be giving me a courtesy vehicle. I will not be using their shuttle again, and I will think twice before suggesting a Volkswagen purchase to anyone else. More