Southgate Volkswagen

I genuinely tried to give SOUTHGATE Volkswagon dealership the benefit of the doubt, but over 3 months, trust has steadily eroded due to repeated issues in both Sales and Service and Management. I purchase the benefit of the doubt, but over 3 months, trust has steadily eroded due to repeated issues in both Sales and Service and Management. I purchased a 2025 ID.Buzz (127K over 7 year finance) here and worked with: • GM: Marvin Henschel • Sales Manager: Danny • Service Advisor: Anastasia List of events that lead to erosion of trust, and general lack of any expectation to be treated well as a customer. 🚫 Sales — Transparency + Follow-Through Needed • Included charger pricing changed 3 times $2,000 → $1,000 → later found on their own website for ~$537 → Feels misleading rather than honest • Promised perks weren’t actually perks Examples: Free car wash + free first tire mount are standard for all customers → Feels insincere when framed as special favors • $21,000 rebate introduced shortly after purchase Dealer says it’s VW Canada’s decision VW Canada says it's the dealer’s decision → A frustrating runaround with no accountability taken by anyone. → Show me in writing clearly this is how it works, rather than saying there is nothing you can do. Left with assuming that the dealership was in on it. Multiple 7 emails/calls to GM (Marvin Henschel) went unanswered until I showed up in person. After that e-mails were still unanswered. • Winter tire package lacked proper explanation Paid $3100 for Winter Tires in Finance Package Was verbally told rims were included—they were not Learned later from Norden that more cost-effective square setups exist (rotatable = longer life) → Transparent options should be offered before installation, not discovered after → Sales told me they try to get me best price on rims, month later, nothing. Moving on. • Incorrect info about Electrify Canada promo Twice told it didn’t exist I contacted VW Canada myself — received the promo instantly → Basic product knowledge + initiative would improve customer confidence 🧊 Service — Respect for Time + Better Communication Needed • Appointment confirmed for 10:15am → Told car wouldn’t be touched until 1pm → Don’t schedule times you can’t honor → People need their cars for their daily affairs and assume you understand that. •Told that I Needed car no later by 4pm for work, got it after 5pm No proactive update, no apology — just annoyance when I asked for timing → Communication is a foundation of service 🧩 Overall Pattern I Experienced I had good experiences, (front desk, shuttle team, and Mitchell in finance). But overall, the culture feels like: • Low transparency • Poor communication • Dodge and avoid • Minimal responsibility or apology • Customer left to solve issues alone • Not left with a sense that I'm a valued customer Even after spending over $100,000 on a new EV, I didn’t feel valued once the sale was done. What do I have to compare to? Notably, West End Mitsubishi treated me and my 2012 car far better — and I didn’t even buy from them. 💬 Final Thought This review isn’t about perfection — it’s about the basics: customer care, anticipation of needs, honesty, communication, and follow-through. Until those improve, I cannot recommend Southgate Volkswagen and will be servicing my ID.Buzz elsewhere. More

The service dept is the best I have experienced in years and I'm a rental car owner who has visited many different vehicle dealerships ...good job Southgate Volkswagen ... and I'm a rental car owner who has visited many different vehicle dealerships ...good job Southgate Volkswagen ... More

Great service, I had things explained to me clearly and I will return for my next service without hesitation will return for my next service without hesitation More

The staff were very good to deal with. We found them friendly and most accommodating. We found them friendly and most accommodating. More

Great customer service and satisfaction, feedback and follow-up. Nicole is great asset to this business! follow-up. Nicole is great asset to this business! More

The staff was very helpful and they took me in the same day. They We’re very cooperative. day. They We’re very cooperative. More

Excellent customer service department. Fast and friendly service. Loved having the complimentary car wash included. Fast and friendly service. Loved having the complimentary car wash included. More

Work was performed as scheduled. Courtesy car was available as promised. The staff had paperwork completed before I arrived Courtesy car was available as promised. The staff had paperwork completed before I arrived More

Very pleasant Service Adviser. Tech discovered a coolant leak that was very expensive to repair, but I have not had issues before this. Tech discovered a coolant leak that was very expensive to repair, but I have not had issues before this. More

Southgate VW seems to be a very friendly, helpful and efficient dealership. The staff do what they say they are going to do, that builds confidence in their service! efficient dealership. The staff do what they say they are going to do, that builds confidence in their service! More