Southgate Audi

I brought my Audi into service without an appointment, as I had a warning light pop up on the road from Calgary. NORM was very welcoming, accommodating and said they were pretty plugged but if I wanted to I had a warning light pop up on the road from Calgary. NORM was very welcoming, accommodating and said they were pretty plugged but if I wanted to leave my car I could. I did and took an Uber home. Within 3 hours he called, said the mechanic had taken a look at it and the intake manifold needed to be replaced. They went ahead with it as well as new gaskets and seals and was mind-blown that Warranty covered it! I picked it up and again, I can't say enough about Norm's delivery and professionalism, as a service person. I highly recommend if you need to take your Audi into Southgate, you try to get to Norm. He made the experience flawless and a joy to work with! More

No help after I bought my used certified Q5. One week after I got the car the light came on took to dealership. Told me it will cos 5000 to fix talk to sale manager he told me he will call me One week after I got the car the light came on took to dealership. Told me it will cos 5000 to fix talk to sale manager he told me he will call me back and he never did call me back. Don't buy a used audi it is not certified. More

Terrible dealership to deal with. Ongoing communication w/ them was taking place and we agreed on a number for them to purchase my R8. Everything confirmed in writing via texts etc. t Ongoing communication w/ them was taking place and we agreed on a number for them to purchase my R8. Everything confirmed in writing via texts etc. that it would be the price whether I decide to purchase another Audi or simply outright sell my vehicle to them. I did my research and ultimately decided to settle on a non-Audi vehicle and expressed a desire to move forward with selling my R8 to these guys (only a few days/weeks later) and suddenly the number dropped by $10K. Been their client for over 5 years by having a different Audi vehicle serviced by them. As an individual who is somewhat familiar with the car industry, having owned over 36 vehicles in the past 10 years, while I am well aware that shady practices in this industry exist, really the first time had to experience one. I wanted to let it go and move on, but the feeling is quite unpleasant. I won't name the sales staff as I don't believe it's ultimately their fault, but as a business and an 'upscale' dealership, if you give your word to someone, then have the courage to stick to it, instead of getting greedy and wanting to increase your profit margin. Even at the number they agreed to pay initially, they were leaving themselves at least a $15K profit margin, and I guess that wasn't sufficient and they wanted to make it even bigger. I wasted a significant amount of my time and effort based on their representations of the numbers to look for something that's suitable for my current needs and when it came time for them to follow-through on it, they completely dropped the ball. We were having discussions of numbers that were possibly larger than what was on the table initially and when that didn't happen, I was willing to live with what we had agreed upon but then they unilaterally decided to drop that by a significant margin completely blind siding me, as well as the other dealer, who was facilitating the deal. I will not conduct business with them ever again and none of my friends and family that have purchased multiple vehicles from them over the years will be giving them business in the future. Ultimately, it won't matter to them I am sure, but I in good conscience can never associate myself with a business of this nature. More

I was taken care of very Well, both from Ananastasia Pellerin and Chris Klein, they gave me all the information, everything was correct, they helped to get me approved quickly, payments where explained Pellerin and Chris Klein, they gave me all the information, everything was correct, they helped to get me approved quickly, payments where explained very well. More

Bought a used SQ5 over the long weekend after dealing with Chris over the phone in preparation beforehand. everything was very smooth and Chris was great to work with. with Chris over the phone in preparation beforehand. everything was very smooth and Chris was great to work with. More

Servicing my Audis at this location since 2007. Terry is always very professional, knowledgeable and helpful. Excellent service! Terry is always very professional, knowledgeable and helpful. Excellent service! More

Liars, cheaters,no integrity, shady,bullies, typical used car salesman vibe, took advantage of my 20 yr old daughter on her first major car purchase. Sold her a car that needed 7k Worth of work, and they did car salesman vibe, took advantage of my 20 yr old daughter on her first major car purchase. Sold her a car that needed 7k Worth of work, and they didn't do what they promised to do. She ended up losing over 19k total and still has 5k Worth of debt for a car she had to sell in the end for massive loss. They could have cared less. They insulated my wife, treating her like she was an idiot. I had to stay out of it, for medical reasons, this place should be banned from selling used vehicles. Hate them and what they did to my family. Rob is a clown More

Bought a 2017 A3 and was so happy with my experience. I was sold on the vehicle so it was just a matter of numbers. Amanda in finance was so attentive and thoughtful through the process. She went over ev I was sold on the vehicle so it was just a matter of numbers. Amanda in finance was so attentive and thoughtful through the process. She went over every detail and made sure I understood and agreed with all the terms. She was able to lock me in at an incredible finance rate and offer me cosmetic packages that practically pay for themselves. She even registered my car and got me a license plate when I came to pick up my vehicle! I felt like a really valued customer and everyone I interacted with was very pleasant and kind. Would definitely recommend this dealership for anyone looking for new or used cars of any make. More

I bought a used Audi at a Go Auto dealership and brought the car here for its first service. Everyone in the service department was top shelf. They checked for recalls and extended warranties. Lucky me the car here for its first service. Everyone in the service department was top shelf. They checked for recalls and extended warranties. Lucky me, my 115,000km service was covered as was a steering rack that had a problem down the road. I have 100% confidence in this dealership and highly recommend them. More

I popped into Audi Southgate last Saturday with a wheel issue. TERRY from service was amazing and BRIAN was a gem. They jumped on my problem immediately and it was resolved within minutes. Service in Ca issue. TERRY from service was amazing and BRIAN was a gem. They jumped on my problem immediately and it was resolved within minutes. Service in Calgary just not quite the same so really appreciated their engaging approach! Thanks guys! More