Southgate Audi

I went to this dealer for a repair on my audi a8. The service advisor (Norman) booked me in and told me I had to pay for the diagnostics for a problem that is supposed to be covered under parts warranty. service advisor (Norman) booked me in and told me I had to pay for the diagnostics for a problem that is supposed to be covered under parts warranty. So the car was diagnosed and I had to pay for diagnostic. I WILL NOT GO INTO THE DETAIL OF THIS PROBLEM, but i did not understand why I had to pay for diagnostic. The third time I contacted Norman he snapped on me telling me that I am not capable of understanding what he is saying and that I will never understand what he is saying. He said that there is no point in talking to me. He almost (I felt and believed) cussed me out. I have never had as bad of an experience as I have had with this dealership. I love Audi, but this dealership has to make changes. More

Poor all round. I wish there was another dealership. Like the car not the service so far. Hope it improves but will have to wait and see. Like the car not the service so far. Hope it improves but will have to wait and see. More