Southbank Dodge Chrysler LTD

Made it easy to find a new vehicle Paul and Tyler were great for finding a new vehicle and keeping me in the loop. They got everything I wanted in the vehicle for a payment around my bu Paul and Tyler were great for finding a new vehicle and keeping me in the loop. They got everything I wanted in the vehicle for a payment around my budget and explained everything well More

Disappointed Overall We have bought two cars from Southbank and the cars are great the service personnel are great. So where’s the issues? Southbank is close to the mi We have bought two cars from Southbank and the cars are great the service personnel are great. So where’s the issues? Southbank is close to the military base and all of us are always recommending them, yet there are zero service or parts deals for members of the military. I am certain that I was told by my sales rep that we would have free storage on our winter wheels for the length of our posting to Ottawa, yet that is not the case and unfortunately it is not written into our sales agreement and that’s on me. But come on, charging for storage and install, and then telling me there’s no time to complete the recall that’s out? That’s bad business my friends. $140+ for a wheel change and storage is a bit high don’t you think? I could have easily stored in my shed and done them myself, but I thought it was part of our 2015 deal but no such luck. Went back and bought a 2018 JL though, and still didn’t complain. But I think it’s time you paid us back a bit. I was also disappointed I had to walk around the back to get my car, passing by a bunch of smoking employees swearing about this and that. Maybe drop it out front or park it near the front, or make a new smoking area nowhere near customers. How about giving military personnel 15 or 20% off parts and service to show you appreciate what we do, and especially appreciate us being customers and bringing new customers in. Again the personnel are great and Guy was especially helpful. More

Professional, FAST, easy going and fun to be around Southbank Dodge is by far the best dealership I have ever personally dealt with. They helped get my wife and I into 2 new vehicles when we thought for Southbank Dodge is by far the best dealership I have ever personally dealt with. They helped get my wife and I into 2 new vehicles when we thought for sure it wouldn’t be possible. I don’t know how they do it but if you have bad credit don’t worry they will work hard and fast to get you into something. I will for as long as I live in Ottawa go to Southbank for all my vehicle needs. Thank you Brandon for everything! More

They follow up On every single concern, they all took the extra step to rectify and ensure that purchasing from Southbank Dodge will be a repeated process. Even afte On every single concern, they all took the extra step to rectify and ensure that purchasing from Southbank Dodge will be a repeated process. Even after almost a full week, they reached out to ensure that we were happy. If we continue to receive this attention we will certainly return. Thanks. More

Amazing from start to finish!! We had an amazing experience at Southbank dodge. Not knowing what to expect and having shopped around at various other dealerships we were welcomed an We had an amazing experience at Southbank dodge. Not knowing what to expect and having shopped around at various other dealerships we were welcomed and made comfortable from the start. No pressure, excellent advice and guidance throughout the process!! Our salesmen seemed more like he was working for us then for the dealership and I must admit thats a first for me. We would highly recommend purchasing your next vehicle at southbank I will definatly return when it's time to upgrade to a new Ram ;) More

SouthBank Dodge/Jeep/Chrysler dealer on Johnston road Had a very good service at Southbank Dodge with Dan O'Neil and Madeleine and all the crew, every time I go there, I get out with a smile. First time I Had a very good service at Southbank Dodge with Dan O'Neil and Madeleine and all the crew, every time I go there, I get out with a smile. First time I feel so good and confident in a car dealer place. Very good service guys keep on doing what you do! Bilingual also helps a lot and give you a 5 stars quote for that! More

Summer tires I had my summer tires put on yesterday and as I’m driving home I can notice an imbalance while driving. steering wheel pulling in all sorts of directi I had my summer tires put on yesterday and as I’m driving home I can notice an imbalance while driving. steering wheel pulling in all sorts of direction. It’s clear my Jeep was not test driven after the summer tires were added. I had to go back to make another appointment to get the vehicle aligned. That will be 3 trips to the dealer when a simple test drive would of caught the imbalance. More

Time For a New Truck Good team effort/negotiations to get me a trade in price for my 2014 truck that I needed so we could make a deal on the new 2018 truck. The Laramie is Good team effort/negotiations to get me a trade in price for my 2014 truck that I needed so we could make a deal on the new 2018 truck. The Laramie is such a step up from the SLT. More

Great Customer experience, from the very first Start ! Had great Customer service experience right from the get go ! online booked a Test Drive , got a call back in 2 minutes ! Got me connected to a experi Had great Customer service experience right from the get go ! online booked a Test Drive , got a call back in 2 minutes ! Got me connected to a experienced Sales Manager Brandon . Brandon was very patient and gave me a lot of time, discussion with the options I have for Payments, Type of Models available , test drive different models. Our second trip to Southbank showroom was even better experience , Brandon had everything ready, he also searched for the Jeep Cherokee we wanted to test drive and with Mr. Khalid Hanhan help , the team ( Brandon, Khalid, & Rami made us feel comfortable to close the deal. The Customer service experience @ Southbank.ca is 5 Star. I still have to pick up the delivery More

Comfortable,Satisfied experience Southbank has always ensured I am comfortable whither in servicing or sales. Very memberal dealings with Stan Noble and Paul Curry providing me a ve Southbank has always ensured I am comfortable whither in servicing or sales. Very memberal dealings with Stan Noble and Paul Curry providing me a very satisfactory transaction. Excellant familiarization of SUV upon pick up. Looking forward to future visits. More