Southbank Dodge Chrysler LTD

Excellence thru persistence online March 2019, I searched online for info on Dodge vans. Tyler Parker responded with patience to my many emails and questions. His guidance led to me pu March 2019, I searched online for info on Dodge vans. Tyler Parker responded with patience to my many emails and questions. His guidance led to me purchasing a new van. Tyler's guidance was never intrusive or pushy. He respected my timelines, yet stayed in touch. Tyler was very helpful, arranged for a test drive, explored lease vs buy options and came up with several vans for our consideration -- in our price range. I recommend him to anyone who is looking for a vehicle - new, used or leased. At one point he put together packages that gave me an opportunity to compare features, prices etc.. He was in the background providing me with information and possibilities which helped me make the decision to purchase a new 2019 Dodge Grand Caravan. It has the features we needed and was affordable. I was looking for a new vehicle without my husband's vehicle knowledge and experience and was not comfortable doing the "shopping" on my own. My husband provided me with information, but due to a handicap was unable to see the vehicles in person. Tyler's approach was perfect. He was not pushy. We communicated thru emails until I finally met him at the dealership to test drive a van. Without Tyler's professionalism and patience -- I don't think I would have a vehicle that is exactly what we needed. Charbel Nakhle listened to what I wanted and put together 3 financial options for me and included features, warranties and prices to choose from. He explained the pros and cons of each option and then suggested one that was perfect. It gave me some extended warranties, the features I needed and five years of service for the van. Charbel certainly knows how to help a customer select the best options. I didn't feel rushed or pressured. He took the time necessary to help me. I recommend him to anyone purchasing a new vehicle. He will put together the best package possible that meets your needs. More

Professional and great to work with Picked up my Jeep today, love it ! The guys worked hard and got me in the Jeep I wanted ! Professional, courteous and on the ball ! All questions Picked up my Jeep today, love it ! The guys worked hard and got me in the Jeep I wanted ! Professional, courteous and on the ball ! All questions answered, easy process. I am extremely happy with my purchase, would definitely recommend... Thanks to Brandon, and the team, Decio and Paul... More

Oil change and brake work I like the honesty from southbank dodge,,, they could of been dishonest and advised more work had to be done then what was really needed. Dealt with D I like the honesty from southbank dodge,,, they could of been dishonest and advised more work had to be done then what was really needed. Dealt with Dustin today and he was very polite and professional. More

Excellent and Professional Service Bill was a very professional and detailed Sales person. Made sure I got the vehicle I wanted for the right price. I always felt my needs were being ad Bill was a very professional and detailed Sales person. Made sure I got the vehicle I wanted for the right price. I always felt my needs were being addressed. More

Good salesman and great service I was very pleased with the service I received at Southbank Dodge Chrysler. Mr. Stan Noble was very knowledgeable, pleasant and helpful. I would rec I was very pleased with the service I received at Southbank Dodge Chrysler. Mr. Stan Noble was very knowledgeable, pleasant and helpful. I would recommend his services to my family and friends. George Nelson More

Such an amazing experience I returned and bought another!! A few weeks ago I stepped into the most amazing car buying experience while purchasing our family's new 2018 caravan.. Brandon our salesmen was amazin A few weeks ago I stepped into the most amazing car buying experience while purchasing our family's new 2018 caravan.. Brandon our salesmen was amazing and worked like crazy to meet our demands. Now... 2 weeks or so later... figured I would try my luck again and sure enough Brandon and his team blew it out of the park yet again!! I cannot say it enough, the no pressure attitude and the willingness to offer you as many options possible to meet your needs really makes southbank dodge an amazing place to buy a car!! More

Buying my new Jeep hassle free I typically hate or better yet detest going to a dealer. I found an advertised discount for a jeep at an out-of-town dealer and I decided to ask this I typically hate or better yet detest going to a dealer. I found an advertised discount for a jeep at an out-of-town dealer and I decided to ask this dealer is they would price match to save me a journey. No problem they said. Just bring in the advertisement. I went in and Robbie El-Khouri was my sales guy at Southbank dodge. Robbie was a refreshing change to the to any sales people I have dealt with in the past making my experience a super positive experience. Rami the Finance guy was pretty good too and was amazing to accommodate my request to have my new jeep ready to go the same day which I'm sure was a bit of extra effort. Love my new jeep and really happy with the no hassle no b.s. sales at Southbank. Cheers. More

Bought a Jeep Cherokee The service was very good, Justin was really nice, we had a good negociation for the vehicul, I am very please with my purchase. this is not the first The service was very good, Justin was really nice, we had a good negociation for the vehicul, I am very please with my purchase. this is not the first time we go to this dealer, and we always have a good service. thanks Justin. Chantal More

Disappointed Overall We have bought two cars from Southbank and the cars are great the service personnel are great. So where’s the issues? Southbank is close to the mi We have bought two cars from Southbank and the cars are great the service personnel are great. So where’s the issues? Southbank is close to the military base and all of us are always recommending them, yet there are zero service or parts deals for members of the military. I am certain that I was told by my sales rep that we would have free storage on our winter wheels for the length of our posting to Ottawa, yet that is not the case and unfortunately it is not written into our sales agreement and that’s on me. But come on, charging for storage and install, and then telling me there’s no time to complete the recall that’s out? That’s bad business my friends. $140+ for a wheel change and storage is a bit high don’t you think? I could have easily stored in my shed and done them myself, but I thought it was part of our 2015 deal but no such luck. Went back and bought a 2018 JL though, and still didn’t complain. But I think it’s time you paid us back a bit. I was also disappointed I had to walk around the back to get my car, passing by a bunch of smoking employees swearing about this and that. Maybe drop it out front or park it near the front, or make a new smoking area nowhere near customers. How about giving military personnel 15 or 20% off parts and service to show you appreciate what we do, and especially appreciate us being customers and bringing new customers in. Again the personnel are great and Guy was especially helpful. More