South Trail Kia

Worst customer experiences and no knowledge. Really bad customer service experience on this location. We went to check on kia forte, associate did not know a single detail about car he was tryi Really bad customer service experience on this location. We went to check on kia forte, associate did not know a single detail about car he was trying to sell us. We saw new kia forte GT LINE, which was in stock, they added extra $3000.00 as a market adjustment for car price top on price, tax and service fees. associate also gave us option for another old kia forte. we went to check on that other car. When we were reviewing old car at that time associate mentioned that let me talk to my manager if we can negotiate on old car or we can take out $3000.00 market adjustment amount from new car. Then he told us if i do something will you confirm booking today and we answered that it depends on how much benefit we are getting and then he disappeared. After few minutes he cam back with his manager, manager was really rude with us. He mentioned that we will not be able to do anything in new but i can give you $500.00 discount. We were trying discuss about this and he was not giving us a single chance to talk. He even told us $500.00 it is if you do not want you can see the door. He practically said get out from here. He is really rude. I bet i will never visit this place. Funny part we did not ask for any discount or any adjustment, associate mentioned it and then they insulted us. This is worst customer service i have ever faced. Manager does bot have any sense about how to talk to people or he just acted by seeing our skin color and associate does not had enough training as he was just disappearing again again, he did not know anything. Some addition to my old review. I finally bought a new car from somewhere else. Bdw i visited multiple showroom of different brands. No body is asking for “market adjustment” on new car. I have some advice for this location. 1. Do bot cheat customers please. 2. If you want to earn more money kindly use that money on some training as well. 3. To manager, use some of the money on your self development as well, because you do not know how to talk to people. 4. To manager, everyone have beautiful eyes so definitely everyone will be able to see your dirty door so you don’t need to show us that. You can see your door and close it permanently. I will make sure no body come here on this location from my group and if somebody is mentioning to come here i will stop them as well. More

Always pleasant and accommodating. Uber rides are a convenient way to run the car in. Uber rides are a convenient way to run the car in. More

Great customer service! They helped me work on a plan of what is most urgent for my vehicle based on my budget and explained everything clearly. My vehicle was returned extr They helped me work on a plan of what is most urgent for my vehicle based on my budget and explained everything clearly. My vehicle was returned extra clean as well and they had added promotions that were a nice surprise. More

My experience at South Trail Kia was very positive. Kyle Orchard was a pleasure to deal with as he was professional and patient with our many questions. I am very happy with the whole process and am Kyle Orchard was a pleasure to deal with as he was professional and patient with our many questions. I am very happy with the whole process and am really happy with the Seltos! Shimpei Kobayashi was also very helpful in explaining the financing to us. Leasing a vehicle is new to me and there is often a degree of stress involved in getting a vehicle anyways, but I found my experience at South Trail Kia to be satisfying. You have a great team! More

We have always had EXCELLENT service and the staff is exceptional and very helpful and friendly! Both sales and car service are the best! exceptional and very helpful and friendly! Both sales and car service are the best! More

Great experience from ordering my Telluride in early 2021 to the service appointments I’ve had since. to the service appointments I’ve had since. More

Felipe's service was amazing from start to finish! It makes all the difference making business with a person as committed as he is!! O atendimento de Felipe foi maravilhoso do começo ao fim! Faz t It makes all the difference making business with a person as committed as he is!! O atendimento de Felipe foi maravilhoso do começo ao fim! Faz toda a diferença fazer negócios com uma pessoa tão empenhada quanto ele!! More

Good experience, Colton was very helpful and no pressure to rush this purchase. I look forward to receiving this excellent service in the future. to rush this purchase. I look forward to receiving this excellent service in the future. More

Cooperative staff . I am so thankful for all the employees especially Colton and Shimpei. Wish you the best. I am so thankful for all the employees especially Colton and Shimpei. Wish you the best. More

Excelente service, good attention to the customer. The Dealer is very comfortable when you are waiting for your vehicle The Dealer is very comfortable when you are waiting for your vehicle More