South Trail Kia

I purchased a 2023 Kia Niro PHEV on April 22nd, 2025. The car is still under its original warranty. Further, I purchased an extended warranty at a cost of $2000. All told, the car, plus the warranty, The car is still under its original warranty. Further, I purchased an extended warranty at a cost of $2000. All told, the car, plus the warranty, cost approximately $36000. The first time I started the car post-delivery, I was met by a "service required" warning. Within three weeks, the air circulation fan malfunctioned. First there was a loud clicking sound, and now the fan only works intermittently. When I took the car to be serviced at South Trail Kia in Calgary, they claimed they could find no issue with the fan, despite the fact that the fan does not work. Rather than fix the malfunctioning fan, I was charged $90 for a still broken fan, and wasted an entire day waiting for the service to be completed. I think I can be forgive, therefore, if I consider your warranty fraudulent. Your service providers are incentivized to NOT FIX warranty issues. Kia has attempted to scam me with a broken vehicle and a fraudulent warranty. More

Scheduling is very easy. Very friendly service advisors, specially (Denise). They really make sure you get your car on time. Very friendly service advisors, specially (Denise). They really make sure you get your car on time. More

I feel they respected my time and money by advising against unnecessary diagnostic services pending the outcome of the required service and by suggesting after market parts. Where I have had issues in against unnecessary diagnostic services pending the outcome of the required service and by suggesting after market parts. Where I have had issues in the past, they seem to now be focused on providing the necessary services as economically as possible. More

I bought a used 2019 Lexus RX350 here last year. Still they didn't fix the panoramic sunroof problems with not working at all from test drive before I bought. Even thought mor than a month sitting Still they didn't fix the panoramic sunroof problems with not working at all from test drive before I bought. Even thought mor than a month sitting parts on repair shop. While they finally offer me to fix at the Lexus dealer one week later, due to there shop was busy till 3weeks more. Just before reservation day(Confirmed by Lexus dealer at 8:45am), they contact me they cancel my reservation without any consent. I still didn't get notice from Lexus anything. More than one month their repair shop and Lexus dealer for fixing other problems from my mechanic checked same day what I bought. 3 times stall after refueling. While I got 'sales manager's word', "the car doesn't problem till next reservation" and they told me to towing their dealer my expense, right after I left dealer to drive 20Km. I didn't receive any reimburse my Uber either same day back to my home, what they told me to cover. They couldn't deal properly to customer at all. Sales Manager keep change what he told me, GM(Owner) didn't contact me from 6 hours waiting at the Kia Dealer to discuss this problems last week. More

I received all nessasary information. They are professional people. Friendly environment. Will recommend to my friends They are professional people. Friendly environment. Will recommend to my friends More

Both the sales process and the service department have provided excellent service and after care follow up. provided excellent service and after care follow up. More

Very friendly, accomodating, knowledgeable staff. Professional and always smiling. We will definitely recommend Kia to our friends, family and people we know. Professional and always smiling. We will definitely recommend Kia to our friends, family and people we know. More

I bought the 2018 Highlander from them. But after a month,I went to the mechanic, who told me the engine oil was leaking. I got the Mechanical fitness report, and they did not mention anyth But after a month,I went to the mechanic, who told me the engine oil was leaking. I got the Mechanical fitness report, and they did not mention anything about the engine oil leak, but my mechanic confirmed it was an old leak. They hid the car faults from you when I called them the used car sales manager was very rude and he hung up the phone. Please do not buy used cars from South Trail Kia because they will lie to you, and they behave very well when selling the vehicle. More

Excellent service team. Super friendly and very knowledgeable. Will definitely be coming back to continue servicing my vehicle at South Trail Kia! Super friendly and very knowledgeable. Will definitely be coming back to continue servicing my vehicle at South Trail Kia! More

Great service, great people, pride in quality work, very knowledgeable and competent people on staff knowledgeable and competent people on staff More