South Trail Kia

I enjoyed the overall punctuality as well as Alyson’s approach when completing the service visit. There was no pressure to take on more service items. She simply highlighted potential areas of caution to approach when completing the service visit. There was no pressure to take on more service items. She simply highlighted potential areas of caution to watch out for and service in future. More

Sales Team That Wastes Your Time & Takes You For Granted The Sales Manager reached out to us about a year ago claiming our 2016 Kia Hybrid was in high demand,... That they had a buyer, and offered us an appr The Sales Manager reached out to us about a year ago claiming our 2016 Kia Hybrid was in high demand,... That they had a buyer, and offered us an appraisal. We went in to the dealership to see the legitimacy of the offer. While they did the appraisal we used the time to look around and of course the sales team worked on moving us into a new KIA. Our current KIA was a fully loaded vehicle. Once they thought they might secure another sale from us, only then did they came back to us with an offer on our current KIA Hybrid. Of course the offer was far less than what we had left owing on the vehicle, so the claim that our vehicle was in such high demand and that they had an interested buyer was very suspect. The service manager claimed he had no idea that our vehicle was fully loaded and that was not the vehicle they were looking for,, so they could not offer us more. Once again, a suspect statement. We bought the vehicle from them directly, and they had full knowledge of what we had. We were straight with the Sales Manager that we were not impressed with him wasting our time and his xx to try to get a new sale. We advised him, at that time, to not contact us again in the future. One word comes to mind.... SLIMY! A perfect example of why sales people get a bad name. Now, one year later, we received a scripted phone call from the same dealership and exact same spiel. I returned their call and advised the salesman that I will make it my mission to not recommend KIA i n the future, especially this dealership, based on our experience and to please put us on their *Do not call list*. I also have no intention of buying another KIA in the future. The taste in my mouth is very bitter. Instead of trying to get a sale, this dealership needs to work on their customer service. They should call and ask how things are going and if there is anything they can do anything for their customers. How about a free oil change or even a discount on an oil change? Why not be more competitive with oil changes. A free update or discount of guidance software might be a suggestion. These are some things that would get their customers back in the door, and possible future sales. Bloody dealerships take their clients business for granted and do nothing for them once they have a sale. If I want no service for my hard earned money I will buy *used* privately. Something I do more often than not, because of experiences like this. More

Friendly stuff professional knowledgeable people eager to help giving information to use later whenever we need Amazing experience Thank you Could they know how pleased we are with the service help giving information to use later whenever we need Amazing experience Thank you Could they know how pleased we are with the service More

Poor Treatment of Elderly Customer My elderly mother purchased a used (2019) vehicle in December 2019. After the contract was signed, and the business side of things were dealt with, th My elderly mother purchased a used (2019) vehicle in December 2019. After the contract was signed, and the business side of things were dealt with, the manager proceeded to tell my Mom (and daughter, who was with her), that there was only ONE set of car keys for the vehicle. The manager said the other set of car keys was "not available". Of course, this was upsetting, who buys a one year old car and only gets one set of keys???? The manager said he could order a new set of keys for my Mom, at a cost of $450.00 to her!!!! The manager continues to show no flexibility since the purchase, when we called back about a week later to again raise the issue. He again said he could order a new set of keys for 450.00. Outrageous, buyer beware. This is a poor excuse for a manager. More

Great spot for service. Always able to schedule service in a timelt matter and always great communication from Amit. There is a closer dealership to my house but i’d rather drive to South Trail in a timelt matter and always great communication from Amit. There is a closer dealership to my house but i’d rather drive to South Trail More

Got an e-mail from the dealership offering a free check of my car's battery. Decided to take them up on their offer, which proved to be a good thing as I ended up needing a new one that was fortunately cov of my car's battery. Decided to take them up on their offer, which proved to be a good thing as I ended up needing a new one that was fortunately covered under the new car warranty. Service was seamless and timely. More

Came in for an oil change, reception was quick and efficient. Work was done quickly. Amit was very friendly and helped explain some features of the vehicle as it is new. Would recommend this dealershi efficient. Work was done quickly. Amit was very friendly and helped explain some features of the vehicle as it is new. Would recommend this dealership for service. More

Fast and reliable service. A dealership you can trust. I have 2 Kia vehicles and the is the only place I service them...at South Trail Kia. have 2 Kia vehicles and the is the only place I service them...at South Trail Kia. More

Oil Change Having just moved to Calgary we took our Kia in for an oil change. The service rep, Amin, was very friendly and professional. While waiting for the oi Having just moved to Calgary we took our Kia in for an oil change. The service rep, Amin, was very friendly and professional. While waiting for the oil change we met Dylan in sales. He showed us a new Telluride and was very knowledgeable about it. We will certainly consider this car when our present lease is up. More

Perfect Service well done, no complain. All the service were executed without any complain from my part. I hope the dealer continue with this amazing service Service well done, no complain. All the service were executed without any complain from my part. I hope the dealer continue with this amazing service in the future. More