South Trail Kia

Great service, great people, pride in quality work, very knowledgeable and competent people on staff knowledgeable and competent people on staff More

Josh is really accommodating. Excellent customer service. I only gave 4 start because I find it maintenance is expensive compared to other dealership. Excellent customer service. I only gave 4 start because I find it maintenance is expensive compared to other dealership. More

Overall satisfied with this location, it had good service and very friendly staff, with great customer support. and very friendly staff, with great customer support. More

1st visit I was sent home because part missing. 2nd visit great. Job done much more quickly than expected. Very pleasant and cooperative staff. 2nd visit great. Job done much more quickly than expected. Very pleasant and cooperative staff. More

Nice, clean dealership with thorough, patient review of features of my new Sportage. Yu was a very nice, respectful sales consultant, with no pressure to sell this vehicle to me. Plenty of room to wait whi features of my new Sportage. Yu was a very nice, respectful sales consultant, with no pressure to sell this vehicle to me. Plenty of room to wait while it was being serviced. More

Disappointing Service Experience at South Trail Kia I am compelled to share my recent unsatisfactory experience at South Trail Kia, which unfortunately left me feeling neglected as a customer. I recei am compelled to share my recent unsatisfactory experience at South Trail Kia, which unfortunately left me feeling neglected as a customer. I received an email from South Trail Kia that there are five recalls on my car. I was booked for 11:45 am today. However, it was not mentioned in the email that I should consider visiting other dealership close to where I live, as I live at the North end of the city while South Trail Kia is located at the South end of the city (one-way drive of approximately 45 minutes). Upon my visit for a scheduled recall service, I encountered a lack of clear communication regarding the shuttle service. I was not informed of the $40 limit, and the unexpected additional cost of $80-$90 for transportation was a surprise to me. This information should have been provided beforehand to allow me to make an informed decision. Moreover, I requested to talk to a Manager and I was directly to the Sales Manger, Jason Clarke. He practically repeated the same story the Service Department front desk person mentioned and showed little or no empathy. I asked him why I brought down to the dealership while there are several Kia dealerships close to me. He stated that the reason was because I bought the car from them and they feel it is their responsibility to take care of my vehicle. Like a typical sales person he is, he didn’t care whether I pay the extra transportation cost or sit for 5 hours until they fix my vehicle. He even mentioned that he can’t lose $120 transportation on a customer that came in for an ordinary recall that the dealership doesn’t make an any money from. I personally told him in as much as they don’t want to lose money I don’t want to lose my money and hours doing practically nothing while sitting at the dealership as well. Hence, the insistence on servicing my vehicle at a dealership far from my home, despite the presence of closer alternatives, was highly inconvenient. The explanation that South Trail Kia should handle all my servicing needs because they sold the car to me does not align with customer-centric service practices. The alternative of waiting for nearly 5 hours for the service to be completed was not a viable option for me. It is unreasonable to expect customers to accommodate such lengthy wait times, especially when they have traveled a significant distance and have other important appointments/activities booked for the same period. Finally, I ended up taking my car away from the dealership without the recall being conducted. However, I was able to book an appointment for the same recall and my first servicing at Northland Kia on my way back home from South Trail Kia today. In fact, when I told the Northland Kia service person the story of what transpired earlier in the day at South Trail, he was totally surprised and mentioned that “they lost a customer because of $100”. In light of these issues, I am giving South Trail Kia a one-star rating. The overall experience was marred by poor communication and a disregard for customer convenience and transparency. I hope this review serves as constructive feedback for the dealership to improve its service and customer care. They responded to my google review with lies. Below is an update based on their response: 1. It is quite interesting to see that you are defending your actions based on raising my voice at your Sales Manager, Jason Clarke. 2. I will set the record straight that it quite unfortunate that a big organization like yours will COME ONLINE AND LIE. Jason and the Service Department did not offer to cover my transportation cost at any point in time. The option was it was either I pay the balance or stay for 5 hours at the dealership. 3. That Jason kept blaming me for coming to the dealership and that I should have known that I would be responsible for the cost of transportation, even when I showed him the email invite that I received from their staff. 4. Stop lying online More

Very professional at the check in service counter attendant was helpful and pleasant recall work was done in timely manner attendant was helpful and pleasant recall work was done in timely manner More

Just had some major issues with our 2016 Soul. Jimmy had us in and back on the road in two days. He went above and beyond to make it a seamless process. I can't say enough about his professiona Jimmy had us in and back on the road in two days. He went above and beyond to make it a seamless process. I can't say enough about his professionalism, courtesy and helpfulness. Thanks Jimmy! You couldn't have been more helpful! More

Seamless and effective in the communication and details of presentation of the product and options of presentation of the product and options More