South Trail Kia

I received all nessasary information. They are professional people. Friendly environment. Will recommend to my friends They are professional people. Friendly environment. Will recommend to my friends More

Both the sales process and the service department have provided excellent service and after care follow up. provided excellent service and after care follow up. More

I am writing to share my unfortunate experience after purchasing a used car, Kia Soul, from South Trail KIA. Since the day I bought the car about three months ago, my troubles began. The sales represe purchasing a used car, Kia Soul, from South Trail KIA. Since the day I bought the car about three months ago, my troubles began. The sales representative assured me that the vehicle had passed all necessary inspections in compliance with government regulations. Shortly after purchasing the car, the heater stopped working, and I should have realized then that there was already an issue with the vehicle. However, two months later, the car suddenly stalled on the highway. In a rush, I took it to a nearby mechanic, where I received a shocking revelation: the car had no engine oil at all, which was why it could only run at low speeds. I immediately informed the sales representative, who agreed that this was a serious issue and asked me to bring the car back to the dealership so they can diagnose it. After a month of testing, I was shocked to learn that the repair costs would exceed $7,500. The dealership claimed that this issue was not their responsibility. I trusted this dealership when purchasing the vehicle, and if I had known that an engine problem could arise just three months later, I would never have bought this car. Ultimately, the dealership offered to cover only $4,000 of the repair costs (I had to pay $3500 for repair because I trust them and purchased a vehicle from them), but given my situation, I could only afford to pay $1,500. Unfortunately, my offer was dismissed, and I had no choice but to take the problematic car back. Now, I live in fear of when the car might stall again. I hope this message reaches many others, urging them to ensure that any used car purchased from South Trail KIA comes with a warranty against engine issues for at least 3 to 4 months. I sincerely wish that no one else has to go through the experience of buying a car for over $10,000 only to find it unusable just three months later. I know that it is foolish for an individual to fight a big company like a dealership alone, but I sincerely hope that someone will share this experience so that an unfortunate incident like mine does not happen again. Thank you for your attention More