South Trail Hyundai

We came across a pre-owned vehicle advertised by Calgary South Trail Hyundai on Facebook Marketplace. The vehicle appeared to be in excellent condition, looking almost brand new in the photos, clean, well-k South Trail Hyundai on Facebook Marketplace. The vehicle appeared to be in excellent condition, looking almost brand new in the photos, clean, well-kept, and without any visible defects. We reached out to the dealership to inquire about purchasing the vehicle and were put in contact with sales executive Harshpreet Kaur. During our online conversation, Harshpreet had trouble answering questions about the vehicle and frequently needed to consult with other staff members. She was kind and considerate, suggesting we speak with another sales executive, Maryna Gonchar, who would act as a translator. Sales executive Maryna Gonchar reassured us that the vehicle was in perfect condition, claiming it had been thoroughly checked by the dealership's mechanics. She also rushed us to complete the purchase as quickly as possible, claiming we needed to make a payment of $1,000 upfront. She pressured us by stating that the purchase must be finalized by the end of the month, which led us to take time off work to drive from Edmonton to Calgary to complete the transaction in person. Upon arriving in Calgary, we were eager to see the vehicle. The dealership was initially reluctant to show it to us before we signed any paperwork. After much insistence, we were finally allowed to inspect the vehicle, and it was nothing like the photos had suggested. The car was in terrible condition. It had noticeable body damage, including dents and scratches near the doors, stains on the seats, drool marks on the roof, and other stains on the doors and carpet. The vehicle was also dirty on the outside and smelled strongly of dog. When we opened the hood, we noticed a coolant leak in the engine bay. The sales staff tried to convince us it was just windshield wiper fluid, but it was clearly not, the substance was oily and had a distinct coolant smell (photos included). At this point, we decided not to proceed with the purchase. Unfortunately, this is when the situation took a turn for the worse. Maryna began making racist remarks, referring to us as Ukrainian newcomers in a belittling tone. She stated that we didn’t understand how things worked in Canada and said that we should just accept the vehicle in its poor condition like a "Canadian" would and sign the documents. Shortly after, general sales manager Madison Brown came over to assist. He reassured us that the vehicle's defects would be fixed and the car would be cleaned if we proceeded with the purchase. However, when we declined again, his demeanor became hostile. He started pressuring us aggressively, demanding that we buy the vehicle. We then asked about the $1,000 we had already paid upfront, as we no longer wished to buy the car. Madison's response was to get frustrated, walk right up to my face and raise his voice, stating that we would not be getting our money back and that we must purchase the vehicle. As I stepped back from him, he insisted on letting us know that he is the most important person in this store, that he is "everyone's boss". He insisted that his decision regarding withholding our payment was final and told us to leave the premises. This was extremely confrontative behavior that almost caused a physical altercation, and I hope that his employment at this branch is reconsidered for the safety of all customers. We were never informed that the upfront payment was non-refundable, so we have opened a dispute with our bank to recover the $1,000. Please share this story with others, no one should ever have to experience these racist comments and demeanors, hostile behaviour, or predatory selling practices. To have this happen in front of our children was not only embarrassing, but completely unacceptable. As a Canadian, I am ashamed of the actions of these people here today, and I hope they reflect on their actions. I hope this review serves as a stern warning to others considering this dealership. More

Avoid this dealership at all costs! I purchased a Hyundai Kona in October of 2023, at the time of purchase I also bought a set of winter tires on rims. The tires and rims they sold me I purchased a Hyundai Kona in October of 2023, at the time of purchase I also bought a set of winter tires on rims. The tires and rims they sold me were too small and caused a major and constant malfunction of the ABS system. The vehicle would brake suddenly as if something was in front of it for no reason, I was almost rear-ended twice and involved in a serious road rage incident. I made multiple trips and calls to the dealership service department and was told every time that they could not figure out the issue. Once the summer tires were installed in spring of 2024, problem solved, I also had a new windshield installed at the same time and believed it was the re-calibration that fixed the issue. I was never satisfied with the service department and had started going elsewhere for routine maintenance, when I went to have my winter tires installed there for the season, they immediately noticed they were too small and advised against installation. I called South Trail and that began a week long fight to get them to address the fact that this was their original error and had been the cause of all the malfunctions all along. I was talked down too, ignored, misled, and outright lied to by the sales manager Reggie. (I should note that after I suggested it, I was offered a chance to purchase new winter tires and rims at cost, this was before I drove the car again with the tires they sold me and realized the ABS issue was back). If I hadn't gone elsewhere and sought advice from multiple other dealerships and tire shops and simply believed South Trail Hyundai, I would still be driving with a dangerous malfunction. Reggie told me that all the other places I spoke to were "just saying that" to me about the tires to make a sale. This place only cares about the original sale, they don't understand basic customer service, common sense or the safety of their vehicles on the road. Even my original sales experience with Alex was mediocre at best, and obviously I was disappointed in the service when they could not diagnose the issues over multiple visits and calls. Once I returned to the service department yet again for them to "test drive" for the issue again, the service manager immediately agreed that the tires were too small and that was the obviously the cause of the ABS malfunction. Not sure why that never occurred to them in all the previous visits...The dealership manager then begrudgingly approved a larger tire size on the same rims. No apology, no face to face contact, no follow up and generally just embarrassingly poor customer service. I LOVE my Hyundai Kona, it gets noticed everywhere and I always recommend it. I will now also be telling people to NEVER go to this dealership, or any part of the McManes Auto Group, they obviously cannot be trusted at all. Zero stars. More

Poor customer service- s son as you buy the vehicle, they no longer assist or answer questions. You are on your own. no longer assist or answer questions. You are on your own. More

Sleezy is a word that comes to mind. 4 grand over MSRP after being told the car is selling for MSRP, then nickel and diming you on everything, also told a few things that turned out not 4 grand over MSRP after being told the car is selling for MSRP, then nickel and diming you on everything, also told a few things that turned out not to be true. Highly recommend buying else where, where they don't take advantage of your trust. Worst buying experience ever for a car. To bad for them , so far they have lost 2 sales from family and a friend that went to another Hyundai dealership, also all the servicing and more, warranty, accessories etc. In the end it cost them more than the extra 4 grand they nailed me for. I should of known better than to trust a dealership. Don't make the same mistake I did....go elsewhere! More

Highly recommend South Trail Hyundai for the purchase of your next vehicle. In one afternoon just browsing, and we had a new 2024 Hyundai palisade delivered next day. Exceptional Service! your next vehicle. In one afternoon just browsing, and we had a new 2024 Hyundai palisade delivered next day. Exceptional Service! More

In my car-buying journey, this dealership has been a huge disappointment. Despite paying over 3k for what was advertised as an Alberta climate package, I was shocked to discover that essential services like disappointment. Despite paying over 3k for what was advertised as an Alberta climate package, I was shocked to discover that essential services like winterization, paint protection film (PPF), and other standard procedures were not included—services that are typically part of the package for new vehicles in the province. To make matters worse, after charging me for the Alberta climate package, they then tried to upsell me on additional services like PPF, winterization, and winter mats, pushing the total cost to over 8k. Don't be misled by their deceptive marketing of the Alberta climate package. More

I have recently purchased my New car from South Trail Hyundai, a 2024 Elantra and the experience was amazing. My Sales executive Dio was so knowledgeable & humble, he was able to answer all my questions Hyundai, a 2024 Elantra and the experience was amazing. My Sales executive Dio was so knowledgeable & humble, he was able to answer all my questions clearly and got me into it right away, also Kramer was an astonishing guy as well who helped me get the best possible deal. Finally a special thanks to delivery specialist Miguel who explained me about all the special features and details of car excellently. Altogether it was a wonderful experience. Great job guys keep it up !, would definitely recommend this dealership. Thanks. More

The staff were great and made the buying experience very enjoyable. Answered all my questions with no hidden costs or concerns. Explained information clearly and accurately. Staff were very easy to deal enjoyable. Answered all my questions with no hidden costs or concerns. Explained information clearly and accurately. Staff were very easy to deal with and friendly. More

Professional and friendly with regards to purchasing new high demand Tucson PHEV. Explained the many technical operations of the vehicle. high demand Tucson PHEV. Explained the many technical operations of the vehicle. More

Trying to buyout our lease, however, no one at the dealership wants us to do this, so they ignore our calls, and emails. Very poor customer care. dealership wants us to do this, so they ignore our calls, and emails. Very poor customer care. More