South Trail Hyundai

The service manager was very engaged. Keep me informed of status. Sophie in service is excellent. Keep me informed of status. Sophie in service is excellent. More

The service was great and fast. They also washed and vacuumed the car which we did not expect. everyone is great to deal with. will be back . They also washed and vacuumed the car which we did not expect. everyone is great to deal with. will be back . More

The staff in Sales, Service and Parts are all very caring and make it easy to feel comfortable. and make it easy to feel comfortable. More

Service department has gone downhill. Use to be really good and now you can’t even get a call back when your vehicle is in. Use to be great service but something has changed to be so frus Use to be really good and now you can’t even get a call back when your vehicle is in. Use to be great service but something has changed to be so frustrating. More

Not recommended . They overcharge their customers for service adding MISC charges and shop charges, this is an addition to the labour charge and parts. They do not men They overcharge their customers for service adding MISC charges and shop charges, this is an addition to the labour charge and parts. They do not mention any of those additional charges when booking to schedule a service. More

Knowledgeable and welcoming staff. Tim was excellent showing us every feature of the car. Worked within our budget. Everyone from Reception, Sales, manager, Kavvy in finance and hando Tim was excellent showing us every feature of the car. Worked within our budget. Everyone from Reception, Sales, manager, Kavvy in finance and handoff have excellent service. The service department too. Showroom and service bay is always clean. And did I mention FREE CARWASH?!! Thank you South Trail Hyundai! More

I purchased Cadillac 2015 SRX ,and the the credit goes to all the staff but the specially sales lady Lillani. her service was excellent and great. Proud of you lillani. all the staff but the specially sales lady Lillani. her service was excellent and great. Proud of you lillani. More

Looking for a new vehicle can be stressful, especially when I needed to bring my 3 year old along for the process. Leilani went above and beyond to help make the experience as easy as possible. She is so when I needed to bring my 3 year old along for the process. Leilani went above and beyond to help make the experience as easy as possible. She is so personable and generous with her time and efforts. Thank you for all your help Leilani! More

I bought a used 2014 Ford Explorer with low mileage. As soon as I drove it home - (the day I drove it home - I live almost 2 hours away) trim started flying off on the highway. I called them and they As soon as I drove it home - (the day I drove it home - I live almost 2 hours away) trim started flying off on the highway. I called them and they asked me to bring it back in. However after sitting in their dealership for 2 hours they said they didn’t have the parts and to bring it back. In total I was in that dealership at least 4+ times to have nothing fixed. Found out it had been owned by one of their salesman - it had been in an accident (UNREPORTED). They knew this and used some friend of the salesman to have it repaired – NOT a body shop. They used "zip ties" to hold the metal fly plate to the frame and nothing was aligned (doors etc.). Every time I drove it something else flew off. I had it inspected at a Ford dealership and found out it had been in an accident and the repairs were poorly done (I have all the paperwork for this) They tried to slip this through their dealership without acknowledging the accident and extensive damage underneath. It was actually dangerous to drive with everything falling off. It has taken 5 months for them to buy back the vehicle from me. And they now have the Explorer back on their lot again for sale again to some other unsuspecting person! (The sales manager Vinh actually told me I should re-sell it myself – I said I have some morals!) I have now waited over a week and still no payment - not one penny! They do NOT return my calls either. Not sure you can sell a car you haven't even paid for but I guess they are that unprofessional and unethical they will try. I have been very patient and polite – in the dealership and on the phone but that doesn't seem to work. I have now filed two AMVIC complaints and a third one possibly coming? More

Thank you to Tim page ,Kavvy Sandhu and all the staff for making our new vehicle purchase easy and a pleasure. making our new vehicle purchase easy and a pleasure. More