South Trail Hyundai

I bought a used 2014 Ford Explorer with low mileage. As soon as I drove it home - (the day I drove it home - I live almost 2 hours away) trim started flying off on the highway. I called them and they As soon as I drove it home - (the day I drove it home - I live almost 2 hours away) trim started flying off on the highway. I called them and they asked me to bring it back in. However after sitting in their dealership for 2 hours they said they didn’t have the parts and to bring it back. In total I was in that dealership at least 4+ times to have nothing fixed. Found out it had been owned by one of their salesman - it had been in an accident (UNREPORTED). They knew this and used some friend of the salesman to have it repaired – NOT a body shop. They used "zip ties" to hold the metal fly plate to the frame and nothing was aligned (doors etc.). Every time I drove it something else flew off. I had it inspected at a Ford dealership and found out it had been in an accident and the repairs were poorly done (I have all the paperwork for this) They tried to slip this through their dealership without acknowledging the accident and extensive damage underneath. It was actually dangerous to drive with everything falling off. It has taken 5 months for them to buy back the vehicle from me. And they now have the Explorer back on their lot again for sale again to some other unsuspecting person! (The sales manager Vinh actually told me I should re-sell it myself – I said I have some morals!) I have now waited over a week and still no payment - not one penny! They do NOT return my calls either. Not sure you can sell a car you haven't even paid for but I guess they are that unprofessional and unethical they will try. I have been very patient and polite – in the dealership and on the phone but that doesn't seem to work. I have now filed two AMVIC complaints and a third one possibly coming? More

Thank you to Tim page ,Kavvy Sandhu and all the staff for making our new vehicle purchase easy and a pleasure. making our new vehicle purchase easy and a pleasure. More

Excellent and committed staff. This was the best team I dealt with over dealing with multiple other dealerships. Iryna is a great saleswoman that is an absolute pleasure to work wi This was the best team I dealt with over dealing with multiple other dealerships. Iryna is a great saleswoman that is an absolute pleasure to work with. The finance team also makes the paperwork end of the deal a breeze so you can focus on your new car! Site only allows 5 stars but I would give more if I could. More

Great friendly staff, extremely helpful especially Dio, who coordinated my sale perfectly, couldn’t have asked for more who coordinated my sale perfectly, couldn’t have asked for more More

I don't typically write reviews but I really enjoyed my car buying experience with Dio. He was friendly, efficient and responded to all of my questions in a timely manner. Buying a car can be a very stress car buying experience with Dio. He was friendly, efficient and responded to all of my questions in a timely manner. Buying a car can be a very stressful experience but he made me feel very comfortable and confident I was getting what I wanted/needed in a vehicle. I highly recommend visiting Dio if you are looking to buy, he seems like a genuine person who really wants the best for his customers. More

A pleasure to deal with definitely will be repeat customer. Tim Page,Jared Moulds,and Chris Franco in parts were very accommodating and helpful. customer. Tim Page,Jared Moulds,and Chris Franco in parts were very accommodating and helpful. More

Thank you Jared Moulds Sales Manager you truly are all about the people. Your passion for people is rare and appreciated. God bless you so much for never giving up on me while I struggled to get help with about the people. Your passion for people is rare and appreciated. God bless you so much for never giving up on me while I struggled to get help with my financing. Your the Cat's Meow. Thank you Jared your truly the greatest AMBASSADOR. Landon Stuart Calgary Alberta. More

They are a positive experience . Every time I’ve booked my appointment, my wait time was approximately a 2 hour wait... with Alin in service, my wait time was cut in half ... my appointment, my wait time was approximately a 2 hour wait... with Alin in service, my wait time was cut in half ... More

This dealership is absolutely outstanding from Brittany at the service counter to Rachelle the #1 Sales person in my opinion at the service counter to Rachelle the #1 Sales person in my opinion More