South Trail Chrysler

Great Sevice We had a great shopping experience, friendly staff great service and a great truck for a great price. Thank you again Samer for you did fo We had a great shopping experience, friendly staff great service and a great truck for a great price. Thank you again Samer for you did for us ! More

Service I would like to start with the service receptionists are amazing and super sweet! We took our 2014 Jeep in to get an oil change. The service adviso I would like to start with the service receptionists are amazing and super sweet! We took our 2014 Jeep in to get an oil change. The service advisor called and said our battery was dead. My husband asked how that could be as it seems to be just fine. The advisor said it has 65 cold cranking amps out of 700. The advisor said that if it were to get any colder it probably wouldn't start and it should be replaced. To replace the battery it would be $495. We decided not to do it just at this service. My husband asked if the battery was covered under warranty and the advisor texted the next morning and said that our battery is cover under warranty and to bring it next week. That same day the check engine light came on. I drove straight to the dealership to see if they could just run the code. The advisor told me I would have to make an appointment. So I did. I brought the Jeep back to run the code and to get the battery replaced. When the advisor called to tell me the vehicle was ready she indicated that the code was ran and that it was in "stored codes" and they don't really know the details of what the code entailed and the next time it happens to call and come straight down to the dealership. Also, they didn't replace the battery, they charged it for two hours and called it good! Needless to say we are disappointed in this service. We tried to get the code ran right when the check engine light came on and they couldn't do anything without making an appointment. We find it strange that when they wanted us to pay for a new battery they were going to replace it, but once realizing it was under warranty a quick two hour charge was sufficient. More

Going above and Beyond Candace Sullivan and Jamie Caulcer helped me get the right vehicle even though my circumstances were definitely not the best they went the extra Candace Sullivan and Jamie Caulcer helped me get the right vehicle even though my circumstances were definitely not the best they went the extra mile to find me the right vehicle and get me the best price. They made everything go seamlessly and renewed my belief that there are still good professional people out there that work hard and still care about the customer. Thank you Candace, Jamie and South Trail for helping me. More

Wow, why is it so hard to get good help? When I bought my vehicle there was minor damage on the back corner. I asked them to fix it. It took 12 days for them to get it to me and when they did When I bought my vehicle there was minor damage on the back corner. I asked them to fix it. It took 12 days for them to get it to me and when they did they hadn't fixed the bumper. They said that when I asked them to fix the damage I didn't say anything about the corner....I was very disappointed. Although they fixed it, it was frustrating that I had to clarify and felt that they were trying to rip me off. Then, a week later, it poured and when I got in my vehicle the passenger side was literally a pool. I brought it in, and miraculously was fixed in 20 minutes....or was it? Not really because I had to bring it in again. I thought "ok, well I need an oil Chanel anyways, so I'll have them check the door again." Although I booked an appt it took them 2 days to do these two tasks and before I even got it back they sent me a list of things they recommend I fix. It was over 1000 dollars. I wrote an email, very politely, explaining that it didn't make sense to me that I had just bought the vehicle a month and a half before and yet they are already claiming I need that much maintenance done. In response they told me they were just "recommendations" and not to worry about it. I'm still waiting for my vehicle. It is day 2 and I was told I would have it back in the morning. Not happy, actually very disappointed. More

Buying a new car We had a great experience. Yannick and his manager Dan at South Trail were awesome. We had a Mercedes that we needed to sell but we were only just ov We had a great experience. Yannick and his manager Dan at South Trail were awesome. We had a Mercedes that we needed to sell but we were only just over one year into our lease agreement. Not only did they get us into the jeep we liked and needed for my husbands business they organized the buying of our lease. they made it all so easy for us. Thank you so much. We will certainly be going back when we need to change our jeep (hopefully not for a few years). More

Impressed Originally it was Adrian Antelo who replied to my email query and was my first contact when arriving at the dealership, however it was Candace Sulliva Originally it was Adrian Antelo who replied to my email query and was my first contact when arriving at the dealership, however it was Candace Sullivan who took control and helped me into my purchase. She maintained a welcoming and friendly attitude from start to finish doing all she could to help and keeping me informed throughout the process. Candace is the reason why my purchase was made, and will be made again when the time comes. Thank you. Sean Mahoney More

Great to deal with Found my vehicle on line at there dealership called sales team i worked with Jason he was extremely helpful and the deal was perfect. I was impressed Found my vehicle on line at there dealership called sales team i worked with Jason he was extremely helpful and the deal was perfect. I was impressed with the overall sale and will repeat buy fore sure. More

A Terrific Experience I was extremely pleased with the service at this dealership! At first, I was a bit concerned as I realized that they hadn't been open for very long, b I was extremely pleased with the service at this dealership! At first, I was a bit concerned as I realized that they hadn't been open for very long, but my fears were soon put to rest! I choose this dealership as it is fairly close to my house. When I called customer service, Jeremy took care of me and he was knowledgeable ,courteous and efficient. He explained exactly what was wrong with the car and gave me accurate estimates of costs. John, the company's chauffeu, made my trip back home a joy. He is professional and truly takes great pride in his work. Most importantly, my car runs like a charm. I certainly will be back! More

Candace made it a very easy experience From start to finish Candace has made, buying a new Jeep, a great experience! She was very pleasent and professional, had vehicles ready for me to see From start to finish Candace has made, buying a new Jeep, a great experience! She was very pleasent and professional, had vehicles ready for me to see, and even did my insurance and registration for me! Thanks Candace More

Amazing Dealership! I had the best experience at South Trail Crysler! The customer service was excellent! Everything was explained well and everyine I dealt with was so f I had the best experience at South Trail Crysler! The customer service was excellent! Everything was explained well and everyine I dealt with was so friendly! I am so happy with my vehicle and would definitely recommend this dealership to anyone! More