South Pointe Toyota

I took my 2022 GR Supra in for its last service of the year. It was supposed to be a routine oil change but since there was a recall for a software update they were going to do while it was there. Left th year. It was supposed to be a routine oil change but since there was a recall for a software update they were going to do while it was there. Left the car there for the better part of the day as they told me that it was going to be done in the afternoon. I get a call in the afternoon saying that they weren't able to get to the update so they were going to keep it overnight and I said "sure". The next day I get a call saying that "Something" went wrong with the software update and the ECU was done, the car wouldn't start, move, turn on or nothing. They said that they will order a new ECU but they don't a have a timeline on when it will arrive. At this point I was mad because 2 days later I was going to be out of the country for about 10 days and didn't like having my car sitting at the shop. I asked for them to give me updates on things, to keep me informed. During those 10 days not a single email was sent to me, it had to be me reaching out to them and their standard response was "we'll let you know, when we know". To me that is not something you tell to your customers. At least call them to apologize for the inconvenience, offer a loaner car. My wife was in the market for a new 7-seater SUV, could've offered that to perhaps turn this into a sale opportunity but they didn't offer that. 1 week later I called Toyota Canada to informed them of my situation and they told me that my case manager will get back to me. 2 weeks later did not hear back from the case manager or South Pointe. Called the dealership and received the same answer "We'll let you know when we know." At this point they've had the car for 4 weeks that I could've been driving it around town as the weather was beautiful for a car like that. 2 weeks after that I call Toyota Canada and I asked to no longer speak to the case manager as she was useless and asked to speak to her manager but I was told the "Manager does not speak to customers" which again its ridiculous when Toyota clearly messed this whole thing up. While on the phone I was trying to explain to them that I wanted to get a guaranteed from Toyota that if there was anything wrong with the ECU in the future that Toyota will look after it which I don't think is unreasonable and not to mentioned the girl at customer service was rude and condescending, "too bad so sad" attitude. The car was basically going to go from the dealership straight to my garage as it needed to be put away for the winter and I wasn't going to be able to drive it and really see if everything was good with it. A couple of days later I get a call saying that the car will be ready in the afternoon and if I wanted them to do the cabin filter while it was accessible for $45. Like really? Can't even throw a cabin filter in for this whole ordeal. I declined and just ask for my car back. 1 week later I get a call from Toyota Canada where someone finally said sorry for the inconvenience and were hoping to "gain my business again" . I then asked "well what are you going to do for me to gain it back?" and they said "there is nothing I can offer you right now but let me get back to you". 2 weeks after that I get a call saying that they aren't willing to do anything but hope to see me again. Are you serious?!..This is really surprising that South Pointe Toyota and Toyota Canada handled the situation this way, no one wanted to take accountability. More

Bought a new Rav 4 Premium edition that was picked up at end of February, which included "Free Lifetime Oil & Filter Change". Went for my FIRST oil change yesterday, and was told to pay $80 or I could have end of February, which included "Free Lifetime Oil & Filter Change". Went for my FIRST oil change yesterday, and was told to pay $80 or I could have the oil change for free if I spent over $200 on an inspection. This is a NEW vehicle and I don't need an inspection of y brakes, etc. We told the service rep. that we were promised free oil changes, and he said only if we pay over $200 for an inspection. It is not stated in the purchase agreement, nor did the salesperson state that free oil changes are only if you spend hundreds on an inspection. More

Very poor service. I bought my car and made deal with set of winter tire. It' was in summer , before winter when I went change tire , I figure they gave upter market r I bought my car and made deal with set of winter tire. It' was in summer , before winter when I went change tire , I figure they gave upter market rim, not Toyota rim. I called them and they said the gave me cheapest rim posssible, that's why it's not Toyota rim. More

HAD MY CAR DETAILED GREAT JOB MY ENGINE LOOKS BRAND NEW 2016 BUICK VERANO TU 2016 BUICK VERANO TU More

I would like to give a shout out to Rick Clark who helped me with a problem I was having with my display screen and connections. Rick was patient , knowledgeable and solved the problem. Keep this man, he i me with a problem I was having with my display screen and connections. Rick was patient , knowledgeable and solved the problem. Keep this man, he is an asset to your dealership! More

I would like to express the fantastic customer service I received dealing with my new purchase I recently made in July, The Staff was fantastic begging with my sales rep Clintson in helping me put this deal received dealing with my new purchase I recently made in July, The Staff was fantastic begging with my sales rep Clintson in helping me put this deal together along with Kurt and Mike as well. I am very happy and I look forward into future dealings and also recommending to friends and colleagues considering to make a vehicle purchase at South Pointe Toyota. Regards, Benny Rao More

Rock broke the windshield in my my 2024 Crorolla Cross, estimate to replace was$1400, got it done elsewhere for $500. Thieves. Went in for the free lifetime oil change, got charged $125 because of an inspe estimate to replace was$1400, got it done elsewhere for $500. Thieves. Went in for the free lifetime oil change, got charged $125 because of an inspection I had to get in order to get that oil change . Would never deal with them again.Now I’m getting some strange pop up every 5 minutes I can’t get rid of. What xxxxxxxx More

Mr. Moon showed the essence of a salesperson. I have been impressed many times by his attention to detail. Thank you for his kindness. The next time I buy a car, I want to buy it from him. impressed many times by his attention to detail. Thank you for his kindness. The next time I buy a car, I want to buy it from him. More

I have my GM detailed there twice. Carter Cadillac no longer does this for their customers. South Pointe Toyota have done a consistently great job. My car looks awesome and the people Carter Cadillac no longer does this for their customers. South Pointe Toyota have done a consistently great job. My car looks awesome and the people are great! More

2024 Tundra, no second key fob, no tow hooks on TRD Off Road Truck. Poooooor Road Truck. Poooooor More