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South Pointe Toyota

Calgary, AB

2.9
454 Reviews

11500 35 St SE #7000

Calgary, AB

T2Z 3W4

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454 Reviews of South Pointe Toyota

November 20, 2024

Bought a new Rav 4 Premium edition that was picked up at end of February, which included "Free Lifetime Oil & Filter Change". Went for my FIRST oil change yesterday, and was told to pay $80 or I could have More

by Rob Gerbrandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oliver Hunt
October 27, 2024

Very poor service. I bought my car and made deal with set of winter tire. It' was in summer , before winter when I went change tire , I figure they gave upter market r More

by aislam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michel Chandra and Howard
Oct 28, 2024 -

South Pointe Toyota responded

We strive for transparency and quality in our deals, so I am sorry to hear this. Please call me so I can try to help you. Thank you, Brian Schmidt - General Manager - (403) 567-8888

September 06, 2024

HAD MY CAR DETAILED GREAT JOB MY ENGINE LOOKS BRAND NEW 2016 BUICK VERANO TU More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oliver hunt
Sep 09, 2024 -

South Pointe Toyota responded

It is great to hear that our team got your 2016 Buick Verano looking like new! Thanks for choosing South Pointe Toyota.

August 18, 2024

I would like to give a shout out to Rick Clark who helped me with a problem I was having with my display screen and connections. Rick was patient , knowledgeable and solved the problem. Keep this man, he i More

by rjmeidinger
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Clark
Aug 19, 2024 -

South Pointe Toyota responded

RJ, we're glad to hear Rick was able to assist you with your display screen issue here at South Pointe Toyota. Thanks for the shout-out and kind words!

July 29, 2024

I would like to express the fantastic customer service I received dealing with my new purchase I recently made in July, The Staff was fantastic begging with my sales rep Clintson in helping me put this deal More

by brao
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clintson Babu
Jul 29, 2024 -

South Pointe Toyota responded

Thank you for sharing your experience! We're delighted to hear that Clintson, Kurt, and Mike provided fantastic service during your purchase at South Pointe Toyota. We appreciate the recommendations and look forward to assisting you in the future!

July 21, 2024

Rock broke the windshield in my my 2024 Crorolla Cross, estimate to replace was$1400, got it done elsewhere for $500. Thieves. Went in for the free lifetime oil change, got charged $125 because of an inspe More

by dgerik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No idea
Jul 22, 2024 -

South Pointe Toyota responded

I'm sorry to hear about your frustration with our rates. We strive for transparency and fair pricing, so it's concerning you are feeling otherwise. I'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 567-8888

July 07, 2024

Mr. Moon showed the essence of a salesperson. I have been impressed many times by his attention to detail. Thank you for his kindness. The next time I buy a car, I want to buy it from him. More

by Sangmin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moon-Ho Park
Jul 08, 2024 -

South Pointe Toyota responded

Sangmin, we're delighted to hear that Mr. Moon provided such exceptional service at South Pointe Toyota! We look forward to assisting you with your next car purchase.

May 15, 2024

I have my GM detailed there twice. Carter Cadillac no longer does this for their customers. South Pointe Toyota have done a consistently great job. My car looks awesome and the people More

by cmercier008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
May 16, 2024 -

South Pointe Toyota responded

Thanks for the feedback, cmercier008! We're glad to know you've had consistently great experiences with our detailing services at South Pointe Toyota. Enjoy your shiny GM!

May 07, 2024

2024 Tundra, no second key fob, no tow hooks on TRD Off Road Truck. Poooooor More

by awionzek6
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schmidt (Owner)
May 07, 2024 -

South Pointe Toyota responded

I'm sorry to hear your experience has fallen short of expectations. We want our customers to feel accommodated and informed both during and after each purchase, and I'd like to personally address these concerns. Please reach out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 567-8888

May 07, 2024 -

awionzek6 responded

Same response as before. He has my number but refuses to reach out to me. As well Toyota only responded by email on one of my concern's. I cannot send an email back to the Toyota Canada sender. Avoid this dealership!!!

May 08, 2024 -

South Pointe Toyota responded

Hello again! We would be happy to reach out to you if you would please provide your best contact number. Thank you!

May 09, 2024 -

South Pointe Toyota responded

Due to the nature of the comments we've received on DealerRater recently, we will not be communicating any further. Thank you.

March 31, 2024

No response from dealership or Toyota Canada about my 2024 Tundra concerns. Buy elsewhere. No tow hook, poor skid plates. Still not sure of promised fuel mileage. Lies of useless accessories that won’t g More

by awionzek6
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Fry, Brian Schmidt, Toyota Canada
Apr 01, 2024 -

South Pointe Toyota responded

I'm sorry to read about your concerns with your vehicle and lack of communication. We strive for transparency and customer satisfaction so it's disappointing to see we've missed the mark here. Your feedback is important and I'd like to connect with you directly so we can address these issues properly. In the event I have trouble locating your contact information without a full name, please reach out. Thank you, Brian Schmidt - General Manager - (403) 567-8888

Apr 01, 2024 -

awionzek6 responded

Pretty well the same as Brian Schmidt’s first email to me, which hasn’t been responded to. Now he’s trying to sound like a hero on this site. He has my contact information and he can reach out to me.

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