South London INFINITI Nissan

They lost my winter tires I JUST purchased for this season 2022-2023. They’re trying to build me some for my Nissan with Infiniti rims and used tires! Not a chance! I will never deal with this dealersh season 2022-2023. They’re trying to build me some for my Nissan with Infiniti rims and used tires! Not a chance! I will never deal with this dealership again! After being a loyal customer for 10 years, I’m gone. Byron Tire & Auto by Springbank Park is the best! I will be getting them to do my tires next year. More

I HAVE ALREADY DONE THIS SURVEY, BUT GREAT PLACE TO PURCHACE A VEHICLE AND HAVE IT SERVICED PURCHACE A VEHICLE AND HAVE IT SERVICED More

DO NOT GO THERE, THEY ARE BUNCH OF BANDITS , THEY JUST WANNA RIP YOU OFF. THEY WILL PAY CHEAP WHEN YOU TRY TO TRADE IN YOUR VEHICLE , IN THE OTHER HAND , THEY INCREASE THE VALUE OF THEIR CARS. AND HERE IS WANNA RIP YOU OFF. THEY WILL PAY CHEAP WHEN YOU TRY TO TRADE IN YOUR VEHICLE , IN THE OTHER HAND , THEY INCREASE THE VALUE OF THEIR CARS. AND HERE IS HOW THEY CALCULATE: THEIR VEHICLE PRICE * TAX - YOUR VEHICLE CHEAP PRICE= GOOD MONEY FOR THEM. THEY WILL LEAVE YOU BEHIND PAYING AT LEAST $500 A MONTH EVEN IF YOU PAY DOWNPAYMENT + YOUR CAR'S PRICE. WHILE OTHER DEALERSHIPS CALCULATE AS FOLLOWS: THEIR CAR'S PRICE - YOURS * TAX WHICH IS MORE REASONABLE. i WILL GIVE THEM ONLY 1 STAR AS THEY ARE NOT HONEST, I DON'T MENTION NAMES HERE RESPECTING THE PRIVACY OF EVERYBODY. More

They install a invisitrak aftermarket tracking device with a subscription on there vehicles where they can remotely shut down your vehicle and track you. When asked to remove they refuse. Now I stuck wit with a subscription on there vehicles where they can remotely shut down your vehicle and track you. When asked to remove they refuse. Now I stuck with a 55k lemon 🍋 that's been tracked More

have leased and bought many vehicles from mark at this dealership and have been thrilled with the sales, service and friendship. dealership and have been thrilled with the sales, service and friendship. More

55k CERTIFIED PRE OWNED 13 fault codes Day 1 car wobbled all the way home,smelled of fuel & carbon monoxide to the point of vomit. Had to change vent valve control and cannister valve before DEATH. wobbled all the way home,smelled of fuel & carbon monoxide to the point of vomit. Had to change vent valve control and cannister valve before DEATH.Then th e battery died.Had it replaced at another infiniti under warranty.Currently 55k vehicle is sitting on my driveway dead and will not start. Here a list of issues Car wobbles high speeds(???) 13+ fault codes Oil was black (needed change day 1) Air filter also black Vent control valve (deadly) Canister control valve(deadly) Rusted underbottom Dead battery (another dealer replaced)1 week. Chips and snacks all over the floor. Basically CERTIFIED PRE OWNED to them means change the tires wipe the dash sell. They market as certified pre owned and give you AS IS not to mention many have had near death experience with them. More

London Infiniti lacks customer service to the point it is almost laughable. So many issues with the sales department. No response from the General Manager at all about all the issues. They will say any almost laughable. So many issues with the sales department. No response from the General Manager at all about all the issues. They will say anything to sell a car, check options yourself. If you call them on there lies then they don't speak to you at all if your in for service, totally ignore you..lol The cars are great but this dealership is horrible. Buy elsewhere.. More

This place lacks the basic rules of customer service. They charged me $90 to change my key fob battery! This is a no brainer complimentary service. You want to charge for it, fine, may be $20..but $90, t They charged me $90 to change my key fob battery! This is a no brainer complimentary service. You want to charge for it, fine, may be $20..but $90, this is simply stealing. They dont honor their warranties, they brush you off your complaint till warranty is over. Make sure you get your complaint DOCUMENTED, that's the only way you can prove your complaint was during warranty time. I can go on and on..I reached out to their head office about how I as a customer expect to treated at least in comparison to the neighboring dealers., nothing changes. just run! My next car is definitely going back to Lexus. Lexus of London can teach customer service in a school course, they are THAT good. Regretful i switched to this horrible make. More

Great service and knowledgeable service technicians that repaired my vehicle in fast efficient and fixed it first time repair . repaired my vehicle in fast efficient and fixed it first time repair . More

I towed my nissan in and was sold a used cvt transmission for 6250$ it failed 4months later less than 2000km driven , i was never offered extended warrenty that you can purchase from the used parts supplier for 6250$ it failed 4months later less than 2000km driven , i was never offered extended warrenty that you can purchase from the used parts supplier ! The dealership knows the terrible issues with there transmissions and when my brother asked the service manager why he would allow his service advisors to sell a used one to a customer his response was yes your right we shouldnt have but sorry your out of luck and the car is in rough shape anyway !! Ok that being said its my only form of transportation rough or not i spend 6250$ , they offered to replace the cvt again with a new nissan one for 7000$ . So the original quote was 9000+$ for a new or 6250$ used now all of a sudden they can do a new for 7000-10% for 6250$ !! Terrible dealership More