South London INFINITI Nissan

Unprofessional Experience at Nissan south London This review is about more than just a car — it’s about how we were treated by the manager, Amin, whose behavior drove us to walk away from a deal we were review is about more than just a car — it’s about how we were treated by the manager, Amin, whose behavior drove us to walk away from a deal we were ready to make. We went to this dealership after seeing a car listed on Kijiji. When we arrived, we were told it had just been sold for cash. Later, when we refused a more expensive vehicle, suddenly the original car was available again — clearly a bait tactic. But the real issue wasn’t the car — it was the manager’s complete disregard for us as customers. Throughout our visit, he walked past us several times without a greeting, eye contact, or even an acknowledgment that we existed. We asked multiple times to speak to him, and were told “you deal with me, not the manager.” A manager should be present, professional, and involved — not hiding behind staff while customers are left in confusion. He finally appeared only after we said we would leave a review, and by then, it was too late. The damage was done. He tried to shake hands as if everything was normal — but there was no apology, no ownership, and no explanation for the lack of respect. We were ready to make a deal, even gave our Visa for a deposit, and let them test-drive our car for 15–20 minutes. But when a manager acts as if he’s too important to speak to people spending thousands of dollars at his business, it tells you everything you need to know. A dealership is only as good as its leadership — and this manager failed. He made us feel invisible and unwelcome. We walked out not because of the price, but because of the lack of human decency. To management: Train your staff to be honest, humble, and professional. A dealership is not just about selling cars — it’s about trust. And we lost all trust the moment we stepped in. More

They did not do the servis work that we were charged for ..Then will not answer emails regarding our complaints we will not return .. ..Then will not answer emails regarding our complaints we will not return .. More

Lacks professionalism, zero commitments and ethics. Recently purchased a nissna Rogue 2024 and had not so pleasant experience with the business manger Asaad K.. first and last purchase here! Recently purchased a nissna Rogue 2024 and had not so pleasant experience with the business manger Asaad K.. first and last purchase here! More

I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. Th screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership. More

Excellent experience dealing here. Purchased a Rouge. I am enjoying it very much. Thanks to Trevor Ebert for setting me up with the Rouge as was considering another vehicle until he p Purchased a Rouge. I am enjoying it very much. Thanks to Trevor Ebert for setting me up with the Rouge as was considering another vehicle until he pointed out the pluses and feature# of the Nisson. Third Nissan purchase over the 10 years all from this dealership, all dependable great vehicles and extremely economical. More

I bought a used car this week from South London Infiniti Nissan and my experience was the best I've ever had, either buying a new or used car! Mariah Castro ( Sales & Leasing ) and Asaad Kadra ( Finance M Nissan and my experience was the best I've ever had, either buying a new or used car! Mariah Castro ( Sales & Leasing ) and Asaad Kadra ( Finance Manager ) were professional, knowledgeable, and have great personalities. They answered all our questions with ease and got right to the point! My husband and I felt that both Mariah and Asaad made the process go very smoothly and it was a pleasure to learn from them,also. I need to add that in general the staff who weren't working with us treated us very well and were very friendly. Nice to see staff that clearly enjoy their jobs and work well together. Thank you very much Mariah, Asaad and Joe. More

Neil, was a complete joke! (used car salesman) Caught in at least 2 lies. He is very immature in dealing with customers & has harrassed myself & my wife both with several phone (used car salesman) Caught in at least 2 lies. He is very immature in dealing with customers & has harrassed myself & my wife both with several phone calls & text messages over several days. Complained to manager who took photo of my received text from this person. The next day he calls back my wife and talks over her, She said if you contact us again we will be charging you with harrassment! Then he hangs up & text her a message. Infinity Nissan dealership also were advertising finance price to buy a vehicle but not cash price. (think this is illegal). When you see their sign, you should keep driving! Very non caring place that only thinks of the money they can make! Telling us a car sold then another we wanted also sold. After that calling to say they are available again! RUN AWAY FROM THIS PLACE! Will be sending formal advertising complaint and sales person complaint with saved ads, text messages & photos to OMVIC London Ontario More

Their great, Chris in the service department Is very professional and mindful of his customers needs was able to provide me with a loaner during the time my vehicle needed parts for the work required. professional and mindful of his customers needs was able to provide me with a loaner during the time my vehicle needed parts for the work required. The mechanic that looked after my car explaining what had to be done and upon completion satisfied my questions More

I had a very bad experience. After purchasing a brand new Infiniti QX60 I went to London Infiniti for my first service. Thae auto wipers do not work and the dealer advised they c After purchasing a brand new Infiniti QX60 I went to London Infiniti for my first service. Thae auto wipers do not work and the dealer advised they could not service the vehicle. They the od me it was covered under warranty but I would have to take it back where I purchased to have the warranty work done which is 2 hours away. This was a really bad experience. More

Everyone is very courteous and thoughtful. I just want to say I do not like completing surveys . I just want to say I do not like completing surveys . More