South Centre Volkswagen

Professionalism and Service Oriented, Pre and Post Purchase It's been a few year's since I owed a car, relying heavily on Car2Go as I live in the core here in Calgary. When I decided the time had come to purcha It's been a few year's since I owed a car, relying heavily on Car2Go as I live in the core here in Calgary. When I decided the time had come to purchase a new(to me) car, I set my sights on a 2013 Ford Fusion and after some searching, I found one at South Center VW that ticket all the boxes. From my first interaction(phone) with Matt, he was personable, knowledgeable and accommodating. I've heard so many stories about buying used and ending up with a lemon after getting the "car salesman" treatment and came to the dealership a bit skeptical and concerned I'd become just another cautionary tale. Matt quickly put those concerns to rest during our first in person meeting and after a successful test drive of the vehicle and addressing a flurry of questions, I was ready to drive her home. Now with it being a used car, I held off on writing a review until my first issue post-purchase. As mentioned before, buying a lemon was my biggest fear and I wanted to see if Matt and the team at South Center VW would take the same amount of care in dealing with an issue after I'd purchased the car as they did before I had. The car had a battery problem where something in the vehicle continued to drain it over time(between time of purchase and the issue, the vehicle had been in my possession just over a month). I called Matt and was nervous he was going to tell me to take it to a shop and have them look at it at a cost to myself. Despite being on his way back from vacation, he was more than accommodating and immediately connected me with Sean Chowanetz (the Service Manager) to coordinate a time to bring it in. Sean set me up with a car while him and his team worked through the problem and in no time my car was back on the road. Matt and Sean were true professionals throughout this process and are huge assets to the team at SSVW. More

Amazing Service, Amazing Atlas I went to this dealer because my son wanted to see what an Atlas looked like. Other dealers in town weren't willing to move too much on price, and the I went to this dealer because my son wanted to see what an Atlas looked like. Other dealers in town weren't willing to move too much on price, and the vehicle was in shortage. Kyle was very professional and approachable and took time and effort to relate to my twelve year old, which is always appreciated. At no point did we feel pressured to buy anything on the lot and when I declined to wait until October to get the vehicle I wanted, there was absolute no change in his demeanor. Even though he wasn't making a sale, he was friendly and helpful throughout. We went home, and after getting the runaround from another dealership on delivery times (yet they still wanted a deposit...) I came back here and received an excellent deal. Let's just say it was substantially less than what other dealers wanted. The financing took all of ten minutes and the service department offered a completely optional overview of the car if I wanted it. Again, there was no pressure to do this, nor was there any pressure from the finance department for add-ons. Yes, they did offer them, but no there was no sense of sliminess or underhandedness and they understood a "no" was a "no". In short: go here, save money and enjoy your purchase without pressure. More

HORRIBLE CUSTOMER SERVICE I took our 2008 VW Bug into this dealer for a LUBE OIL FILTER. it was booked the friday before for 830am monday july 17. I aksed the service writer CH I took our 2008 VW Bug into this dealer for a LUBE OIL FILTER. it was booked the friday before for 830am monday july 17. I aksed the service writer CHAD to confirm my price taxes in. HE SAID $110.00 Taxes Included. He said 60 to 90 minutes for the oil change. He tried to sell me a cabin air filter while I checked in the vehicle. I said no, so his attitude changed immediately towards me. 2 hours later still no call from the dealer. When I arrived, vehicle was parked and finished. CHAD was busy chatting with the other service writer when I walked in. I asked him why I didnt get a call, and he said the order just got to his desk.TOTAL BS. Then he tried to add another $10 bucks to the service bill. Thats when I got the manager involved. I paid the amount I was quoted and notified them that this "glowing review" of their customer service, would be published. WORST TREATMENT EVER. NO LONGER A VW CUSTOMER. CAR IS FOR SALE !!! More

i will never shop here again worst experience ever, we ended up buying elsewhere the same day. Rude and demeaning behaviour towards customer. Lack of knowledge on their own vw worst experience ever, we ended up buying elsewhere the same day. Rude and demeaning behaviour towards customer. Lack of knowledge on their own vw product and history of their car. More

Friendly Staff, Very Responsive Leasing my first brand new car was about as pain free as you can hope for working with Trevor. In addition to South Centre VW's helpful staff making t Leasing my first brand new car was about as pain free as you can hope for working with Trevor. In addition to South Centre VW's helpful staff making the new transition to a new vehicle easy, I was also contacted regularly after the purchase (by Trevor) to ensure everything was ok. Highly Recommend. More

Excellent Service! I had a wonderful experience with Trevor. He was organized, efficient, friendly and informative. Thank you Trevor for your guidance and expertise. It I had a wonderful experience with Trevor. He was organized, efficient, friendly and informative. Thank you Trevor for your guidance and expertise. It was greatly appreciated. More

From TDI to Golf R I recently got my second vehicle from South Centre Volkswagen, i was part of the TDI settlement and Alex Strid was my sales consultant, he guided me t I recently got my second vehicle from South Centre Volkswagen, i was part of the TDI settlement and Alex Strid was my sales consultant, he guided me through all the processes of getting into my new Golf R, of course there were some hiccups with the settlement, but Alex and the Management team were able to make sure that the car was there for me when everything was settled. Alex is a very straight forward consultant, he listens to exactly what you want and he is willing to stick around even after his shift to accommodate your appointments, he made the process a lot more simplified to get into new car. I also had Shanna to guide me through all the finance applications and she made the process very simple for me as well, she even phoned me close to my settlement appointment to have me come in a go over different add on options for my car. Everyone at South Centre has a very positive vibe towards the business that they do, they are willing to work with you and listen to your wants and needs, and that is what makes this one of the best dealerships to work with, from the moment you walk in the door to when you drive out in your new vehicle, it is a very friendly and helpful experience. I highly recommend anyone to go to South Centre Volkswagen for the best experience! More

Best Experience We had a great experience at South Centre VW. Trevor was a pleasure to deal with. He has a lot of knowledge and experience, he answered all of our que We had a great experience at South Centre VW. Trevor was a pleasure to deal with. He has a lot of knowledge and experience, he answered all of our questions with confidence and made the process of purchasing a vehicle super easy. Also Shanna Leonty was great to deal with, she was able to complete all the financing promptly and efficiently. We will definitely purchase our next unit from them again. Sera Spadafora More

Best experience I had a really good experience with Serge and he's very helpful and organized. I would definitely recommend him to all friends and relatives. I had a really good experience with Serge and he's very helpful and organized. I would definitely recommend him to all friends and relatives. More

Helpful and Friendly I purchased a Jetta for my daughter at South Centre VW and the whole experience was great. Kyle was very helpful throughout the purchase process, he p I purchased a Jetta for my daughter at South Centre VW and the whole experience was great. Kyle was very helpful throughout the purchase process, he provided prompt information about the car and gave me the proper space to make the final decision. Thank you! More