Smiths Falls Hyundai

In buying a new Tucson from this dealership I had two lessons learned. #1 - make sure any discussions made with the sales staff is properly documented in the contract. Do not go by what they say. Lesson lessons learned. #1 - make sure any discussions made with the sales staff is properly documented in the contract. Do not go by what they say. Lesson 2 - when the general manager (Jason) states that he and his staff are too busy to return calls and emails, try another dealership. Being a senior and having purchased many vehicles, this was the worst encounter I have ever experienced. More

Liam provided excellent service and answered all my questions. Stuart Cossee was amazing to deal with. Very happy with the transparency and directness they both have shown. They made the entire proce questions. Stuart Cossee was amazing to deal with. Very happy with the transparency and directness they both have shown. They made the entire process of buying a new vehicle a wonderful experience. Thank you. Joanne Keays More

excellent friendly staff, best ever experience-they make you feel verry special-amazing customer service you feel verry special-amazing customer service More

excellent friendly staff everybody knows all about vehicle purshased first time but certainly not last one vehicle purshased first time but certainly not last one More

Purchased a brand new hyundai Tucson. This is the worst service I have ever experienced. They were told not to wet the car, but they shampooed the carpets and seats and left some of the This is the worst service I have ever experienced. They were told not to wet the car, but they shampooed the carpets and seats and left some of the cleaning product on the seats. Car had a strong chemical odour. Violated my wish, but then lied about it. We had the car reserved for us, spoke with them got pre approved, etc. then they disappeared and failed to contact u while we waited.. Had to call them to see when the meet was to finalize purchase. Didn't know you were buying he says didn't hear from you. ( except the many emails and the wait for an appointment to finalize as discussed doesn't count). Did they find a better buyer and snub us, and did it fall through?. So, the car was put in for detailing last minute. sloppy job; debris on floor of carpet, marks as mentioned above on seats. I can vacuum that for you in a moment....but they didn't. Wheel locks we were told we had to buy, found in the package in the glove box not installed. Wax spots or other left on front hood ( not visible until we drove it away), showed as smeared dots all over hood. So much for the detailing. New 213.00 mats look used on the bottom. Excuses and essentially bs responses for everything. Prices verbally given were lower than actual price. Low balled us to draw us in to buy from them. We arrived to buy it, thought the finance manager was our salesman as we had no contact with anyone else, but no. We were introduced to our salesman then. Total disorganization to find the car, show it to us before payment ( tried not to), kept us waiting, it just went on. I have never had this experience before- two other hyundai dealerships, great respect and service. These guys did not offer any info on the car, offer a test drive, here's the keys, and lied about the cleaning matter on the seats and carpets. Had to air it out at home for hours. Fingers crossed the new car is not a lemon. they are not a trustworthy bunch. Sold old car, this car on order, went forward as we hope these things just add up to poor service. Also found employees failed to return your call, and the manager was rude when I questioned a cost discrepancy. Cut me off and referred me to someone else, who did not call as promised. never again. worst experience ever. Mostly I do not appreciate being fed strings of garbage . More

Excellent customer service. They make you feel like someone special. I have been dealing with Smiths Falls Hyundai for 7 years and highly recommend them (sales and service de They make you feel like someone special. I have been dealing with Smiths Falls Hyundai for 7 years and highly recommend them (sales and service department) to all my family and frends. More

Best ever experience buying a car! !! Our salesman, Liam went above and beyond providing us with amazing customer service. Thank you too Jay. !! Our salesman, Liam went above and beyond providing us with amazing customer service. Thank you too Jay. More

Excellent customer service. ..!!! So easy to purchase a new car. We purchased a 2021 Elantra and a 2023 Kona Both cars are a pleasure to drive. Love all the tech/safety featur ..!!! So easy to purchase a new car. We purchased a 2021 Elantra and a 2023 Kona Both cars are a pleasure to drive. Love all the tech/safety features ! The Elantra has INCREDIBLE gas mileage. Using to go to work and getting 4.5 L/100Kl on county roads !!! More

Amazing and easy buying experience and the staff was also very good to deal with very good to deal with More

Smiths Falls Hyundai dealership is the best one I have ever dealt with! No high pressure, questions answered and respectful to the customer, regardless of which dept one deals with. Very knowledgeable and ever dealt with! No high pressure, questions answered and respectful to the customer, regardless of which dept one deals with. Very knowledgeable and friendly. They are also very acomodating More