Smiths Falls Hyundai

All smiles and promises until they screw you over. Sales associate Travis Dezan needs to spend more time actually listening to his client and possibly I would have the car i went to that dealership fo Sales associate Travis Dezan needs to spend more time actually listening to his client and possibly I would have the car i went to that dealership for. Their rates are crappy for good reason. More

Had recall service performed at another repair shop. Smiths Falls Hyundai reviewed and approved the work and promised to submit the paperwork for a refund on the cost of the repair. Paperwork was not su Smiths Falls Hyundai reviewed and approved the work and promised to submit the paperwork for a refund on the cost of the repair. Paperwork was not submitted, a year later I am still fighting to get my money back. No response from the dealership. Still owed $920. This is sheer dishonesty. More

crooks! This place a akin to a used car dealership, with used car 1970's sales ethics, next to none. Do not let your son or daughter go to this place on the This place a akin to a used car dealership, with used car 1970's sales ethics, next to none. Do not let your son or daughter go to this place on their own or without a knowledgeable individual. They will upsell you to something that makes no sense and difficult to afford. The cars themselves, no complaints..to bad about this dealership. Go to Ottawa. More

Finally getting rid of my 2023 Hyundai Tucson Luxury Hybrid! I bought this vehicle new in December of 2023, my first new car! I had always had used vehicles and maintained them myself so since I was r Hybrid! I bought this vehicle new in December of 2023, my first new car! I had always had used vehicles and maintained them myself so since I was retiring I thought I deserved a new vehicle. So, I wouldn't have to maintain it I bought what I was told was a 4 yr maintenance package. Problems started on my first visit where I was given a bill for service. I mentioned I had a maintenance package and they verified this. This went on for every visit! Every time I went in they put a sticker in the window that said the next service was due 3 months later. So, not wanting to void any warranty I took it in every three months. Different levels of service were to be offered at different intervals this included new windshield wipers brake service and checking, air filters, oil filters, new cvt belt. Every time one of these items was needed I was contacted to ask if I wanted it and the cost. Funny thing was, since they gave me a bill each time these things should have been itemized on the bill but none of my bills ever mentioned windshield wipers, or cvt belt. When I asked them about these items they said I had received them, or in the case of the cvt belt, I didn't need it. I took it to another dealer and they told me the belt needed to be replaced. Then there was the issue of my maintenance contract; it was only a 4 year contract if I took it in every 6 months, so after two years it was done. Now I should have read the fine print but when the shop is telling me it needs to be brought in every three months who am I to argue! Lastly is all of the issues with the vehicle itself: Rear shock failure, differential coupler failure, air conditioner failure ( in the heat of the summer and took 6 weeks to fix), rear sensor failure, trailer harness failure all within two and a half years. More

Best service I've had thanks to Shelley and Ashley. Stellar people and super accommodating Stellar people and super accommodating More

Our new Tucson purchase on Aug 30 was ok. But the trouble began on sept 3, when I went to pick up the vehicle. Andrew in finance was great, courteous and competent, but then there was no one But the trouble began on sept 3, when I went to pick up the vehicle. Andrew in finance was great, courteous and competent, but then there was no one to show me the car. The salesman Liam and manager Jason were nowhere to be found. Andrew found an older guy who said he had only been there two weeks and didn’t know the car. He searched around, found the plates, and fumbled to get them on the car. Searched around again to find the key fob, took me to the car. I had many questions but he just said he knew nothing about the car. I said, just give me the other key fob and I will look thing up online. Long search, several people involved but no second key fob. We will call you tomorrow he said, and arrange for you to get the other fob. I drove away, no call the next day, or the the next, so I started calling every morning. No one knew anything, but someone will get back to me. No one did. I did speak to Jason a week later who said he hadnt had time to look for it. But he would look and call back. No call. I finally reached Andrew who took charge and arranged to order a new key which I got this past Monday, Oct 6. No apology, no sorry for the inconvenience. Will they read this, did customer service end on Aug 30, the purchase date. More

Worst Hyundai dealership is have ever dealt with! Had my Elantra towed to the dealer to get an evaluation done, due to an engine failure. Service manager claimed to Hyundai Canada car had no oil whic Had my Elantra towed to the dealer to get an evaluation done, due to an engine failure. Service manager claimed to Hyundai Canada car had no oil which caused the engine to destroy itself. The service manager also claimed he contacted me several times on the issue and also, claimed he had called me to remove my vehicle from the lot. However, the service manager never called me directly and, instead, had other personnel call me. This car always had oil changes done religiously. The initial call I received regarding the engine issue, I was told the level was down a litre, not empty! Even though I had yet to have Hyundai Canada make a decision, i was told to remove my vehicle, due to the lot have re-paving done and if I did not remove it, it would be towed. Again, not a call from the service manager, but, form one of the personnel working at the dealership, More

I recently lost my husband. He was always taking care of our car. Well, now it’s my turn to do this. I have brought my Santa Fe in for in for service a couple of times now. He was always taking care of our car. Well, now it’s my turn to do this. I have brought my Santa Fe in for in for service a couple of times now. The service is ***** star. They are courteous, very knowledgeable, and friendly. I’m starting to learn a bit more about my Santa Fe. Glad I have such a knowledgeable staff to advise me. More

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about! More

So far we are pleased with how we have been treated by the dealership. We dealt with Matt and Chris and the new sales manager the dealership. We dealt with Matt and Chris and the new sales manager More