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Skaha Ford Inc.

Penticton, BC

3.4
166 Reviews
Call Dealership (250) 492-3800
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198 Parkway Pl

Penticton, BC

V2A 8G8

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166 Reviews of Skaha Ford Inc.

May 06, 2024

The sales rep guy was great and treated us very well. However, the manager on the other hand was horrible and rude, he even wanted to take advantage of a trade in and gave us a horrible deal. We told the More

by jdjvillagran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick Sallenback
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April 23, 2024

Traded in my ford focus and got financied for a mustang right away friendly staff hats off to Cord More

by Tonyariches5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kent Peppar
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December 24, 2023

i had a warning light go on , on my 2012 F250 diesel pick up . so i stopped in to the service department to make an appointment to have it looked at . Ryan had my truck in with in an hour and had it diagnose More

by npearase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Sean
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September 07, 2023

There rv repair is the worst I've ever seen i booked my rv in waited a week took it to dealership they stayed 2 days never put it in till two hours before I was picking it up I was lied to over charged th More

by bab1955bab
Recommend Dealer
No
Employees Worked With
Mindy Brown
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August 13, 2023

Kent Peppar took me through the whole process smoothly and graciously. This is my third purchase from Kent and I am so pleased with my Ford purchase. More

by Valerie.elliott
Recommend Dealer
Yes
Employees Worked With
Kent Peppar
Report | Print
June 17, 2023

Excellent service to get me into a new car! ! They worked hard to get me into the right vehicle for my needs. Brett was amazing. More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Brett Kazakoff
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November 02, 2022

Vehicle brought in 5 times for epairs samething. Not fixed. And I was lied to. More

by Pissed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brad Jinjoe, Rick Sallenback, Mitch Verge
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October 11, 2022

Trying to connect with them since morning. seams like owner doesn't care. They sold me car with faulty engine. Told me to bring it back to there dealership. I left car there 6 days ago with nu More

by shivani kumari
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Jinjoe, Todd Eschyschyn
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Oct 11, 2022 -

Skaha Ford Inc. responded

Hi Shivani, as we discussed with you when you dropped the vehicle off, we were going to diagnose and repair the vehicle as originally promised. we also shared with you that we would get back to you after the long weekend. we have since spoken with you and discussed a reasonable buyback of the vehicle. When purchasing older vehicles it is impossible to predict this type of situation. we apologize for the inconvenience of these circumstances.

Oct 11, 2022 -

shivani kumari responded

I was trying to reach you guys since morning anyway I posted it before you called me.

October 06, 2022

They sold me a car with engine check light on saying it has minor issue. My fault is only that I trusted them and signed the binder. Later when I took it to get it check by other they say it has major pr More

by shivani kumari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tej Patel, Todd Eschyschyn
Report | Print
Oct 07, 2022 -

Skaha Ford Inc. responded

The vehicle was fully inspected by a licensed technician prior to the vehicle being sent out for delivery and the condition of the vehicle was without any mechanical or safety issues. This is a 10 year old vehicle and it is impossible to predict if or when you can get a mechanical failure. Unfortunately this happened on the way to Trail. Our driver contacted us from the road to advise us that the check engine light had come on. We instructed him to take it to the nearest GM dealer which was Castlegar. They looked at it and scanned it. They shared with us that the codes brought up a problem with the variable cam timing sensor. We asked if it was ok to drive it to trail and were advised that it would be no problem. I asked Aziz to call you immediately and advise you of the situation which he did. Upon arrival at your home, our driver advised you of exactly what the diagnosis of the vehicle was. We also shared with you that we would cover the cost of the repair. You paid for the vehicle and accepted delivery. Our drivers were prepared to bring the vehicle back if you were not in agreement to take delivery. A few days later, you reached out to your sales person Gajraj and expressed how unhappy you were with the purchase and that you wanted to bring back the vehicle. We advised you that we would either repair it or exchange it. The agreed upon date was September 26th. On September 26th Gajraj called you to confirm your arrival and your husband advised him that the vehicle was running fine and that you were going to keep it. The repair as diagnosed by the GM dealer in Castlegar is not a replacement of the engine but a replacement of a sensor. I did in fact drive the vehicle after you left yesterday and can confirm that the vehicle has a loss of power at initial acceleration which does seem to match up with the diagnosis. We had advised you on more than one occasion to take the vehicle to the Gm dealership and have the vehicle repaired at our cost. Once again, we are willing to cover the cost of the repair of the vehicle or exchange the vehicle for the full value of what you paid for it.

Oct 07, 2022 -

shivani kumari responded

First thing Aziz called me and said it has a minor problem. He hide the fact that it has variable cam timing sensor problem but that minor problem it that serious that can cause accident on road. Literally I was taking left turn and on coming vehicle was about to hit me because it is stalled on left turn. I thank god that she hit her break right on time. Vehicle stalls whenever you approach intersection I took it to my nearest GM dealership in trail, they say it is dangerous to drive this vehicle, it need whole engine replacement. I am ok if you are willing to cover the cost of engine replacement? Still one thing keep coming up: IS THIS CORRECT TO SELL A CAR WITH ENGINE CHECK LIGHT ON TO A CUSTOMER? YOU ARE PLAYING WITH PEOPLE LIFE AND MONEY You guys are being so negligent IF THAT ENGINE LIGHT CAME ON YOUR WAY TO DROP THIS VEHICLE TO MY DOORSTEP YOU SHOULD HAVE TAKEN THAT VEHICLE BACK TO YOUR DEALERSHIP. Despite of selling it to me

January 18, 2022

Always a pleasure dealing with Kent! Thank you to the rest of the team as well! Love my truck! More

by Melsway1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Peppar
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