Silver Star

Very good service for the sales team Elie Maalouf the best seals representative and very professional! best seals representative and very professional! More

I purchased a GLS 450 from Silver Star in August 2020. From the first highway drive to Toronto I noticed a very strong vibration in the floor, steering wheel and seats at highway speeds. That was the begi From the first highway drive to Toronto I noticed a very strong vibration in the floor, steering wheel and seats at highway speeds. That was the beginning of a nightmare which has taken over my life for the last 14 months. After more than a dozen visits to service, they were never able to fix the issue. It was only 2 weeks ago that they ran a special diagnostic test only to conclude that the vehicle is operating normally. If this is how a GLS is supposed to drive, no one should make the mistake of buying one! The wheels feel as though they are about to fall off their axles and the shaking feels very unsafe and is very unsettling when on the highway. I escalated the issue to Gerry Girouard, the General manager, requesting a buyback, since by then I had already wasted a year of my life on this, a year that they spent dragging me along and beating around the bush. Here is his final response: "We regret that you have experience (sic) some concerns with your vehicle. The dealership has been addressing them according to the terms and conditions of your vehicle warranty. For these reasons we cannot honour your request to refund you the purchase of your vehicle [...]". I don't see how my concerns have been addressed, since 1) the car is still shaking and 2) they're now denying there's even anything wrong with it! A small gesture of good faith and/or willingness to settle the issue would have gone a long way. Moral of the story, don't have problems with your car if you buy it from SilverStar, as you'll end up eating the depreciation while they take their time not fixing the vehicle only to later tell you there's nothing wrong with it. More

un concessionnaire de merde des arnaques total des promesse vide et des services apres vente cest caca jamais je retournerait dans cette poubelle je ne recommande pas dacheter la bas je donnerai meme promesse vide et des services apres vente cest caca jamais je retournerait dans cette poubelle je ne recommande pas dacheter la bas je donnerai meme pas 1 etoile More

Le plus gentil, le plus beau et le plus professionnel. Il connaît son affaire. C’est toujours un plaisir de te voir mon cher :) Merci pour ton bon service Sylvie connaît son affaire. C’est toujours un plaisir de te voir mon cher :) Merci pour ton bon service Sylvie More

This dealership is very accommodating! They took me on a test drive of three different vehicles (because I was indecisive) and then we went to design my order coming in this winter! So Excited!!! test drive of three different vehicles (because I was indecisive) and then we went to design my order coming in this winter! So Excited!!! More

I walked in to the sales showroom to kill time before an appointment & walked out a Mercedes-Benz owner!! Still in shock! The sales process was so simple & easy its incredible! I ordered a CLA250!! Thanks S appointment & walked out a Mercedes-Benz owner!! Still in shock! The sales process was so simple & easy its incredible! I ordered a CLA250!! Thanks Silver Star!!! More

François Valois: 10/10 Excellent!Francois Valois offre François Valois: 10/10 Excellent! Francois Valois offre un service exceptionel et de première classe! C'est toujours un plaisir de faire affaire avec François Valois: 10/10 Excellent! Francois Valois offre un service exceptionel et de première classe! C'est toujours un plaisir de faire affaire avec lui. More

Bravo à M. François Valois pour son professionnalisme Il Bravo à M. François Valois pour son professionnalisme Il est à l'écoute et empressé de bien répondre à vos besoins J'ai eu plusieurs expériences av Bravo à M. François Valois pour son professionnalisme Il est à l'écoute et empressé de bien répondre à vos besoins J'ai eu plusieurs expériences avec cet aviseur et à chaque fois ce fut plus que satisfaisant Service 5 étoiles avec lui. Mercedes Service Silver Star est chanceux d'avoir un employé tel que lui More

Le pire service que j’ai eu c’était aujourd’hui avec un certain conseillé au nom de Gianfranco Fuda Essayez de ne pas faire affaire avec lui très arrogant et impoli si je pouvait donner 0 étoile je l’aura certain conseillé au nom de Gianfranco Fuda Essayez de ne pas faire affaire avec lui très arrogant et impoli si je pouvait donner 0 étoile je l’aurais fait. Une plainte va suivre au bureau chef de Mercedes Benz par écrit. A suivre... More

Terrible serviceDon’t waste your time or moneyI spent Terrible service Don’t waste your time or money I spent $90,000 on a used Mercedes They are all liars there. Don’t even think the managers are ho Terrible service Don’t waste your time or money I spent $90,000 on a used Mercedes They are all liars there. Don’t even think the managers are honest. I have never dealt with unprofessional people like this. More