Silver Star

The service I received was horrible and dishonest. They never respected my warranty unless I spent weeks arguing, always trying to squeeze money out of me no matter what. I’ve been a customer for 4+ y They never respected my warranty unless I spent weeks arguing, always trying to squeeze money out of me no matter what. I’ve been a customer for 4+ years and always paid my bills, but when I stood up for my rights, I was insulted and disrespected by an advisor in front of everyone! Then I find out months later I was BANNED from the dealership! I tried to fix things with them countless times but they have ZERO interest - they even sent me a letter from a lawyer to intimidate me! They claim to care about customer service but they banned me simply for standing up for myself. Stay away!!! More

If you have no problems then they are great. However, prepare to be ignored at all levels if there is an issue with your car! Cannot get anyone to call you back or respond to an email. They simp However, prepare to be ignored at all levels if there is an issue with your car! Cannot get anyone to call you back or respond to an email. They simply do not care. More

DON T EVER LEASE ANY CAR AT SYLVERSTAR … NEVER…. THE SERVICE SUCKS AND NEVER HAVE COURTISE VEHICLES… THEY TELL U OT WILL TAKE 30 minutes and it takes 2 hours to fix the lemons they lease !!!!!!!!! THE SERVICE SUCKS AND NEVER HAVE COURTISE VEHICLES… THEY TELL U OT WILL TAKE 30 minutes and it takes 2 hours to fix the lemons they lease !!!!!!!!! Do urself a favor!!!!!!!!!!!!!HORRIBLE!!! More

Very good service for the sales team Elie Maalouf the best seals representative and very professional! best seals representative and very professional! More

I purchased a GLS 450 from Silver Star in August 2020. From the first highway drive to Toronto I noticed a very strong vibration in the floor, steering wheel and seats at highway speeds. That was the begi From the first highway drive to Toronto I noticed a very strong vibration in the floor, steering wheel and seats at highway speeds. That was the beginning of a nightmare which has taken over my life for the last 14 months. After more than a dozen visits to service, they were never able to fix the issue. It was only 2 weeks ago that they ran a special diagnostic test only to conclude that the vehicle is operating normally. If this is how a GLS is supposed to drive, no one should make the mistake of buying one! The wheels feel as though they are about to fall off their axles and the shaking feels very unsafe and is very unsettling when on the highway. I escalated the issue to Gerry Girouard, the General manager, requesting a buyback, since by then I had already wasted a year of my life on this, a year that they spent dragging me along and beating around the bush. Here is his final response: "We regret that you have experience (sic) some concerns with your vehicle. The dealership has been addressing them according to the terms and conditions of your vehicle warranty. For these reasons we cannot honour your request to refund you the purchase of your vehicle [...]". I don't see how my concerns have been addressed, since 1) the car is still shaking and 2) they're now denying there's even anything wrong with it! A small gesture of good faith and/or willingness to settle the issue would have gone a long way. Moral of the story, don't have problems with your car if you buy it from SilverStar, as you'll end up eating the depreciation while they take their time not fixing the vehicle only to later tell you there's nothing wrong with it. More

un concessionnaire de merde des arnaques total des promesse vide et des services apres vente cest caca jamais je retournerait dans cette poubelle je ne recommande pas dacheter la bas je donnerai meme promesse vide et des services apres vente cest caca jamais je retournerait dans cette poubelle je ne recommande pas dacheter la bas je donnerai meme pas 1 etoile More

Le plus gentil, le plus beau et le plus professionnel. Il connaît son affaire. C’est toujours un plaisir de te voir mon cher :) Merci pour ton bon service Sylvie connaît son affaire. C’est toujours un plaisir de te voir mon cher :) Merci pour ton bon service Sylvie More

This dealership is very accommodating! They took me on a test drive of three different vehicles (because I was indecisive) and then we went to design my order coming in this winter! So Excited!!! test drive of three different vehicles (because I was indecisive) and then we went to design my order coming in this winter! So Excited!!! More

I walked in to the sales showroom to kill time before an appointment & walked out a Mercedes-Benz owner!! Still in shock! The sales process was so simple & easy its incredible! I ordered a CLA250!! Thanks S appointment & walked out a Mercedes-Benz owner!! Still in shock! The sales process was so simple & easy its incredible! I ordered a CLA250!! Thanks Silver Star!!! More

François Valois: 10/10 Excellent!Francois Valois offre François Valois: 10/10 Excellent! Francois Valois offre un service exceptionel et de première classe! C'est toujours un plaisir de faire affaire avec François Valois: 10/10 Excellent! Francois Valois offre un service exceptionel et de première classe! C'est toujours un plaisir de faire affaire avec lui. More