Signature Mazda

First car service Friendly customer service, car serviced well within the time expected and a friendly shuttle service to get me home and back. What was not to like. Wa Friendly customer service, car serviced well within the time expected and a friendly shuttle service to get me home and back. What was not to like. Was also given the chance to forego my car wash in exchange for a donation to the Richmond food bank. An excellent idea to get involved with the community. More

CX-9 Annual Service in a Rush I received an email reminder that my CX-9 was due for an Annual Service. The email explained the services to be performed as well the cost and time re I received an email reminder that my CX-9 was due for an Annual Service. The email explained the services to be performed as well the cost and time required. I booked an appointment by email. When I arrived at the dealership I was in the middle of a very busy day and asked the Service Rep (Sean) if there was any way my service could be hurried somehow (acknowledging that I was completely aware of required hours). Sean commiserated with my tight schedule and said that he would do whatever he could to hurry the service. When the service was complete (30+ minutes earlier than the standard time for that service) Sean explained that he had actually asked two Service people to perform the work. I thanked him for his efforts on my behalf but just then I received an urgent call that I needed to take. I spent the next 30 minutes on the phone in the Service Waiting Area, while Sean (who had clearly made a significant effort to hurry along my service) watched from the Service Desk. When my call was complete I apologized to Sean and reiterated how much I appreciated his efforts. Sean was completely gracious and explained that he understood how these things can happen. I was very impressed with both his professionalism and good humour. More

Great service Had great service. Brought my car in for new tires and alignment as well as typical servicing. I went on vacation for two weeks the day after coming i Had great service. Brought my car in for new tires and alignment as well as typical servicing. I went on vacation for two weeks the day after coming into Mazda and didn’t test my car until I got back where I noticed the steering wheel shaking at high speeds. I knew it was the alignment and brought it back. Within 30 mins David got my car in and fixed and it’s running fine now. More

Excellent service and friendly staff. Overall experience with the service is excellent and so is the staff. Pricing for service can be better and more competitive than other service center Overall experience with the service is excellent and so is the staff. Pricing for service can be better and more competitive than other service centers especially when I am a loyal customer. More

Great Customer Service! All of the staff are friendly and attentive but at the same time, not pushy. They are helpful at explaining service requirements for my car. I also li All of the staff are friendly and attentive but at the same time, not pushy. They are helpful at explaining service requirements for my car. I also like they provide reminder emails for when my car needs to be taken in because I know I won't remember on my own! More

Excellent Experience Dominic Dinh gave us exquisite and excellent deals. Great place for people looking forward for an honest service. Got my car pretty fast with alot of Dominic Dinh gave us exquisite and excellent deals. Great place for people looking forward for an honest service. Got my car pretty fast with alot of great deals that comes with it. More

Personalized customer service I was in for my routine scheduled service as I have been since buying my vehicle here six years ago. As always I found the explanations about the var I was in for my routine scheduled service as I have been since buying my vehicle here six years ago. As always I found the explanations about the various services clear and helpful. When my service went over the predicted time the staff was very apologetic, gave a clear explanation about the understandable reasons things ran late. Since I then couldn't stay long enough to have the wash and vacuum done they were quick to compensate me with a voucher for a Richmond carwash. More

First year service Excellent customer service. Corinne was very helpful and explanation of the required service had no problems. I got my car back in good time and would Excellent customer service. Corinne was very helpful and explanation of the required service had no problems. I got my car back in good time and would come back again for service. More

excellent The service advisor (Larissa) was friendly, efficient and kept me posted on the what was happening. I give her full marks. While I was waiting for my The service advisor (Larissa) was friendly, efficient and kept me posted on the what was happening. I give her full marks. While I was waiting for my vehicle, I observed another female service advisor, an older woman, who also seemed excellent and very attentive to her customers. I was pleased to hear that I could forego the wash and vacuum and Mazda would give $10 to the food bank. Thank you for being a caring business in your neighbourhood More

Scheduled minor device. Always good service and the staff are friendly. I like the reminder email notifying me that service is due.The waiting area is comfortable with compli Always good service and the staff are friendly. I like the reminder email notifying me that service is due.The waiting area is comfortable with complimentary refreshments.. Nice to pick up a freshly washed car. More