Sherwood Park Hyundai

Amazing Best experience ..... staff are not pushy but are knowledgeable ... courtesy ... understanding ... easy to talk to .... best purchase I have made .... Best experience ..... staff are not pushy but are knowledgeable ... courtesy ... understanding ... easy to talk to .... best purchase I have made .... all makes and models ! Check them out !😋 I would not go anywhere else ! More

Not a great experience. I brought my car in for some noise coming from the front passenger side. I keep my car VERY clean. I was told that with the service needed, I would al I brought my car in for some noise coming from the front passenger side. I keep my car VERY clean. I was told that with the service needed, I would also get a car wash. I was given a loaner (which I appreciate) but the loaner was so filthy, inside and out. I didn't want to sit in it. The inside was so dirty. There looked to be mud forced through the holes in the seats and the rest was filthy. I don't expect a brand new car, but I also don't think I should feel dirty driving in it. The windshield was smashed and there was damage to the front end. It had also obviously been smoked in. When my child got in it, he said this is disgusting. So the service department called within an hour and a half (which was surprisingly quick) and said the car had been repaired and was ready for pick up. I was told it had been take for 2 test drives. 1 to diagnose the problem and one to confirm the repair was corrected. When I went to pick it up, no car wash had been performed. Not that it needed it, but when you say its included in the cost, please do it. More

They make tou pay for them to look at your car for damage a. I bought a couple of vehicles there so I would think they will have some sort of gratitude for me trusting them with my business. So I brought my car I bought a couple of vehicles there so I would think they will have some sort of gratitude for me trusting them with my business. So I brought my car for them to check a damage in the door caused by an attempted breakin, called the service department prior so I know what to expect, the guy i spoke with on the phone said it wouldn’t take long to look at it, i would just have to drive through the service bay and the assessment will be done in no time. So we went, this woman in the service department tells us we would have to wait a couple of hours to get it assessed by a technician so i booked an appointment for another day as I didn’t have a couple hours to spare. Second time i went there they were gonna charge me $77 to get the assessment done because it wasnt a warranty issue.. offered to cut the fee in half when i said no. But why would i pay fore something that’s offered free elsewhere? And to think they would show us good will because we bought 2 cars there is completely wrong. They have no loyalty to the customer that are loyal to them. More

New Vehicle Purchase The initial dealings with the sales rep went well - everything went downhill after that. Unprofessional service was received from most others involve The initial dealings with the sales rep went well - everything went downhill after that. Unprofessional service was received from most others involved as well as multiple paperwork mistakes and uninstalled, purchased add-ons. Client expectations were definitely not met and the overall experience was far from enjoyable. More

Amazing customer service!! I used to take my car to Southtown Hyundai. But my engine light came on and Sherwood Hyundai was able to get me in sooner. I am glad I came here becau I used to take my car to Southtown Hyundai. But my engine light came on and Sherwood Hyundai was able to get me in sooner. I am glad I came here because the service was amazing! Glen was friendly, kind and really took the time to explain everything and answered all my questions. They were quick and efficient! I'll be sure to book my next services at Sherwood Hyundai. More

DISHONEST EXTREMELY DISHONEST WORSE BUYING EXP. I SPENT 35 TEARS IN THE NEW CAR BUSINESS I HAVE SEEN DISHONEST PRACTICES BUT THIS PLACE TRULY SUCKS AND WILL NOT EXTREMELY DISHONEST WORSE BUYING EXP. I SPENT 35 TEARS IN THE NEW CAR BUSINESS I HAVE SEEN DISHONEST PRACTICES BUT THIS PLACE TRULY SUCKS AND WILL NOT ANSWER CONCERNS More

It was a great experience working with Jan Richardson. I would like to get my service done next time with Jan only. She was so nice and friendly. More knowledgeable. My service was done in 2 parts but both I would like to get my service done next time with Jan only. She was so nice and friendly. More knowledgeable. My service was done in 2 parts but both time she has given wonderful service. Appreciate her efforts. More

Excellent customer service Jan in the service department was excellent. She was friendly, helpful and explained everything. She did a walk through with me when I got there and w Jan in the service department was excellent. She was friendly, helpful and explained everything. She did a walk through with me when I got there and went over all services to be done. More

Accommodated for service without scheduled appointment. Was out of town and could not schedule an appointment for service due to mileage.stopped by Saturday morning, Was accommodated in a timely fashion. W Was out of town and could not schedule an appointment for service due to mileage.stopped by Saturday morning, Was accommodated in a timely fashion. Was not going to be able to schedule service for several weeks. Vehicle was washed as required by service department. It was very dirty from highway trip. More