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Sherwood Park Hyundai
Sherwood Park, AB
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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662 Reviews of Sherwood Park Hyundai
October 25, 2019
Cheats & Liars Dealer refused to cancel sale of on site vehicle before delivery taken - our unexpected financial issues. Dealer lied bank would not cancel deal when Dealer refused to cancel sale of on site vehicle before delivery taken - our unexpected financial issues. Dealer lied bank would not cancel deal when bank told us they could if dealer would authorize - which dealer refused to do, forcing sale. Dealer then lied they installed paint protect & 3M keeping the $1200 saying it was a package deal - but they only installed undercoating worth $400 max for Elantra GT. Dealer then lied they would cancel extended warranty worth $2000 as allowed in policy. Later found they did not, instead they kept the money. Dealer refused to provide proof of other policies and document for over 8 months, then still refused to send us proof whether they finally refunded the extended warranty - which we still do not have to this day. More
by dano
Employees Worked With
Brian Hickey, Robin Do, Nora Yuen
October 17, 2019
Expensive Every time you come in for a service they try and up-sell you on extra service. If you check your owners manual it states that you do not need servic Every time you come in for a service they try and up-sell you on extra service. If you check your owners manual it states that you do not need services. They are also more expensive then other shops. 40 extra dollars to change tires from summer to winter as compared to tire shops. More
by Customer
Employees Worked With
No specific employee
October 10, 2019
Sales and finance staff were friendly, knowledgeable, helpful and comfortable to deal with!! We would definitely recommend Sherwood Park Hyundai to others in the market for a vehicle! helpful and comfortable to deal with!! We would definitely recommend Sherwood Park Hyundai to others in the market for a vehicle! More
by Catrina
Employees Worked With
Kien Pham, Nora Yuen
October 04, 2019
I just found this rating site. Last winter brought in vehicles twice for airbag recall and because pumping gas takes a very long time because of some kind of airlock problem. Waited for hours at dealersh vehicles twice for airbag recall and because pumping gas takes a very long time because of some kind of airlock problem. Waited for hours at dealership for what was supposed to be a quick service. Airlock problem was not fixed— just the same.after the work was done on it. More
by Hello
Employees Worked With
Glen Roscoe
September 12, 2019
Not Impressed. Too many unnecessary fees. Not impressed with car saleman Sully Khan. My friend and I went to look for a new Hyundai Elantra. We get unnecessary fees added to his bill. Things l Not impressed with car saleman Sully Khan. My friend and I went to look for a new Hyundai Elantra. We get unnecessary fees added to his bill. Things like documentation fees, fees for nitrogen in the tires, security fee. The bill came up to close to $800 in unnecessary fees. I never paid for any fees at Go Auto except for tire tax, air conditioning fee and AMVIC fee. Stay away from Sully Scam. Other sales guys were helpful at Sherwood Hyundai, however my friend decided to purchased his new car elsewhere. More
by JStryker
Employees Worked With
Sully Khan
September 01, 2019
Savy saleman Jordan J. Our salesman Jordan Jodoin was very knowledgeable and polite. He was very patient with us when he went through his check list for the new Santa Fe and Our salesman Jordan Jodoin was very knowledgeable and polite. He was very patient with us when he went through his check list for the new Santa Fe and we were very grateful. More
by John Wispinski
Employees Worked With
Shaun Zarney, Nora Yuen
August 16, 2019
Warranty not honored I brought my Elantra in for service for an issue covered by warranty and the dealer insisted it was not covered. I was within the parameters of time, I brought my Elantra in for service for an issue covered by warranty and the dealer insisted it was not covered. I was within the parameters of time, kilometers and type of repair. There was no concern expressed to the client and just wanted to get paid. THe wrong VIN number was put on the service number and I had to contact Hyundai Canada to get the problem corrected. Hello Crystal, Please forward to your GM or who is appropriate to get reimbursed for this charge. to get reimbursed for this charge. Attached is the service invoice and original sale invoice. The Sherwood Park dealer refused to honor the 100,000 / 5 year warranty and charged me for me two strut assemblies, alignment and ball joint. I only paid this after getting no where on expressing that there was no reason why this work should not be covered under warranty. The cars kilometers and time of ownership we well below the warranty cut offs. I have reviwed the warranty for Hyundai and talked with others dealers, this should have been covered and replaced N/C. I acquiesced at the time as as the dealer representative(s) stated that not replacing these components was a life safety concern. I wish to get reimbursed for this charge as it was covered under OM warranty. NB:The VIN number on the dealer invoice is different than that of the original sale number. More
by Richard
Employees Worked With
Cyrstal
August 02, 2019
Purchased a new car Sales person Jordan, very helpful and responsive. Finance person Eddy, nope. Addresses on warranties were incorrect and he blew off our request to co Sales person Jordan, very helpful and responsive. Finance person Eddy, nope. Addresses on warranties were incorrect and he blew off our request to correct these. More
by Bobo5
Employees Worked With
Brad Slywka, Nora Yuen
July 24, 2019
Worst service department , managers are big cheaters , never going back and not recommended,no idea how this dealership still running with this kind of wor service department , managers are big cheaters , never going back and not recommended,no idea how this dealership still running with this kind of worst service , worst manager attitude More
by Arun
Employees Worked With
Kelvin Ho
July 19, 2019
Sales and service are lacking My wife had spent several months researching every SUV on the market and based on the ratings she chose the Santa Fe. Her interactions with Sully were My wife had spent several months researching every SUV on the market and based on the ratings she chose the Santa Fe. Her interactions with Sully were fantastic so she asked me to meet him and look at the vehicle prior to her starting the purchasing process. Sully came across as a very straight forward salesperson and was honest when it came to answering all the questions we had, even ones he didn't have the answers for. After taking some time to go over all the information we were provided we finally decided to purchase a new 2019 Santa Fe from Sully. The process was painless to say the least and when it came to dealing with Nora she was fantastic! The only negative points to our experience are in regards to 2 items we noticed prior to purchasing the vehicle. We had asked that both of these items be fixed prior to us picking up the vehicle but when we came to pick up the vehicle the issues were still present. Being a journeyman mechanic I can understand that some issues with a vehicle can be difficult to pinpoint and repair but the largest detractor and reason I only rated our overall experience as 3 stars rather than 5 is due to the experience we had dealing with Brad. When we mentioned to Sully that the issues were still present he brought Brad out to assist. Brad came out, looked at the issues we noted, said that they were caused by a component that the vehicle doesn't even have and stated that the problems would correct themselves!! When I mentioned that I was a mechanic he back pedaled and said he would have the issues repaired in the shop and we would be given a loaner. I am not sure what ended up happening but my wife was called the next day and told that they did not have any loaners so she would have to get a ride home in the shuttle. I am hoping that our dealings in the future for service and potential additional vehicle sales is more positive than our experience to date. More
by Dan 123
Employees Worked With
Sully Khan, Brad Slywka, Nora Yuen
