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Sherwood Park Chevrolet

Sherwood Park, AB

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Employees
Reviews
Vehicles
4.3
1,125 Reviews
Sherwood Park Chevrolet has knowledgeable sales staff and highly trained technicians that are committed to making every experience you have with us fun, effortless, and financially advantageous. We are Camaro and Corvette specialists so if you've always dreamed of harnessing the power of one of these awesome machines, come in today to take a test cruise and find out what all the fuss is about!
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500 Premier Way

Sherwood Park, AB

T8H 0R5

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Showing 1,125 reviews

May 07, 2016

Not Impressed I was just reading the other negative report listing voiced by another customer involving this salesman. I was unaware a comment could be left withou More

by Not Impressed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Greenbank
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May 09, 2016 -

Sherwood Park Chevrolet responded

Dear Sir, I had left you a voice mail to discuss your concerns more frankly as I would like to understand your perspective in more detail because from what I can tell it seems to be a simple miscommunication on how GM does their loyalty rebates. Unless of course there is more to the story which I am hoping you can fill me in on. Scott Frost General Sales Manager

May 10, 2016 -

Not Impressed responded

Not a big deal. I've chosen to deal with another dealer. I don't feel it's a miscommunication at all on how the loyalty rebates work. I called your dealership and spoke with your business office on how the offers are written up the day I backed out of the sale. I also spoke Lakewood? and Davis in Airdrie plus the dealer that I finally completed a sale with. None of these dealerships stated the way your sale staff wrote the offer was correct. One dealer even stated it was gouging. I realize sales is somewhat a game for sale staff to make as much as they can from a customer. Your dealership had a vehicle in I was strongly interested in. I asked for a few pictures of it. Yet the vehicle I was told was out having a box liner sprayed in and that was added on to the invoice. Sadly earlier, the sale staff sent me the build sheet with a box liner factory sprayed in. I hope you don't change everyone for spray in liners when they come factory? I guess if your don't give customers window stickers of build sheets no one would know your double changing. I bought a new vehicle the same day I backed out of your dealership and another a week ago. None of these dealers added the loyalty rebate on to the sticker price only to take it later. The customer is not saving the rebate if your adding it on? The dealer is making the rebate and not the customer. Weeks after backing away form Sherwood Park I should not have received anything from your sales staff. After such a nice text I blocked him. I'll email you that text I received.

May 17, 2016 -

Sherwood Park Chevrolet responded

I'm sorry to hear you had decided to move on as I recall meeting you and enjoyed working with you on at least one of your previous purchases (the white Corvette). We do put box liners in all our trucks upon PDI along with flaps & wheel locks, the ones that already have liners do not get double charged to the client as that would be dishonest indeed. Of course the charge we incur on the units done locally and not from factory must be passed on as this is now a legitimate accessory on the truck. I have reviewed the text conversation that you are referring to and although you mentioned there is no confusion on the rebates, I feel I need to clarify the disclosure of the loyalty rebate. When you were negotiating the price of the vehicle I understand you came to an agreed upon price plus taxes and fees. There are rebates that are directly to the consumer, such as loyalty that show on a bill of sale (after tax) & there are rebates that go directly to the dealer (pre-tax that are not reflected on the bill of sale). Regardless of the type of rebate it all ultimately gets factored into the overall purchase price of the vehicle plus taxes and fees, so in reality you were in fact buying the vehicle for $59,642++ (we may have been $50 off due to the after tax implication, however this is the price I believe you had negotiated). Loyalty is in fact one of the after tax rebates offered by GM & that is why it is disclosed as such on our bill of sale as you only pay GST on the difference between the vehicle purchased and your trade in. I suppose the Sales Manager who wrote out the bill of sale could be re-written to show the price $1000 less however that could in-correctly represent the rebate as a pre-tax rebate potentially causing further issues. Also in your review you mentioned that Danny had called you an "auto correct F-word". When reviewing your texts back and forth with Danny it seems that you refer to another one of the sales consultants working here as such? Was Danny’s message to you not in reference to the jests you had made previously? The tone of a text message can often be misinterpreted. Ultimately, the reputation of my dealership is near and dear to my heart and I wish only to speak with you in person to properly resolve your concerns. Not in an effort to benefit myself, but to set the record straight in hopes that you may reconsider posting such a negative review after further dialogue. Yes, we make mistakes and clearly more than one was made in this situation, but we do learn and own up to them in an effort to improve each and every day. I am available to you via telephone at 780-416-2438 or via email at sfrost@sherwoodparkchev.com

May 06, 2016

Mostly good Almost everyone there was so friendly and very helpful. There was one girl Amber who made me feel very unwelcome and a little scared to have my person More

by Private girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Scarth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2016

Lube bay and tires All work done as requested no if ands or buts.They know how to look after the customer.Thanks to all involved. Nadine,Sandra,Sheila,Shawna,and Rob too More

by Shuttle guy one
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Scarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Focht, Sheila Wilson, Nadine Goode
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May 05, 2016

Service I had a few different service items that needed to be done. Shawna walked me through the different items that needed to be done and gave me a list of More

by Chevyfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadine Goode
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May 05, 2016

Recall. I was immediately directed to Nadine who booked me in. She was very friendly. I have dealt with Nadine in the past and she has always been very helpfu More

by Marianne66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadine Goode
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May 04, 2016

Service in a second Technologically challenged I have had problems with my blue tooth hook-up and each time one of the friendly service personal has jumped in my car and More

by MvdM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't always catch the name, but they are GOOD!, Sheila Wilson, Nadine Goode
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May 04, 2016

Driver door lock not working The staff was very friendly and helpful. Sandra provided quick service and in no time I was in the waiting area. There were a lot of people waiting More

by Sybille
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra Scarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2016

Great Service and Friendly staff I have been going here for a couple years now and have always had great service on my truck. The staff here are very friendly and professional. More

by Rick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2016

Questions about warranty I've called Shawna on numerous occasions to ask about warranty on my vehicle. Because of the extended warranty, I wanted to know what aftermarket perf More

by Brad Chown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2016

Service staff very helpful! Every visit with the service department has always gone smoothly. Nadine in particular has been very good to work with. I enjoy receiving all the prom More

by 45SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadine Goode
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