Sherwood Park Chevrolet

My name is Troy Haymour and I am a Realtor with Remax Real Estate and put above average kilometers on my vehicle's. I met a service manager Greg Mielke at a home renovation show where he told me he worke Real Estate and put above average kilometers on my vehicle's. I met a service manager Greg Mielke at a home renovation show where he told me he worked for Sherwood Park Chevrolet. This opened the doors for me to rant about the terrible service I received at another dealership on everything from a 3 week wait to get my vehicle in to bringing the vehicle home and still having un-resolved issues. I had told Greg I was going to just get rid of my Escalade as the warranty was up soon and the other dealership originally told me I could only bring it to them. Greg convinced me to give his dealership a try and that can work with any ones warranty. My first phone call to his dealer ship I reached Sandra Scarth a service advisor. When I asked what date I could get my vehicle in I was surprised when she said "how is tomorrow?' Then followed by do you need a loaner vehicle. I was a little taken back as the other dealership had never asked this and when I asked them, was told we don't have any that we can send out. Having kids its tough being with out a vehicle, as I have to drive clients around and my wife has to drive our kids back n forth to school. After dropping my vehicle off in the morning I was given a call by the afternoon from Sandra telling me not only the issue that I brought my vehicle in for, but numerous others. Surprised as the other dealership had an opportunity to fix these when I had my vehicle in just weeks earlier. She said Greg was assisting his mechanic and looking to see if these items were covered by my warranty. Again astonished thinking what dealership goes out of their way to try to get your mechanical issues covered by the warranty so that you don't have to pull money out of your pocket. None that I had used in the past. I actually then got a call from Greg telling me he had got most of the issues including the issue I brought it in for covered by my warranty. I had got a call a little later in the day saying all my issues were fixed and could pick the vehicle up. I had before bringing the vehicle to Sherwood Park Chevrolet called my other dealership to see if i could get an extended warranty to which I was told no. Funny as before going to pick my vehicle up, I asked Greg about extending my warranty and Greg had put me in touch with their warranty department. I was able to purchase an extended warranty plan for my vehicle and make monthly payments on it with no interest. This allows me to keep my vehicle with out the worry of costly mechanic bills longer, great financial sense. My experience with this dealership has blown my mind and exceeded above and beyond what any other dealership has done for me in the past years. Its nice to know their are people that enjoy what they do in helping people with great service and truly care about a customer having a great experience. I urge everyone to give Sherwood park Chevrolet a try. They over deliver and will make your experience as pleasant as possible. Thanks again to Greg, Sandra and the others for the great service. You've gained a new customer. More

GREAT SERVICE ALL MY PROBLEMS WERE ATTENDED TO AND A GREAT SERVICE ALL MY PROBLEMS WERE ATTENDED TO AND A VEHICLE WAS PROVIDED FOR ME I AM A BUSINESS OWNER AND EFFICIENCY AND PROFESSIONALISM IS IMPORTA GREAT SERVICE ALL MY PROBLEMS WERE ATTENDED TO AND A VEHICLE WAS PROVIDED FOR ME I AM A BUSINESS OWNER AND EFFICIENCY AND PROFESSIONALISM IS IMPORTANT TO ME SHAWNA CONTINUOUSLY EXCEEDS MY EXPECTATIONS. CHEERS! More

The process of buying a new vehicle was not an enjoyable experience ,thank god Shawna in service works there , she was so helpful and and pleasure to talk to ,helping me work out these issues with a 2014 si experience ,thank god Shawna in service works there , she was so helpful and and pleasure to talk to ,helping me work out these issues with a 2014 silverado , the staff are very friendly But the overall process was a complete hassle More

I actually look forward to bringing my Chevy Trax for servicing. I know that they take good care and make sure that I am completely satisfied with the work that has been done. Shawna Bilozyr-Sitek in the servicing. I know that they take good care and make sure that I am completely satisfied with the work that has been done. Shawna Bilozyr-Sitek in the Service department always meets me with a smile and makes my visit to the dealership worry free! More

Best service EVER!!! Highly recommend Sherwood Chev and Sheila Wilson and Sandra Scarth are amazing to deal with. I needed a new transmission and these two made sure I had a car to drive and were unbelieva Sheila Wilson and Sandra Scarth are amazing to deal with. I needed a new transmission and these two made sure I had a car to drive and were unbelievably helpful. Will never go anyplace else. More

I purchased a 2010 Ford F-150 off these guys. To say the least it was a refreshing experience after some of the other places we dealt with. My wife and I found it a very friendly dealership and we didn't fe least it was a refreshing experience after some of the other places we dealt with. My wife and I found it a very friendly dealership and we didn't feel pressured. We found the truck on autotrader and after sending in an email we were contacted that day. When we went in to check it out the truck was clean and looked great. We have had no problems with the dealership or the truck so far. It was busy when we were there and we did have to wait around a little while after we agreed to the price, but it wasn't too long before they got us in to do the paperwork. To avoid this just go early if you plan to buy on a Saturday, they get busy. Too bad they're not a Ford dealership or I would go back there for service. More

Product is excellent, this dealer is not. We had a lot of issues starting with having to sit around for hours and when we picked up the vehicle we literally had to sit around for 1 1/2 hours even though t of issues starting with having to sit around for hours and when we picked up the vehicle we literally had to sit around for 1 1/2 hours even though they knew we were picking this vehicle up because no one seemed to be available - or care. The vehicle was not cleaned when we picked it up, the gas tank was almost empty and the promo gas card was not available at this time. We did a deal where they would provide rims for our snow tires and it has been 6 weeks now and we are still waiting for said rims. They now have our snow tires which are almost new so we are hoping the snow tires will not be lost. We have driven to the dealer from Edmonton now 5 times trying to get the rim situation resolved - last time they called and said come and get them and as part of our complaint issues they would mount them for free. We dropped them off almost two weeks ago now, went to pick them up when they told us to - no rims in so nothing done. No one phoned us to tell us and still we are waiting and waiting. What we find most objectionable is the total lack of customer service. It is like they do not care at all, so be prepared that when you sign on the dotted line and commit to your purchase all customer service from then on may just cease to exist - it certainly did for us and it is a lot of money to pay for bad service. We have phoned, we have emailed, we have called in, we have contacted GMC at the 1-888 number but no one from this dealer gets back to us. Shocking, shocking, shocking customer service. The product is great, so my tip would be to find another dealer who does not have commitment issues. More