Sherwood KIA

They tried the bait-and-switch on me, through their financial staff. And that didn't work. I did buy a new Rondo from them though, after we got the mess sorted out. Since then, their financial staff ha financial staff. And that didn't work. I did buy a new Rondo from them though, after we got the mess sorted out. Since then, their financial staff have again tried to suck me in, twice! They call saying they'll refinance my car at a lower interest rate, but when questioned, they admit I'd have to buy a new car to get that rate. They will make good deals, but be careful of their financial staff. More

Three weeks ago, my wife bought a Kia Forte from Sherwoo Kia in Sherwood Park Alberta. We now regret it immensely. Prior to the sale, our salesman assured us that the car would be detailed and that smal Kia in Sherwood Park Alberta. We now regret it immensely. Prior to the sale, our salesman assured us that the car would be detailed and that small scratches on the body would be removed, as well as the smoke smell in the interior. When we picked up the car it appears that neither was done. Scratches were still evident, while the smoke smell was as bad as ever. I cannot sit in the car because the smell makes me nauseous. My wife reeks from the smell and has headaches after driving in it. Post-sale dealings with our salesman have been futile. The promises he made prior to the sale were not fulfilled. When we call him now about the smell, he keeps telling us that there is nothing he can do. His manager was to call us about our concerns. When a good many days passed without any call from Sherwood Kia, I called again and asked for another manager. I left a message for the other manager to call back and submitted an online message to the dealership. That was 2-3 days ago. No return call has been received from the either manager, nor in response to the online message. We feel that now that Sherwood Kia has been paid, they have no interest in us whatsoever. (Update Note: Since I initially wrote this review, one of the managers has called back. I will update this review when I know how this turns out.) I cannot even say that this dealership provided POOR post-sales service - because the fact is that they have provided NO post-sales service. We regret purchasing here and will be sure to tell acquaintances about our experience. More