Sherwood KIA

I well never be buying another Kia EVER. It all started when i bought my 2011 Optima SX brand new. I bought it at Sherwood Kia. With in the first few months one of my rims had cracked right in the spoke an when i bought my 2011 Optima SX brand new. I bought it at Sherwood Kia. With in the first few months one of my rims had cracked right in the spoke and started leaking air. After 5 visits to find the leak they couldn't detect anything. The finally sent me to a rim repair specialist who found the crack in under 30 seconds and told me it was cracked in such a think part of the rim that it must be from a defect in that casting and couldn't be repaired. Sherwood Kia wouldn't warranty it because it had a few surface scratches on it and that "Kia Canada won't approve the warranty replacement with scratches on it". When i contacted Kia Canada they told me that they leave it up to the dealership's discretion. After a week of back and forth between the dealership and Kia Canada I contacted the BBB. After several attempts to contact the dealership went ignored the BBB closed the case as "Unanswered". I finally just bought a whole new set of rims from Kal-Tire and saved myself $200 over buying one factory rim. Fast forward 2 years and i now have about 45,000 KM on my car when I start getting a check engine light on and my car would stall while idling at intersections. When I tried to get it looked at at Sherwood Kia I was told it would be about 2 weeks to make an appointment to get it looked at. After pointing out that it was only 2 years old and was under 50,000 KM it should be under warranty all they could say was "Sorry other people booked their appointments first" So having had enough of that place I decided to try to get it looked at at Kia West Edmonton. It was a little better story, about 5 days to get in they told me, for the same reason. Giving the same argument I gave at Sherwood Kia they said they would be able to get me in to have it looked at in 3 days if i drop it off when they open and leave it all day they might get around to it. This was better then nothing I thought and asked how I would get to work on the other end of the city and back? They didn't know. Well 3 days later the check engine light was off and things seemed to be running a little better so I decided getting to work on time was a little more important so I canceled my appointment. Almost exactly a week later my car would not start at all after work and I had to have it towed in. When we finally got it to the dealership they looked at it, booked it in and said they would find the problem the next day. Perfect I thought, now can i get a ride home please? Nope, Their shuttle driver goes home at 4:30 and it's 4:45 now. By this time i had enough. My car was dead, I didn't know how i was going to get to work in the morning and now i couldn't get home to try and find a ride for the morning. They were good at trying to remain calm and understanding. They suggested I take the bus as it runs near by about every half hour. Really? The bus on the day I was having while having no idea how to bus home from there. Total BS. So i walked the 38 or so blocks to get home on the west end. The next day Kia West Edmonton called me and said it was a bad fuel injector and they would have to order parts. The parts would be there the next day and they should have it done for me to pick it up the next night. Well Day 3 with no car now and they call me back again. This time they had ordered the wrong o-rings and it would be another day to get the new ones. Day 4 finally get to pick up my car. Everything is working fine but they can't give me the paper work because of the parts mess up and they well have to mail it to me on Monday. It's been over a month now, still no paperwork and the check engine light is on AGAIN and it's running a little rough. Today Kia West Edmonton calls ME and wants me to trade in my car on a new one. I told them nicely that I wasn't interested. When she started going on about 0% and cash back and all this I told her I well never be buying another Kia again. She was completely shocked. "Why?" she asked. So i told her a short version of this story. She was so kind all of a sudden, "We can get you in tomorrow to have that looked after. What time would you like to bring it in?" I told her 4-5 ish. She made me an appointment for 4:30 and I figured wow that was easy. 2 hours later I get a call back from the service department that they are all booked up tomorrow and that they might have some room to fit me in on Friday (it's Tuesday today). I told him that they called me and if they don't want to look at it tomorrow I well run it till it dies again get it towed in and it could cost them way more. He said that well be fine and have a nice day. So I would not recommend any Kia to anyone ever. More

They tried the bait-and-switch on me, through their financial staff. And that didn't work. I did buy a new Rondo from them though, after we got the mess sorted out. Since then, their financial staff ha financial staff. And that didn't work. I did buy a new Rondo from them though, after we got the mess sorted out. Since then, their financial staff have again tried to suck me in, twice! They call saying they'll refinance my car at a lower interest rate, but when questioned, they admit I'd have to buy a new car to get that rate. They will make good deals, but be careful of their financial staff. More

Three weeks ago, my wife bought a Kia Forte from Sherwoo Kia in Sherwood Park Alberta. We now regret it immensely. Prior to the sale, our salesman assured us that the car would be detailed and that smal Kia in Sherwood Park Alberta. We now regret it immensely. Prior to the sale, our salesman assured us that the car would be detailed and that small scratches on the body would be removed, as well as the smoke smell in the interior. When we picked up the car it appears that neither was done. Scratches were still evident, while the smoke smell was as bad as ever. I cannot sit in the car because the smell makes me nauseous. My wife reeks from the smell and has headaches after driving in it. Post-sale dealings with our salesman have been futile. The promises he made prior to the sale were not fulfilled. When we call him now about the smell, he keeps telling us that there is nothing he can do. His manager was to call us about our concerns. When a good many days passed without any call from Sherwood Kia, I called again and asked for another manager. I left a message for the other manager to call back and submitted an online message to the dealership. That was 2-3 days ago. No return call has been received from the either manager, nor in response to the online message. We feel that now that Sherwood Kia has been paid, they have no interest in us whatsoever. (Update Note: Since I initially wrote this review, one of the managers has called back. I will update this review when I know how this turns out.) I cannot even say that this dealership provided POOR post-sales service - because the fact is that they have provided NO post-sales service. We regret purchasing here and will be sure to tell acquaintances about our experience. More