Sherwood Ford

Put a deposit on a truck, was told what was going to be fixed, came to pick up and wasn’t ready but was sure pushing for us to sign a deal. Said no we will when all the agreed items are fixed, came back an fixed, came to pick up and wasn’t ready but was sure pushing for us to sign a deal. Said no we will when all the agreed items are fixed, came back another time when told that it was ready. Nothing was done, it’s was dirty, scratches were fixed by a 2 year old and to top it off Ben the sales agent wasn’t even there!! We decided not to go with the truck and the text we got from Ben was, “well maybe it is for the better!” What the heck-awful to say when you work on commission. He was not interested in fixing the situation. Very disappointed! More

FLEET SALES MANAGER RAY SHIPTISKI states GMC stands for Gay Man’s Cadillac!!   We purchased a brand new F350 Lariat from Sherwood Ford in Sherwood Park, Alberta. At first our buying experience was fanta Gay Man’s Cadillac!!   We purchased a brand new F350 Lariat from Sherwood Ford in Sherwood Park, Alberta. At first our buying experience was fantastic; they were efficient and friendly when they got their money (we paid in full). Then everything went downhill. We pick up our new truck on Nov 27. On the way home, my husband heard that there was an air leak from a warped window seal on the passenger side. Nov 29, with 600 km on our new truck, we got a powertrain malfunction warning and lost all use of switching from 2-wheel drive to 4-wheel drive, etc. Now living in rural Alberta, it is a necessity for ice and snow on gravel roads. By Dec 1 our truck was back at Sherwood Ford's service department. Not only those 2 items, but we also now had an engine light on for the particulate matter sensor. They gave us a loaner truck that had little fuel. So my husband tells the staffer. Who then replies, "Oh, get fuel, and we will make sure your truck tank is full once you pick up from service. One week later we have heard nothing, zero communication about if our NEW truck was fixed or not. My husband calls for an update; they said to come and get it. 2 items were completed: the window and the particular sensor. The most important is a “vin specific“ item for the 4x4 module. They tell us it’s a 2- to 3-week wait. Sherwood's service department hands us the keys and says it's somewhere on the lot. Not only do we have to wander around the truck, which is covered in 6 inches of snow, and the fob is barely working, we couldn’t even remote start the truck. We voice our concerns. This is a BRAND NEW TRUCK! And no, they didn’t put diesel in. These things should not happen on a 100k-plus truck. Everyone basically brushed it off and didn’t care. We then contact Ford Canada to figure out what the xxxx. We then are told by Ford Canada it’s 2 weeks away to then miraculously get a phone call that the module is in. So we drive the 120 km back to Sherwood Ford to get this sorted. Not a single person talked to my husband other than a fleet sales manager, Ray SHIPTISKI, who saw my husband’s GMC hat and asked him, Do you know what GMC stands  for?" Which he proceeds to say, “Gay Man's Cadillac. “🙄 They went over the time that was promised. My husband asked if it was completed, as he no longer saw it in the service area; they said yes. The service advisor handed him the keys, and as he was walking away, he stated, Go find your truck. Surprise, surprise, no fuel again when promised, and then call me to tell him to come back for fuel and say they don’t have his number when it’s not only on the document 1 but 2x. He just wanted out of there... I don’t blame him; the amount of disrespect and lack of service was utterly shocking and disgusting. Not to mention the homophobic comment from an upper-level staffer. We do not feel taken care of. Does our money mean nothing to you? Do you not stand behind your product? You promise items and don’t follow through and come back with a “we tried. “Whatever you do, DO NOT BUY FROM SHERWOOD FORD!! ALL THEY WANT IS YOUR MONEY AND THEN A BIG F U! More

A severe lack of care in getting me back on the road safely. Poor customer experience with them. They do not seem to care. safely. Poor customer experience with them. They do not seem to care. More