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Sherwood Buick GMC
Sherwood Park, AB
700 Reviews
Sherwood Buick GMC has a mission: we must be to exceed the expectations of our customers by committing to consistent habits that place extraordinary emphasis on the creation of value through constantly developing our trainable skills.
We believe every sale is an opportunity to help someone. With our knowledge and award-winning staff, you can be sure that you are in excellent hands whether you're in for Sales, Service, or Parts. Every Sherwood Buick GMC employee is responsible for adhering to business practices that are the highest standards of ethics and integrity.
Thank you for making Sherwood Buick GMC the #1 Volume GMC Dealer in Canada for 2018, 2019, 2020, 2021, & 2022!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 700 reviews
August 26, 2021
Their sevice department is absolutely top notch, special thanks to all the four young team members and their supervisor in the oil & lube bay who helped me get at my 2007 equinox transmission dip stick whic thanks to all the four young team members and their supervisor in the oil & lube bay who helped me get at my 2007 equinox transmission dip stick which was not easy. Lots of good advice from their service team. More
by Terry P B
Employees Worked With
Other Employees :
Four young guys and girl in oil and lube bay, Rob Perras
August 20, 2021
Dealership ok people ok some don’t need to be there. Taylor soon to be sales gal very knowledgeable on product, professional start to finish, crosses her “T” and dots her I. Can’t say enough she is focu Taylor soon to be sales gal very knowledgeable on product, professional start to finish, crosses her “T” and dots her I. Can’t say enough she is focused and gets the job done. More
by jsgrove
Employees Worked With
Taylor Tuite
July 23, 2021
Do not buy a vehicle from this company! Where to start… was told my $45,500 vehicle was basically mint. I live in vernon 10hrs away from them. I went to go get my vehicle… once I got there I noticed the tr was told my $45,500 vehicle was basically mint. I live in vernon 10hrs away from them. I went to go get my vehicle… once I got there I noticed the truck was scratched horribly they gave me the fobe key only to find that one did not work. After we discussed these matters I took the vehicle home. I FOUND OUT HALF WAY TO BC I HAD ZERO BRAKE LIGHTS OR INDICATORS.. I found out the person that sold me my car was not registered to sell cars under Alberta government. I asked for a refund cause I had the 30 days they had said I had. BUTTTTT they turned around and said now I don’t have 30 days. And they don’t want to do anything about these problems. It’s been a nightmare Do not buy a vehicle from this company! Where to start… was told my $45,500 vehicle was basically mint. I live in vernon 10hrs away from them. I went to go get my vehicle… once I got there I noticed the truck was scratched horribly they gave me the fobe key only to find that one did not work. After we discussed these matters I took the vehicle home. I FOUND OUT HALF WAY TO BC I HAD ZERO BRAKE LIGHTS OR INDICATORS.. I found out the person that sold me my car was not registered to sell cars under Alberta government. I asked for a refund cause I had the 30 days they had said I had. BUTTTTT they turned around and said now I don’t have 30 days. And they don’t want to do anything about these problems. It’s been a nightmare. I have had rude texts from them been told it’s not there problem. They misrepresented me this vehicle. In my opinion at the very least the things I wanted done and should be done on a 45,500 vehicle were not done. I asked for it to be clean and it would be nice to have a key that works. And the brake lights is just terrible as they past it through an INSPECTION FOR ME WITH ZERO LIGHTS.. makes you wonder how good there mechanics are!!!. Anyway DO NOT DEAL WITH THEM. More
by Travisryp
July 23, 2021
If I could give zero stars I would we put a deposit on a vehicle and they sold it on us and pulled a bait and switch…..horrible service and they wanted us to buy a vehicle with 45000 more km on it….I would vehicle and they sold it on us and pulled a bait and switch…..horrible service and they wanted us to buy a vehicle with 45000 more km on it….I would never deal with this dealership again. And for a side note we still haven’t gotten deposit back so we will be taking things to a higher lever and disputing with Master card More
by Unhappy customer
Employees Worked With
Brett Oor
June 15, 2021
A big shout out to Robin Lenney and the service team at Sherwood Buick GMC for handling a problem on my vehicle. Took it in Monday morning and 2 hours later it was fixed. Very satisfied. Thanks Robin. Sherwood Buick GMC for handling a problem on my vehicle. Took it in Monday morning and 2 hours later it was fixed. Very satisfied. Thanks Robin. More
by Rick
Employees Worked With
Robin Lenney
June 02, 2021
Worst sales team I have ever dealt with. Do not recommend dealing there! Had to track down the sales team on my own and couldn’t any answers. Worst buying experience ever!! dealing there! Had to track down the sales team on my own and couldn’t any answers. Worst buying experience ever!! More
by Brendan
Employees Worked With
Justin Thornton
May 07, 2021
I have bought a few vehicles from this dealership and will continue to. They have been a pleasure to deal with.I have been dealing with Greg Sroka in service for quite a while now. He has always been ver will continue to. They have been a pleasure to deal with.I have been dealing with Greg Sroka in service for quite a while now. He has always been very professional,knowledgeable,honest and fair in servicing my vehicles. I would definitely recommend anyone looking for service to check sherwood gmc out and go talk to Greg. L L More
by L L
April 24, 2021
The absolute worst experience I have ever had with a dealership. Erik is among the most dishonest and deceitful in this industry and his sales associate Amer played right along. I put a deposit down on dealership. Erik is among the most dishonest and deceitful in this industry and his sales associate Amer played right along. I put a deposit down on a truck and they offered it to another customer for a test drive. Then when I called them out for how illegal that was, they tried to forget all about it and move to closing the deal. Then they lied about regulations and refused to sell me the vehicle in cash to try and squeeze extra financing money out of me when I communicated I was ready and willing to drop almost 100k. CASH. Will be reporting them to AMVIC. More
by David
March 13, 2021
Extremely disappointing experience with the Service department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in thi department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in this shop for over 4 weeks. DEF tank was defected. Things happen I get it. How it was handled from the start was the issue. No follow up progress update until I chased people down for one. An update once per week would have done it. Service Manager’s response to the problem was to call 1-800 GMC. Not their issue. Even if true that’s not what you say to a customer without a new truck for 4 weeks. Arranged to pick up the vehicle after 4 weeks and it was a filthy mess dirt baked on after sitting outside for a few weeks. Couldn’t even bother to give it a wash. In fact I was told the day before they would have it washed and ready to go. Apparently they wash 30-40 vehicles a day. This was not a couple days or even a week. It was a month. This is NOT customer service and not what I would expect from a self proclaimed dealership . I still haven’t heard from this particular Service advisor to offer an apology for not following through with her plan. And I was also greeted with a $120 bill when I picked p the truck. More
by PatrickO
Employees Worked With
March 04, 2021
We sold our vehicle to gmc in December and got a new Denali. We were given a great price for our vehicle and the new truck. Brett has gone above and beyond for us even after the sale. I was able to call Denali. We were given a great price for our vehicle and the new truck. Brett has gone above and beyond for us even after the sale. I was able to call him and he talked me through plugging it in for cold weather when I wasn’t sure where things were and is always timely in answering any other questions we may have. Probably the best service we’ve had at a dealership ever.Thank you! More
by Sara E
Employees Worked With
Brett Oor
