Sherwood Buick GMC

Sherwood Park Buick GMC provided, not only the worst dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his vehicle. I take pride in ownership and meticulously look after my truck… after all, these are MAJOR investments these days. When I take my vehicle to a dealer for service, I expect my vehicle to be treated in a similar manner and for that dealer to take responsibility for my vehicle while in their care. April 21, 2022 my 2022 Sierra 3500 AT4 went in for a defective part repair to Sherwood GMC. After service was completed, my truck was carelessly parked by a dealer employee in a laneway (not even a parking stall) in front of the service bay obstructing part of the roadway. When my vehicle was struck by a reversing delivery van, not employed by the dealer, my issues began. My service advisor, Robin Lenney called me to let me know what had happened, but not to worry, the driver of the van was courteous enough to leave a note. My response was sympathetic to the dealer. If a note was left, they wouldn’t have to pay for the repairs to my vehicle out of pocket for the damages incurred while in their custody. Great. Apparently, my understanding about how these types of scenarios are handled, at least by this dealership, was very wrong. Robin basically laughed in my face. He was immediately confrontational and condescending and explained to me in a tone that was anything but cooperative (putting it lightly) that this was 100% my problem… anything they do to help is out of charity. He used the example “it’s like if your vehicle was hit in the Safeway parking lot” even though I wasn’t the one who improperly parked the truck, nor were the keys even my possession when the vehicle was damaged. The dealership refused to take ANY responsibility for what had happened and seemingly took pleasure in antagonizing me over the phone in any way that they could. I talked to Paul Hrynew, the service manager, and he was equally as antagonizing as Robin Lenney. They perpetuated an attitude of “we don’t care at all” in everything they said. The customer service provided was admittedly infuriating, appalling, and totally unacceptable and I would encourage any dealer principle that cares about customer retention to compel both of these individuals to seek employment in a different field, not related to customer service. To make a long story short, I’m in the progress of repairing my vehicle elsewhere, and will hopefully be compensated by the driver of the delivery van. The onus has been placed on me and Sherwood GMC made it clear they want no involvement. I will not be back for service, and I will CERTAINLY not be purchasing a new vehicle from Sherwood GMC in the future. More

Only gave 1 star because it won’t let you put no stars to rate them. They deserve NO stars. Had a deposit on 2 Denalis for over one month. One for me and the other for another family member. They ran credit rate them. They deserve NO stars. Had a deposit on 2 Denalis for over one month. One for me and the other for another family member. They ran credit and was approved. When vehicles arrived we were advised they would not sell to us because they thought we might export the vehicles. The Sales manager would not return my calls. I have owned many GM vehicles and am a loyal GM customer ! This has left a bad taste in my mouth. Never ever imported or exported a vehicle and my last GM vehicle was a 2018. Other family member had never before purchased a GM vehicle. Not sure how they normally treat new customers but I know this is not how they should treat people buying new vehicles! Should be an exciting process not a stressful and upsetting situation. Will be filing a report with GM Canada and Amvic. Disgusting customer service. No call back from GM even though messages were left. They changed prices of vehicles. Just terrible business antics from one of the largest dealerships. Won’t be going back ever! Price gouging and running credit and overall horrible experience. Tears and disappointment in the end. More