Shaw GMC Chevrolet Buick - Service Centre

Just had my vehicle serviced for the second time at Shaw. Scott Emsley in the service department was professional and very helpful. The vehicle was serviced to every detail. Again, a very pleasurable experie Scott Emsley in the service department was professional and very helpful. The vehicle was serviced to every detail. Again, a very pleasurable experience. Thank you Shaw GMC. More

Amazing Service right from the start! Took our car in with a failed Water pump! Melissa Tulk was on it immediately, got us covered under Warranty! Scott Emsley was always in contact and w Took our car in with a failed Water pump! Melissa Tulk was on it immediately, got us covered under Warranty! Scott Emsley was always in contact and within 5 hours on the same day car was repaired and back to us! Thank You for amazing service and incredible work done by the mechanics on a very difficult job! Highly recommend Shaw, bought our car there, will continue to service it there! More

I had my my truck serviced at Shaw GMC and it was a pleasurable experience. Kaylee There-Quast was my service advisor, she was very pleasant and kept me advised on the progress of the work being done. pleasurable experience. Kaylee There-Quast was my service advisor, she was very pleasant and kept me advised on the progress of the work being done. More

Went for an oil and filter service and once again Shaw GMC went above and beyond with its customer service. My service advisor was Robert Sikora who I am giving him a 100% rating for his excellent attenti GMC went above and beyond with its customer service. My service advisor was Robert Sikora who I am giving him a 100% rating for his excellent attention, explaining every details and recommending the right service for my vehicle. More

Yesterday, December 30 I dropped off my 2017 sierra GMC truck for 3 things, oil change, adjust tire pressure to recommended weight and check out why my engine light was on. Prior to taking my vehicle I as truck for 3 things, oil change, adjust tire pressure to recommended weight and check out why my engine light was on. Prior to taking my vehicle I asked two different people if they took care of everything, they assured me they did. When driving home at the end of the day I checked all three above. The engine light was off, but the air pressure was still low and what I drove there with. The oil said it was still at 60%, not 100%. I contacted GMC about the above and was told to expect a callback. Today December 31, I received a text, I replied with the above. Shortly after I received a call from Melissa. She questioned whether I knew for sure the above was true? And that it happens frequently that the gauge on the truck doesn’t get reset and that yes the oil change was done. She made me feel like I didn’t know what I was talking about, extremely disappointing to hear this attitude. Makes me think that how can I trust this company. She did tell me to come back in today, but it’s too cold and too far, plus I have plans today. Needless to say I seriously dissatisfied and now I have to go back, this is exhausting having to argue and also return More

i ordered new tires ,when i showed up for install i was there 2hours ,then was told they were wrong size. no sorry, no compensasion.nothing . think twice befor going to SHAW. managers reply is not corre there 2hours ,then was told they were wrong size. no sorry, no compensasion.nothing . think twice befor going to SHAW. managers reply is not correct. was not told anything.no answer for mixup. i called day befor to check correct size and was told they were. i bought a tire preveusly and they were rite size. why not this time not satisfied. no call NOTHING!!!. not impressed. More

Yeah I just bought a nice 2015 GMC Sierra and I had a very pleasant experience speedy and knowledgeable staff hats off to Sam Hasegawa very pleasant experience speedy and knowledgeable staff hats off to Sam Hasegawa More

I have been a customer at Shaw GMC for 35 years and Rob has been one of the best service advisers I have dealt with allways goes out of his way to help you out has been one of the best service advisers I have dealt with allways goes out of his way to help you out More

They damaged my truck I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that the I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that their mechanic had accidentally cracked one of the chrome-clad wheel covers. She apologized and said they would order a replacement. I made a follow-up appointment and returned the following Saturday, waiting for two hours while the shop replaced the damaged wheel. The replacement wheel cover was in poor condition - the chrome cladding was flaking, pitted with corrosion, stained with rust and dull in overall appearance from years of neglect. This was in stark contrast to the mint condition of my original wheel covers, which I routinely clean and polish to prevent weather-related damage. I pointed out my concern to the service rep, asking if they could find a wheel cover in better condition. A few days later, she informed me that her manager disagreed with my assessment and requested that I come back a third time for the service manager to see the issue first hand. The following Saturday I met with a lady who appeared to be the shift supervisor. I showed her the corrosion, flaking and rust stains on the replacement wheel cover. She dismissed my concerns, insisting that the replacement was in the same condition as the original. She then took a photo of the wheel and said she would speak with the service manager. I have not heard back. I’m not upset with Shaw GMC for breaking my wheel cover. I’m upset that they replaced it with an inferior product and sent me on a wild goose chase when I voiced my concerns. I gave them multiple opportunities to make things right. My plan now is to order a new wheel cover and install it myself. Bottom line: they lost a long-term customer over a $100 hubcap. More