Shaw GMC Chevrolet Buick

VIP Service I just purchased a 2014 Buick Encore through Zach Ayers and I was very pleased with the way everything was handled and it was a very smooth process. I just purchased a 2014 Buick Encore through Zach Ayers and I was very pleased with the way everything was handled and it was a very smooth process. More

Efficient Service Experience but issues with work on Recall I used to go to Shagnappi GM but thought I'd give Shaw GMC a try after Shagnappi GM customer service levels dropping significantly. My car needed regu I used to go to Shagnappi GM but thought I'd give Shaw GMC a try after Shagnappi GM customer service levels dropping significantly. My car needed regular service and a recall done. Before I took my car in, I talked to Service Department service agents a great deal to figure out what exactly needs to be done for the regular maintenance; I was initially suggested a different set of service items than the owner's manual so it took some time to pin down what services were indeed needed or applicable. There were a few Service Adviser desks at the vehicle intake area when I took my car in. Rather surprising that nobody greeted me so I had to pause and look around for a few secs hoping someone would say something like a 'Hi' so I knew who was available to help me but nobody did. At the end I had to approach 1. It got better though after the initial setback; shuttle service was excellent and all work done efficiently before the end of the day. I however noticed some light scratch noise from under the steering wheel when turning; the recall was on the steering cable(recall # 14139) not a hard one as one would say but now I need to take my car back in to have this checked out. While I'd still give Shaw GMC another chance, I reserve my verdict of service quality at this dealership. Will update after their follow-up of the recall service. More

2 Great Experiences in a row! I have just purchased my second new vehicle from Shaw GMC... I have never been more pleased with the quality of service. From Dave Mospany in Sales t I have just purchased my second new vehicle from Shaw GMC... I have never been more pleased with the quality of service. From Dave Mospany in Sales to Jill Plewis in Finance. One would think that after the initial sale things would drop off to the way side.... Not here it only got better. If you want a new vehicle I strongly recommend Shaw GMC... BTW... Their on the Blackfoot!!! More

Kudos to Zach I just purchased a 2014 Buick Enclave with Zach's assistance and my experience dealing with him was exceptional. He was completely accommodating and I just purchased a 2014 Buick Enclave with Zach's assistance and my experience dealing with him was exceptional. He was completely accommodating and if he didn't know the answer to one of my questions he admitted it and went and got correct information. Much appreciated Zach and thank you for making this a fun time!!! More

Awesome experience...LOVE our truck! We really love our new 2015 GMC Sierra 1500. Thanks a lot to Eric James our Sales Consultant, who is very knowledgeable of the 3 vehicles we were cons We really love our new 2015 GMC Sierra 1500. Thanks a lot to Eric James our Sales Consultant, who is very knowledgeable of the 3 vehicles we were considering at that time, thanks for explaining everything and answering all our questions, your kindness and patience for pulling all the prices of the vehicles we’re looking at. It was really nice to have this feeling of not being pressured about what to purchase. We have been to different dealerships, but after hearing how Eric explained everything to us, we were able to finalized what to get on our first meeting; really glad that we went to this dealership. On the day of the pick-up Eric walked us through explaining the truck included features, brief operations, all the departments and services available, then we went inside the vehicle and he explained all the features, setting up the phone links and OnStar. Thanks also to Charles Enns, the Financial Services Manager who is so friendly, well organized and have answered all our questions with regards to financial matters. Everything went smoothly. Again Thank You for providing us a great experience!! We would highly recommend Shaw GMC to our friends and everyone shopping for a new or used vehicle. Vovel & Homer Gapaz More

Excellence All The Way Thank you for going the extra mile in every way. Your knowledge of the vehicles I was looking at was most impressive. All my questions were answered t Thank you for going the extra mile in every way. Your knowledge of the vehicles I was looking at was most impressive. All my questions were answered to my understanding. Your kindness and patients were greatly appreciated. My salesman Miro Cajic, and Charles Enns were terrific. It was so nice to go into a dealership and not be pressured about what to purchase. Again Thank You for a great experience at your dealership. Excellence all the way Elizabeth Skakun More

Going the Extra Mile! When a recent service on our '94 Buick turned out to be much higher in cost than planned, Dan turned the situation around by providing us with a free When a recent service on our '94 Buick turned out to be much higher in cost than planned, Dan turned the situation around by providing us with a free oil and filter service to be done at our convenience! More

I purchased a 2015 Silverado HD 3500 Diesel, I purchased a 2015 Silverado HD 3500 Diesel, and although I was initially pleased with the service provided by the salesman, I came to learn very qui I purchased a 2015 Silverado HD 3500 Diesel, and although I was initially pleased with the service provided by the salesman, I came to learn very quickly that this is not the kind of Dealer that I would ever want to visit again......After placing 4 phone calls over 2 days to their Service Dept to book my vehicle in for some service work, and not receiving the courtesy of a return call, and when eventually the service dept did return my call, I asked why the delay and was told "too busy"....In addition, I had placed 2 calls to the Salesman, over the same 2 days without the courtesy of a reply, only to find out later that he had gone on holiday for 2 weeks but, according to the General Manager Nathen who I did complain to, seemed to think that putting a message on his phone referring callers to either the switchboard receptionist, or to another salesman to offer help to customers seemed to be a good idea, so I assumed from that that this was the first time he had heard of this idea....DUH!! As a result, I will not be interested in setting foot back into this Dealership as it would appear that once the sale has been made, they think they can wash their hands of any backup service and/or support....SO BE IT....They have certainly lost my business, and will be very happy to make sure that anyone that I know who has any interest in dealing with them are aware of their methods....... More

I am so happy! Shaw was the third dealership I got in contact with, and I could have saved myself a lot of time if I had just called them first. Sean Spriggs was my Shaw was the third dealership I got in contact with, and I could have saved myself a lot of time if I had just called them first. Sean Spriggs was my salesman, and I think he was amazing. Sean always returned my calls promptly and kept me informed from start to finish. He managed to get me a trade-in offer almost $4,000 more than the other dealerships and I got an amazing truck that I love. there is no doubt in my mind that next time when I'm looking to trade up, I'm calling Sean, he has made a customer for life out of me. More

Great Experience Hi Guys From the first visit to the pick up of my new truck the experience was excellent!! Both Jan and Rick were a pleasure to deal with. Thanks for Hi Guys From the first visit to the pick up of my new truck the experience was excellent!! Both Jan and Rick were a pleasure to deal with. Thanks for making my buying experience an easy one. Thanks Sam Foucault More