Shaw GMC Chevrolet Buick

Body Shop Service I dropped my vehicle off at 8:00 A.M Thur. Morning and our advisor( Adene Carr) was just coming in the door she didn't even take the time to take off I dropped my vehicle off at 8:00 A.M Thur. Morning and our advisor( Adene Carr) was just coming in the door she didn't even take the time to take off her coat, she came right up to the counter to help us, she had already arranged for enterprise to be there to pick us up. I think we were only there for about five minutes and we were on our way. Adene kept us up to date on our repairs and our vehicle was ready when promised. And to my surprise they had detailed the inside at no charge. The repairs on the front of my vehicle makes it look new again. Very please with the repairs that were none. And the cost was $400.00 less than what my insurance preferred body shop quoted and they quoted on after market parts were Shaw used GM parts More

Great Experience The professionalism, caring attitude of Clay made this purchase an enjoyable experience. The non-threatening environment makes you feel welcome. This The professionalism, caring attitude of Clay made this purchase an enjoyable experience. The non-threatening environment makes you feel welcome. This is my first vehicle purchased from GMC and it certainly won't be my last. I highly recommend Clayt and his team. You won't be disappointed More

Quality problems and poor customer service in body shop. Dropped my truck off at the body shop in early Nov 2016 to get repaired and was given an estimate that it would be ready for pickup by Dec 01. Around Dropped my truck off at the body shop in early Nov 2016 to get repaired and was given an estimate that it would be ready for pickup by Dec 01. Around Dec 6 I got a call to come pickup the truck, as it was ready to go. I reviewed the truck and noted numerous problems for them to fix including mud flap on invoice but not on truck, paint blemishes, incorrect gap between door/fender, broken mirror, unfixed rim, etc. They agreed to fix the problems and called me back approx 1 week later to pick it up. More problems: new dent in hood, more paint blemishes, more gap problems around hood, grill, and bumper. At this point they started making excuses that the dent predated the accident, the gaps were as they had been when from factory, etc. Insurance company rep agreed to fix problems and requested Shaw make the repairs. When called next time I picked up the as the body shop appraiser said "That's the best we can do.". When I started the vehicle I noted that the fuel light was on with the fuel gauge on empty. I pointed this out to the body shop appraiser who promised she'd investigate what happened. In the mean time I was left to try to make my way to a fuel station in -20C weather hoping the truck would make it. After driving the truck I noted several additional problems including a very loud air leak at the door. I contacted insurance and the body shop and they agreed to prioritize the repair 2 days later. I took the truck in and they fixed the problems. When I mentioned the missing fuel (it was at least 1/4 full when dropped) and stated that it wasn't the value I was concerned about but rather the danger of being stranded, they said you got it back with what it had when it was dropped off. They claimed it wasn't driven, even though the odometer showed 15 km more than when dropped. The truck was taken to the service center from the body shop at least twice for mechanical work and the invoice showed 2 test drives, which is understandable to ensure proper operation after mechanical work. The problem was the denial of the driving and no fuel for me to leave the lot!!!! The body shop manager basically called me a lier stating that perhaps the truck had less fuel in it than you remember! When I got home I noted 2 new problems and it was then that I decided to look for pictures to show what the truck looked like before the collision. Excellent pics from 2 months before the accident showed a truck that looked much better than what I was left with after the repair. I called insurance and explained the problems and that I had before/after pictures to present the facts. Today an insurance field appraiser stopped by and stated that the problems were obvious to him, with little explanation. The truck has now been booked into a different body shop to fix the problems Shaw couldn't fix and the field appraiser estimated approx $2000 additional work required! Shortly after I picked up my truck from Shaw I got a thank-you card in the mail thanking me for my business (that really just rubbed me the wrong way)! I just got off the phone with the receptionist at Shaw after explaining all of this to her and the best that she could offer was to put me in touch with the body shop manger who had called me a lier earlier, so I declined. I explained that I was trying to give them an opportunity to make things right before I wrote this review, but I was given no alternative. Update April 3, 2017: I saw Shaw GMC's response to my post and I called the phone number to discuss, I had to leave a voice message with my number for him to call me back, and he never did. I guess he wasn't that concerned with resolving my concerns after all. I got my truck back from Speedy Collision in Airdrie last month. They fixed all of the problems that I had noted after Shaw's repair along with several problems that I hadn't noticed. They did a great job, with great attention to detail and quality work: the truck was ready to go when they said it was and I had no remaining concerns. Unfortunately this additional work cost the insurance company an additional $3000! More

Purchased a used vehicle Best experience ever in a dealership Rady, the sales guy, went above and beyond to help us in the purchase process. The whole team is easy going an Best experience ever in a dealership Rady, the sales guy, went above and beyond to help us in the purchase process. The whole team is easy going and not pressuring at all. More

Most memorable buying experiencef I was referred to Rady Tsvetkov by an aquaintence. I have to say that this was the best referral I have ever gotten. I was completely stressed and ove I was referred to Rady Tsvetkov by an aquaintence. I have to say that this was the best referral I have ever gotten. I was completely stressed and overwhelmed about buying a vehicle to replace the one that had been written off by insurance. I was forced into a situation as I had no intention of buying untl this. Rady instilled total confidence in me right from our first conversation. He listened to my concerns and what I was looking for. He totally over achieved in every aspect of what I had hoped for. He has the knowlege, professionalism, caring attitude to make the whole experience positive. He went way above and beyond for me. I cannot thank him enough. I totally recommend to call Rady Tsvetkov if you want to have the opportunity to have a stress free and amazing experience buying a vehicle!! More

Great buying experience Just happened to connect with Jan through an internet vehicle search. Jan contacted in no time. We arrange a test drive. I went in with only the inten Just happened to connect with Jan through an internet vehicle search. Jan contacted in no time. We arrange a test drive. I went in with only the intention of a test drive, and came out the very happy owner of a brand new GMC Sierra. My dream truck. Jan instantly won my confidence. She was so laid back and easy to talk with. I could see right away she knew her stuff. I was impressed with her vehicle knowledge. There was no hard sell, which I was kind of expecting. Instead, it was very matter of fact. Working with Jan made my decision much easier. May have even accelerated my plan to purchase. Jan was very thorough. She took the time to show and explain to me everything that Shaw has to offer and support customers. I met many of the other staff in all the departments. Very, very friendly and knowledgeable. Overall, I am extremely pleased to have made my vehicle purchase with Jan and the Shaw team. Thanks a million, Jan! My next vehicle purchase will definitely be through you. I am already thinking I should move up to a 2017! Mark Adams. More

Terrible experience My husband took our 2012 Chev Silverado into Shaw GMC interested in a trade in , they offered him $12,000 because they said it had hail damage, they t My husband took our 2012 Chev Silverado into Shaw GMC interested in a trade in , they offered him $12,000 because they said it had hail damage, they took his keys to check it out and refused to give them back until they made a deal. There is definitely no hail damage on the vehicle! They had the exact same truck in their lot except with way more mileage,, 36,000 compared to over 100,000 listed at $27,000. They are out to rip you off!! More

Great Sales Rep Chase Jones Chase Jones is a breath of fresh air when comes dealing with sales staff. He came highly recommended from a family member and I can understand why. He Chase Jones is a breath of fresh air when comes dealing with sales staff. He came highly recommended from a family member and I can understand why. He really puts you first and looks out for your best interest in mind. Although new he demonstrated strong abilities and knowledge of the product line. Had all the answers when asked and provided more information and points to consider with my search for a new truck. I enjoyed his style with a no pressure approach but still providing me with everything I needed to make an informed decision. I will continue to return to Shaw because of Chase. More