Shaw GMC Chevrolet Buick

Great service! Just want to thank Nathan Koegler for the exceptional service with getting me and my family in a vechicle that's perfect for us . Thanks again Just want to thank Nathan Koegler for the exceptional service with getting me and my family in a vechicle that's perfect for us . Thanks again More

Great Experience Ask for Clayton to help you find your next new vehicle. He took the time, care, and attention to make sure we had the right truck for both my wife an Ask for Clayton to help you find your next new vehicle. He took the time, care, and attention to make sure we had the right truck for both my wife and I. Very happy with the overall experience, delivery process, and dealership personnel. Very professional and efficient. More

Great Service and Experience Jason helped me find a vehicle that would suit my needs and was very helpful. I would reccomend this dealer for anyone looking for a vehicle. Robert i Jason helped me find a vehicle that would suit my needs and was very helpful. I would reccomend this dealer for anyone looking for a vehicle. Robert in the finance department was also very good to deal with and understood my needs. More

Excellent Salesman Thanks to RYAN for helping us by going above and beyond to help us purchase our used vehicle. He ensured we knew everything about the vehicle we were Thanks to RYAN for helping us by going above and beyond to help us purchase our used vehicle. He ensured we knew everything about the vehicle we were purchasing before arriving from NWT. He showed us everything once we purchased it and we were very happy dealing with him. We highly recommend him for you next purchase. Thanks again RYAN! More

Great Experience The professionalism, caring attitude of Clay made this purchase an enjoyable experience. The non-threatening environment makes you feel welcome. This The professionalism, caring attitude of Clay made this purchase an enjoyable experience. The non-threatening environment makes you feel welcome. This is my first vehicle purchased from GMC and it certainly won't be my last. I highly recommend Clayt and his team. You won't be disappointed More

Body Shop Service I dropped my vehicle off at 8:00 A.M Thur. Morning and our advisor( Adene Carr) was just coming in the door she didn't even take the time to take off I dropped my vehicle off at 8:00 A.M Thur. Morning and our advisor( Adene Carr) was just coming in the door she didn't even take the time to take off her coat, she came right up to the counter to help us, she had already arranged for enterprise to be there to pick us up. I think we were only there for about five minutes and we were on our way. Adene kept us up to date on our repairs and our vehicle was ready when promised. And to my surprise they had detailed the inside at no charge. The repairs on the front of my vehicle makes it look new again. Very please with the repairs that were none. And the cost was $400.00 less than what my insurance preferred body shop quoted and they quoted on after market parts were Shaw used GM parts More

Quality problems and poor customer service in body shop. Dropped my truck off at the body shop in early Nov 2016 to get repaired and was given an estimate that it would be ready for pickup by Dec 01. Around Dropped my truck off at the body shop in early Nov 2016 to get repaired and was given an estimate that it would be ready for pickup by Dec 01. Around Dec 6 I got a call to come pickup the truck, as it was ready to go. I reviewed the truck and noted numerous problems for them to fix including mud flap on invoice but not on truck, paint blemishes, incorrect gap between door/fender, broken mirror, unfixed rim, etc. They agreed to fix the problems and called me back approx 1 week later to pick it up. More problems: new dent in hood, more paint blemishes, more gap problems around hood, grill, and bumper. At this point they started making excuses that the dent predated the accident, the gaps were as they had been when from factory, etc. Insurance company rep agreed to fix problems and requested Shaw make the repairs. When called next time I picked up the as the body shop appraiser said "That's the best we can do.". When I started the vehicle I noted that the fuel light was on with the fuel gauge on empty. I pointed this out to the body shop appraiser who promised she'd investigate what happened. In the mean time I was left to try to make my way to a fuel station in -20C weather hoping the truck would make it. After driving the truck I noted several additional problems including a very loud air leak at the door. I contacted insurance and the body shop and they agreed to prioritize the repair 2 days later. I took the truck in and they fixed the problems. When I mentioned the missing fuel (it was at least 1/4 full when dropped) and stated that it wasn't the value I was concerned about but rather the danger of being stranded, they said you got it back with what it had when it was dropped off. They claimed it wasn't driven, even though the odometer showed 15 km more than when dropped. The truck was taken to the service center from the body shop at least twice for mechanical work and the invoice showed 2 test drives, which is understandable to ensure proper operation after mechanical work. The problem was the denial of the driving and no fuel for me to leave the lot!!!! The body shop manager basically called me a lier stating that perhaps the truck had less fuel in it than you remember! When I got home I noted 2 new problems and it was then that I decided to look for pictures to show what the truck looked like before the collision. Excellent pics from 2 months before the accident showed a truck that looked much better than what I was left with after the repair. I called insurance and explained the problems and that I had before/after pictures to present the facts. Today an insurance field appraiser stopped by and stated that the problems were obvious to him, with little explanation. The truck has now been booked into a different body shop to fix the problems Shaw couldn't fix and the field appraiser estimated approx $2000 additional work required! Shortly after I picked up my truck from Shaw I got a thank-you card in the mail thanking me for my business (that really just rubbed me the wrong way)! I just got off the phone with the receptionist at Shaw after explaining all of this to her and the best that she could offer was to put me in touch with the body shop manger who had called me a lier earlier, so I declined. I explained that I was trying to give them an opportunity to make things right before I wrote this review, but I was given no alternative. Update April 3, 2017: I saw Shaw GMC's response to my post and I called the phone number to discuss, I had to leave a voice message with my number for him to call me back, and he never did. I guess he wasn't that concerned with resolving my concerns after all. I got my truck back from Speedy Collision in Airdrie last month. They fixed all of the problems that I had noted after Shaw's repair along with several problems that I hadn't noticed. They did a great job, with great attention to detail and quality work: the truck was ready to go when they said it was and I had no remaining concerns. Unfortunately this additional work cost the insurance company an additional $3000! More

Purchased a used vehicle Best experience ever in a dealership Rady, the sales guy, went above and beyond to help us in the purchase process. The whole team is easy going an Best experience ever in a dealership Rady, the sales guy, went above and beyond to help us in the purchase process. The whole team is easy going and not pressuring at all. More