Shaw GMC Chevrolet Buick

poor buying experience I was away last week for work and from talking with Becky a few things are coming to light which I was not aware of previously. I have to say the pro I was away last week for work and from talking with Becky a few things are coming to light which I was not aware of previously. I have to say the process surrounding getting the vehicle was extremely disappointing. The following outlines how this process transpired: 1.Poor communication from the finance office: •Becky emailed on Tuesday requesting information for insurance purposes and received not response; •Becky emailed again on Wednesday with again no response; •Becky called the finance office Thursday morning and left a voicemail AGAIN with no reply. •Becky had to call you to walk over to the finance office and have someone respond to her inquires. TOTALLY UNACCEPTABLE. 2.We had booked 2PM for a time when the vehicle would be picked up. This process took almost 2 hours. I have never in all my years of buying vehicles had this process take anywhere near this time frame. Our documents (registration) were not at the office. Joanna said she would send someone to go get it. Why would she have to do this as we had an appointment and Shaw knew we were coming. Further, the ‘XS care’ was explained to us at the time of signing documents. This whole process was extremely disorganized. 3.THE VEHICLE WAS NOT READY. We did not get what we paid for or agreed to (3M not done). Where was the quality control? How was this allowed to be presented to a first time premium customer with out anyone checking to ensure everything was actually done! Now I have to inconvenience myself from my work day in order to get something that should have never happened. Given all these issues I was a little offended that you asked us to give Shaw a 10/10 on any survey we receive. My experience was a 4/10 at best. I feel my time was not respected nor were we valued as customers, especially since my vehicle was not even ready for pick up. Furthermore, based on this experience there is no way that we would refer anyone to you. Based on what we’ve experienced, I have very little to no confidence in Shaw. Follow up: I go to the dealership to get the 3M on and more run around. I ended up leaving without the 3M or any the problem resolved. More

New sales awesome This is the 2nd vehicle i have bought from Shaw, the new sales and finance department are great. both efficient and make you feel like they want and n This is the 2nd vehicle i have bought from Shaw, the new sales and finance department are great. both efficient and make you feel like they want and need your business. More

Disapoitnted I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it had nothing to do with the recall. And it must be a sensor. Its just weird all of a sudden I'm having air bag problems. I talked to other mechanics on this they also say It's seems weird to them t all of a sudden I am having air bag problems. I will pay to get it fixed but will never deal with Shaw GMC again sorry to say. More

Ran up my bill and didn't fix the problem! Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Din Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Dine (apparently does not work there anymore) and explained that I had issues with my doors not locking electronically, and that I had a warning light on that said Service Tire Pressure Monitor System (TPMS). I was told that they could fix the locks, but they could not do anything about the TPMS because one of my tires had a bulge and it was not safe to take it off and put it back on. BUT, no problem, because I could buy new tires from them for $700. I did not think I needed new tires (side note: I had purchased the tires from THIS dealership only a couple years previously!) but I was busy at work and trusted what I was being told so I simply agreed. Virginia told me the cost would be $1915. I said go ahead, put on the new tires, fix the TPMS, and fix the locks on the doors, thank you. I went to pick my car up a couple days later and paid $1915. That weekend I realized that the rear driver side door lock was still not working. I took the car back in. I was told that it needed a new actuator and that they could fix it for another $700. I tried to explain to them that when I first came in I was experiencing issues with multiple locks, and that they had quoted me a price (which I paid) to fix them. I didn't agree to pay that price to fix some locks and then leave some of them broken. They said this was a communication error, and they were sorry for not letting me know that the cost was only to fix the passenger door lock. They acknowledged that this was a mistake on their end. However, they were not prepared to offer me a refund or a discount. Then, while I was dealing with this issue (speaking with assistant service manager Janece Crocker and service manager Michael Tichbourne over a period of weeks) my TPMS light came back on! Essentially, they had not fixed any of the problems I had come in with, and charged me almost $2,000. I could not believe they refused to offer a refund or even to fix the problem. Eventually, after A LOT of arguing and wasted time, I was offered a refund of $280. I was simply too busy to keep arguing and fighting with these people, so I took the refund and took my car elsewhere to have the work completed. I am extremely dissatisfied and I feel that I was scammed. I was also treated very poorly by assistant service manager Janece Crocker. Michael Tichbourne was a slight improvement, but I am still perplexed at how this situation was dealt with. I am not someone who normally writes reviews or complains, but I have never had an experience like this and I would warn anyone who is considering this service center that they are crooks. They will find reasons to run up your bill, and the quality of the service is 0 out of 10 as far as I'm concerned. More

2016 Chev 3500 Bought a 2016 Chev 3500HD last month at Shaw. Had bad experiences at other dealerships and from the moment I met Josh the whole process was very easy Bought a 2016 Chev 3500HD last month at Shaw. Had bad experiences at other dealerships and from the moment I met Josh the whole process was very easy. Josh was awesome to deal with, told him what I was looking for and my budget and he had a truck for me almost immediately. Loving the truck so far, and would recommend Josh/Shaw to anyone I know looking to buy a truck! More

Didn't want my business. I went to see BK as they have a nice Jeep I liked. Kept me there unnecessarily long and didn't even offered a test drive. Later BK told me he had give I went to see BK as they have a nice Jeep I liked. Kept me there unnecessarily long and didn't even offered a test drive. Later BK told me he had given me the keys but I said I knew all about the Jeep, even though I told him I hadn't driven a stick in a long time. Brings me the quote after going back and forth for about an hour. Told him I didn't like it and didn't even counter offered. I give them the benefit of the doubt and think they had the Jeep sold but they should have told me, or even tried to find me something of my liking. Well, next time, not there anyways, I'll go at the end of the month. He's not even listed in the employees list, not his fault though. More

Amazing people to deal with I had my truck in for repairs at the bodyshop I came back better than new , everyone was amazing to deal with . I would never go anywhere else , Thank I had my truck in for repairs at the bodyshop I came back better than new , everyone was amazing to deal with . I would never go anywhere else , Thanks guys More

Personable staff ensuring everything is taken care of Worked with Billy, Tyler and Michelle. They offered great rates, found me the right vehicle and ensured everything was setup and delivered on time. Wo Worked with Billy, Tyler and Michelle. They offered great rates, found me the right vehicle and ensured everything was setup and delivered on time. Would recommend to anyone buying a new vehicle. More

Poor service; unfriendly policy on refunds Spent 2-3 hours onsite to paper an offer; made a deposit; were slow to obtain financing; got a better deal at another dealer; informed Shaw gmc financ Spent 2-3 hours onsite to paper an offer; made a deposit; were slow to obtain financing; got a better deal at another dealer; informed Shaw gmc finance person right away and requested refund; response was delayed then was told I needed to attend dealership to process refund; asked finance manager why he couldn’t just return to my card; delayed response again; said I needed to attend; went there; made to wait; finally got refund; falsely claimed the other dealer used shaw’s Financing approval to get approved; they were difficult and unreasonable and I had a vastly better experience at capital Chev. More

Excellent service Minh , Michelle, and Billy all were excellent and great customer service would recommend them to anyone,helped me get into a new vehicle I'm happy wit Minh , Michelle, and Billy all were excellent and great customer service would recommend them to anyone,helped me get into a new vehicle I'm happy with everything . More