Royal Oak Nissan

I am making a long story short: I put a deposit down on a car, and also signed a contract that we were told would hold the price of the vehicle, but was not final. It was not the bill of sale. Before we si a car, and also signed a contract that we were told would hold the price of the vehicle, but was not final. It was not the bill of sale. Before we signed we were assured by the sales person, Qammar, the sale was not final, and the deposit could be refunded. We were also not sent out with any paperwork. We had to request it - from which we did not get everything we signed. In any case, the dealership not only would not refund the deposit - The GM, Dave Todoruk, intimidated me verbally, yelled and talked over me excessively, and tried to force a sale via phone, and email. After trying different avenues to resolve the issue, as is the right of a consumer, I took a partial refund from the dealership. To obtain the refund, the dealership wanted us to sign a liability waiver. We had requested if it could be sent over email for us to sign and return by scan/ email as we have an immune comprised child in the hospital, and explained that we were trying to limit uncontrolled variables in these uncertain times in a pandemic. We also asked if the cheque could be mailed, or the refund be returned via the visa ( same way we had put the deposit down), or via e-transfer to avoid unnecessary contact, and also save us time -as we have a lot on our plate. The GM replied that he was doing us a favor, and noted that I had gone down different avenues to try to get my deposit back (which he had previously encouraged me to do, and again is a consumer right) - and basically, he was not happy about it - and we either come down to get it, or not at all - that they had no time limit for us to do so - but we had time and health limits... When we got there, it was an unofficial ( not notarized) letter to release liability which absolutely could have been mailed or scanned. As well, after all of the above why would we want to go back to Royal Oak Nissan? A place were we were intimidated, bullied and misled. I would not recommend going there. If you do, do not sign anything. The customer service is horrible, and the management sets a tone for it - petty, intimidating and dishonest. More

This is a dishonest dealership. They charge you for things you don't get! Make sure your car actually has the options they charge you for. things you don't get! Make sure your car actually has the options they charge you for. More

Our 2017 Nissan Armada, with less than 40,000km had to have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. 30 visits later the level of respect for all those involved went lower and lower. Rafael, the service manager, is the king of empty promises. As compensation for my time I was given 3 "free masks" as a courtesy. Great. I would assume, that a dealership that had low tier mechanics that can't even make sure that a fender is clipped in properly and that it takes myself driving at 120Km/H to hear it flapping outside to pull over and make sure that a 3 foot piece of heavy plastic doesn't go through a windshield and kill somebody, that some level of responsibility would be present. I am glad I documented and photographed all of these situations. Next up, they forgot to plug in spark plug wires and luckly I was still within city limits when the SUV stopped working. Took well over 3 hours of waiting for them to come pick up this lemon of a car and take it back to fix their mistake. Then the transmission went. Apparently the technician forgot to fill up the automatic transmission fluid to the correct level and once again I found myself without my vehicle. Amazing that the engine and the transmission had to be completely replaced at 40,000Km. The oil leaks, valve cover gaskets not placed properly, along with the clear lack of regard for a customers vehicle and on top of that no follow through to ensure that this review did not need to happen. I gave them plenty of chances to make up for it and all they did was spit in my face. Royal Oak Nissan, the service manager Rafael and the bottom-tier technician all need find new fields of employment. I would rather walk across hot coals, sell my left kidney, give away my new-born and quite possibly be deemed insane and housed in a mental asylum before I buy another Nissan vehicle let alone take it these bottom-feeders. More

We bought a used Rav4 from John-Jerry (JJ Kalu) on January 7th, with an older model Rav4 as a trade in. The whole deal took less than an hour without any uncomfortable bargaining. Keeping it simple an January 7th, with an older model Rav4 as a trade in. The whole deal took less than an hour without any uncomfortable bargaining. Keeping it simple and honest, including fees and GST in the price with immediate valuation of the trade-in, meant that the whole process was painless and a welcome change from our prior experience with other dealers and chargeable extras. We would definitely look to purchase our next vehicle from JJ when the need arises and would recommend the team at Royal Oak Nissan. More

I recently purchased a new 2020 Rogue Platinum and was so impressed with the excellent and outstanding service provided by Bruce and Tyler. They worked out a fantastic deal for me! They were highly professi impressed with the excellent and outstanding service provided by Bruce and Tyler. They worked out a fantastic deal for me! They were highly professional and answered all of my questions. Thanks to Karissa for your assistance. Everyone on the team were very friendly and made me feel comfortable in the dealership. I am so pleased with my SUV and would highly recommend this dealership to family and friends. Rhonda More

I purchased a new vehicle recently and couldn't be more happy. Right from the start I was greeted like a guest in their home. Dylan, Stephanie, and Scott were amazing from start to finish, this team was st happy. Right from the start I was greeted like a guest in their home. Dylan, Stephanie, and Scott were amazing from start to finish, this team was straight up, no sugar coating and no pressure tactics. These guys asked the right questions and catered to my needs. Truly quick and painless, I truly recommend this team. If you are in need of a new vehicle or used, please go check them out. You'll leave extremely happy just like I did. So do yourself a favor and make them your first choice and save yourself the time and headaches of all the rest. More

I was at the dealership today for oil change and tire rotation of our pathfinder, I was elated by the outstanding service rendered by the advisor Eric and cashier Katherine , they both went above and bey rotation of our pathfinder, I was elated by the outstanding service rendered by the advisor Eric and cashier Katherine , they both went above and beyond . Thank you! More

This is my second purchase from Royal oak Nissan, and just like last time I was very comfortable right from the beginning. Dylan was very helpful and not pushy at all, he listened to what we wanted and w just like last time I was very comfortable right from the beginning. Dylan was very helpful and not pushy at all, he listened to what we wanted and was able to make it happen. I will definitely be returning for any future purchases. More

Dealer did not play fair, lost money I traded my vehicle to this dealership and bought Micra in March of 2020. Stay away from them. They will not tell you everything and will not play fai I traded my vehicle to this dealership and bought Micra in March of 2020. Stay away from them. They will not tell you everything and will not play fairly. Most important - DON'T give them any kinda deposits. None. Zero. You will never get it back by any means. You could loose you job next day, broke the leg, experienced a terrible event, they don't care. If you give them a money, you are hooked. You will be pressured to buy a vehicle or loose you deposit, so don't do my mistake please. They will ask for deposit, give them the same amount that you can give to a charity-afford to loose, no more. Specifically, stay away from Jaydon Wigelsworth and Regan Keith. More

Charges doc fees over and above the advertised price While illegal, this dealership wanted to charge me $479 for documentation fees over and above the advertised $12,800 that was advertised for the used While illegal, this dealership wanted to charge me $479 for documentation fees over and above the advertised $12,800 that was advertised for the used vehicle I was interested in. This violates current legislation in Alberta. For some reason they don’t think the rules apply to them. I mentioned to the sales guy that I thought the advertised price had to include all fees but he lied and said that only applied to new vehicles. Just google Royal Oak Nissan and W5. This dealership was part of a sting in 2017 where their shifty practices were exposed. If you need a Nissan you might have to use them but beware of their dishonest practices. More