Royal Oak Nissan

Prompt, thorough, listened to what I was looking for. Dylan and Dan. Super service. This experience began with live chat, a phone call, followed by an appointment (i lived close by) so it was very conve Dylan and Dan. Super service. This experience began with live chat, a phone call, followed by an appointment (i lived close by) so it was very convenient. I did not purchase the vehicle I was looking at on their site, but got a Juke instead. Dylan and Dan took care of the process with great professionalism and after 4 dealership visits throughout that week I found what would work for me with a pre-owned car. Sorry, don’t remember the name of the lady who went over the details of the Juke when I picked it up. But, very helpful and thorough also. Thanks everyone Elizabeth Cox More

Service desk receptionist was on the the phone and insisted to customer the service appt. was for a Rogue. Turned out 2 cars in the family. Nasty. When it was my turn she told me to book an appoin insisted to customer the service appt. was for a Rogue. Turned out 2 cars in the family. Nasty. When it was my turn she told me to book an appointment. Explained I needed help re-programming my key fob. Referred me to parts dept. No one there and back personnel told me to wait her would help me soon. More

The service we received from Zack, the sales person; Dan, the Finance Manager; and Evan, the details guys - was excellent! Keep up the good work, guys! the Finance Manager; and Evan, the details guys - was excellent! Keep up the good work, guys! More

Absolutely horrible experience, the sales rep was Dylan Kendal he was rude , talked down to us , we applied a 2 thousand dollar down payment on a 2022 model and wanted a 2023 within 24 hours , he refused Kendal he was rude , talked down to us , we applied a 2 thousand dollar down payment on a 2022 model and wanted a 2023 within 24 hours , he refused said we had to purchase the 2022 model or loose our deposit. Amvic said ethicaly they should have let us and they have had several complaints about this dealership .Unprofessional, rude , humans working at this dealership ! More

Absolutely horrendous service. I wish i could give a negative amount of stars. Repeatedly had to pester sales guy to get any answers, was lied to about numbers repeatedly. By the t I wish i could give a negative amount of stars. Repeatedly had to pester sales guy to get any answers, was lied to about numbers repeatedly. By the time I went in to sign paperwork I almost passed out because the price was so high. Forced to drive into the dealer multiple times even though I live hours away. Picked up the car and it was not detailed and was almost out of gas. Its laughable how much their dealer fees are for the amount of work they do. I will never go back here nor will I ever recommend to anyone ever. Worst dealer in the city. More

Amazing honest service. All the staff here are wonderful. One of the best in Calgary. All the staff here are wonderful. One of the best in Calgary. More

this is terrible service when my car has been repaired at Royal Oak Nissan. Car has been replaced with new rear break pads and rotors, charges was around $800 more than general price $600, Jennifer puts a li Royal Oak Nissan. Car has been replaced with new rear break pads and rotors, charges was around $800 more than general price $600, Jennifer puts a list repeat items on break service in order to more charges. I hate to say bad word to them, but do not go there forever More

An amazing dealership! I was stranded in Calgary, my old car broke down, engine quite out. They helped me with making a very great deal with a car 2 years newer, BOUGHT MY I was stranded in Calgary, my old car broke down, engine quite out. They helped me with making a very great deal with a car 2 years newer, BOUGHT MY OLD CAR THAT DIDNT WORK, picked me up from the motel to bring me to the dealership, and a second trip picking up my husband, kids and our emotional support dogs! They made sure the payments were affordable and gave me a cheque back to pay off my debt to consolidate everything to the car payment so I can afford the payments!Dylan also paid for out of his own pocket chips for my kids!. The manager is an amazing manager, he made sure the deal was the best he can do, and even went out of his way to make the cash back cheque higher than I even asked! I HIGHLY HIGHLY RECOMMEND THIS DEALERSHIP!!!!! More

Horrible experience. .. Shisty and sleezy.. on purchase terms. Would not accept a cash deal and passed the buck of their "new business model" to the bank being the reason .. Shisty and sleezy.. on purchase terms. Would not accept a cash deal and passed the buck of their "new business model" to the bank being the reason for it. No willingness to work with the customer or put the customer first. Mulitple other Nissan Dealerships in the city were more accomodating. DO NOT BUY FROM ROYAL OAK.. Service will be better elsewhere. More

I have just had the worst example of customer service I have ever experienced. I have been looking for a new/used car for my wife and have been checking dealerships all over town for the best deal. The s have ever experienced. I have been looking for a new/used car for my wife and have been checking dealerships all over town for the best deal. The sales person at Royal Oak called me and said she had 3 2022 vehicles for me to see, a blue, a red, a white. I said I would be there in an hour. My wife and I arrived an hour later and asked for that salesperson. She said the red one we wanted to look at was gone. I said ,in an hour? I said I don't like being lied to just to get me in the door; not to mention, wasting my time ;we live 30 km from the dealership The (i believe) sales manager came out of his office and became very abusive and loud, telling me, they didn'l need my business and to get out, several times, finger wagging in my face. I believe his name was Dave. This type of anything but customer service is unacceptable. ps; I purchased a 2022 Nissan Sentra from Cochrane Nissan where service is paramount ! More