Royal Oak Nissan

Excellent Sales + Service!! Bought a new 2017 Titan! Excellent experience from start to finish. From sales staff to management everything went smooth! Would recommend! Very happy Bought a new 2017 Titan! Excellent experience from start to finish. From sales staff to management everything went smooth! Would recommend! Very happy and will be buying my next car from Royal Oak Nissan! More

Damage to truck, beligerent mgr Brought my Pathfinder in to install new tires, new windscreen, new O2 sensors. They left a 2" x 1/2" long gash of missing paint when replacing windsc Brought my Pathfinder in to install new tires, new windscreen, new O2 sensors. They left a 2" x 1/2" long gash of missing paint when replacing windscreen. Mandatory $130 scan charge to replace O2 sensor. I already told them which one to replace. (Other dealers charge half their price to scan.). Four tires mounted; chipped new paint, and two tires are NOT sealed, nor properly balanced. Down to 10psi every 3days. Managers response:"We are NOT your dealer.". Basically told me where to go. More

Awesome experience with ash! ( technician ) Done in a fashionable time , awesome quality work done on a car and very friendly ! Excellent experience 10-10!! Will definitely be back for more serv Done in a fashionable time , awesome quality work done on a car and very friendly ! Excellent experience 10-10!! Will definitely be back for more services with him!! More

Worse Car Shopping Experience I love Nissan vehicles but this dealer is by far the worse I've dealt with! Pushy sales people (Tyler) basically they held me up in the office until I love Nissan vehicles but this dealer is by far the worse I've dealt with! Pushy sales people (Tyler) basically they held me up in the office until I had finalized the purchase. I do not recommend this dealer to anyone! I take my vehicle to a farther away Nissan dealer with real customer service and attention to details. More

Horrible and overpriced oil change I took my 2014 Nissan Murano SL into Royal Oak Nissan for a simple Oil Change. They quickly told me that I needed a Service Package B, which would be I took my 2014 Nissan Murano SL into Royal Oak Nissan for a simple Oil Change. They quickly told me that I needed a Service Package B, which would be around $249.99. If I did not get it done immediately, it would void my warranty. Plus, they ended up charging me $275.00 instead, due to 'shop charges'. DO NOT TAKE YOUR CAR TO ROYAL OAK NISSAN. GO on Youtube and learn how to do the inspections yourself, and simply go to Mr. Lube for an oil change, and save your $$$$ More

$495 for Nitrogen for lifetime and No service. We bought Nissan from This dealership. in Oct 2015. I was charged $495 for Nirogen for lifetime. We had very bad experience dealing with this deale We bought Nissan from This dealership. in Oct 2015. I was charged $495 for Nirogen for lifetime. We had very bad experience dealing with this dealership So i decided not to use them for surviving my car. When I went to other Nissan dealership they said they do not honour the service contract so I asked Royal Oak NIssan to return the money they charged $495 for Nitrogen. They not only refused to refund money but they said they haven't done anything wrong and since i signed the contract they would not return the money. They are not providing the service yet they are keeping $495 for nitrogen in the tire. These people are not only dishonest but rotten to the core specially General Manager Jason Bander. Moe Nasser ( Owner?)and Henry Hunan sales person. More

Used suv purchase gone wrong Bought a used xterra - funny thing the floor mats that were in the vehicle at the time of purchase was not the same at time of delivery. Ruined my ent Bought a used xterra - funny thing the floor mats that were in the vehicle at the time of purchase was not the same at time of delivery. Ruined my entire experience with royal oak. More

Service Advisor. Kirby Fiander I had my Nissan Xterra Pro 4X serviced this morning and was extremely impressed with the service and service advisor Kirby. He did an excellent job I had my Nissan Xterra Pro 4X serviced this morning and was extremely impressed with the service and service advisor Kirby. He did an excellent job keeping me informed while I waited for my vehicle. Thank you Kirby Gail Campbell More

Lied on the recommendations, never followed up Shady. Went in for an oil change, came out with a recommendation for many things, including a recommendation to replace the windshield because it Shady. Went in for an oil change, came out with a recommendation for many things, including a recommendation to replace the windshield because it's cracked. My windshield was brand new 4 months ago and is in immaculate condition. When I went back in to ask about it I was told to call the manager on Monday. Shady practice, I won't be trusting anything they say and will take the extra time to another establishment for my maintenance. Pics are in the comments and I'm taking recommendations for a new car maintenance place in The NW. More

They do every trick in the book to inflate the sales price I am finished with this dealership. I was not impressed from the moment I paid for the car. I had asked them to price the car with 3M, after I had pai I am finished with this dealership. I was not impressed from the moment I paid for the car. I had asked them to price the car with 3M, after I had paid for it they then said I would need to pay extra for the 3M. The sales manager tried to make up for this by charging for 3M at cost (how do I know if it was at cost) and giving me two free oil changes. he also promised to get things right going forward. Within 6 months I needed a new front wind shield, when I went in to get it done they had ordered the wrong glass, I had to take another day off work for their error. They also offer express oil changes where Nissan state that if it is not done in less than 30 minutes your next one is free.... they have never met the 30 minute promise in 3 oil changes and they have never offered the next one free. The service manager pulls an unwritten car wash rule if you ask about it. Finally when you go in for a service they are the masters of overselling, they quote Nissans rule that all of Canada is classed as a "Harsh Environment service Schedule". I get this for oil changes but not brake fluid. After giving this place 1.5 years of my business I am tired of them and was it any of the above that did this...No.... It was the argumentative email chain with the Service Manager (Craig Scott) that finally pushed me over the edge. He single handedly lost my business to this dealership. More