Royal Oak Nissan

Avoid, customer service after they have your money does not exsist. Just check out how advice complaints they have. not exsist. Just check out how advice complaints they have. More

THEY SOLD US A BROKEN CAR! They told us the car was in good condition and passed all of its inspections. This was a lie! We gave them a chance to repair it once. They gave i They told us the car was in good condition and passed all of its inspections. This was a lie! We gave them a chance to repair it once. They gave it back to us in worse condition and filled with glass shards. We now have proof that the car needed a whole new engine before we bought it. They are still standing by that it broke after we bought it even though we only have had the car in our possession for less then 36 hours. This vehicle was unsafe and they let us put our baby and toddler in it. We do not trust anything this dealership says and we definitely do not trust there service department to inspect and repair cars! The only solution they are willing to provide us is fixing the car, but we have already given them one chance to fix it and they gave it back to us still unsafe. We do not trust them to actually fix this car and we never agreed to buy a car that needs a whole new engine. This has been over 5 weeks of headache and we do not have an end in sight. Do yourself a favour and just save yourself all the stress and never go to this dealership. More

Just picked up my new Rogue. Dylan Bilinsky patiently stood by me as my decision was not easy with so many to choose from! ! Zac the delivery specialist spent so much time going Dylan Bilinsky patiently stood by me as my decision was not easy with so many to choose from! ! Zac the delivery specialist spent so much time going over all the bells and whistles making me so comfortable with all the new technology in this beautiful Rogue! The entire staff including the Dave Todoruk the GM welcomed me personally to the Nissan family! Thank you! Great dealership! HIGHLY RECOMMEND NISSAN ROYAL OAK! Thank you so much! More

If i could give negative starts i would do it. We tried to buy an affordable but good checked used car in a place with the backing of a reputable company (Nissan) to ensure the car was properly ch We tried to buy an affordable but good checked used car in a place with the backing of a reputable company (Nissan) to ensure the car was properly checked by 'serious people’. However, after only a few kilometers, no more than 400km, the brakes of the car stopped working, and I almost had an accident on the highway because an unfixed caliper. They seemed serious and always showed their best face, promising that the car was thoroughly checked. However m, after this serious problem they rely on legal backup and wash their hands, not providing any solution or ethical recourse beyond the paperwork, they have been really unethical so far. Everything could have been prevented by properly checking the car, but they did not perform a good inspection. They deceived us. Even though legally they sold us a used car, ethically they are not a company to do business with because this issue almost cost me my life and they only reply “we cant do nothing sorry” byebye!!!!. We have legal frameworks, but the ethical ways to make money should be a standard in cases like this.Please be careful, and I recommend asking a personal technician to check the car before trusting these guys. We regret having trusted them. It has been my worst experience buying a second hands products in my life More

Great Service! !! Thank you Andy Lawrence In Parts!! thanks again for fixing my mistake will shop here again !! Thank you Andy Lawrence In Parts!! thanks again for fixing my mistake will shop here again More

Today I went there with my wife to try 2023 Nissan Rogue with a promotion deal of 0% rate for 2 year lease. The sale person was very kind and informative. We discussed the terms and we offer a final deal. H with a promotion deal of 0% rate for 2 year lease. The sale person was very kind and informative. We discussed the terms and we offer a final deal. He told me let me discuss it with my sale manager and we put 500 dollar deposit to show our willingness. The manager showed up and with the rudest tone told me : " this is the best deal and you know what if you don't want to buy it, there is a lady who wants it right now and I will sell her. " I can't imagine that kind of attitude in Canada but hopefully I experience it". He then asked us to talk and I told him I am not happy with his attitude and we cancel it! We will so close to make a deal but with unpleasant attitude of the manager we cancel it! Beware of this attitude and try other dealerships to deal with you with respect and diligence. More

Amazing people here. Honest and trustworthy. My family and I bought many cars from here. Honest and trustworthy. My family and I bought many cars from here. More

Walked in as a first time customer with battery issues. They were great at explaining that the tester shoes I needed a replacement, but didn’t tell me the price. Left in tears and completely broker bee They were great at explaining that the tester shoes I needed a replacement, but didn’t tell me the price. Left in tears and completely broker beefier Christmas. Service advisor and everyone was “that’s our price, what do you’ve sent me to do take the battery out?” Excuse me? No smiles, no apology, just stone cold. I told the service advisor as I was leaving, next time tel customers what the cost will be. This is when I get a slight apology. This is quite the experience as a first time customer! I was clearly looking for a dealership for my vehicle service in the future. I don’t understand this at all. Customer service should be #1, not leaving people in tears. Merry Christmas Royal Oak Nissan More

Very unsatisfied with the customer service we received and there were issues with the diagnosis on our vehicle as well. It's been close to 2 months and we are still waiting for the call from the Gener and there were issues with the diagnosis on our vehicle as well. It's been close to 2 months and we are still waiting for the call from the General Manager who we were told would call us in mid-July. More

Horrible experience with the Royal Oak Nissan service dept. Multiple miscommunications between the Service Desk Reception (Kim) and the parts dept. resulting in delays, wasted trips, false and inaccurat dept. Multiple miscommunications between the Service Desk Reception (Kim) and the parts dept. resulting in delays, wasted trips, false and inaccurate quotes, and a LOT of frustration. We were even given an untrue story about a long delay in a parts shipment, for a very standard item, only to later realize there is a Napa Auto Parts down the street that had plenty in stock. We will take our Nissans anywhere else going forward and avoid this dealership like the plague!!!! More