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Rose City Ford Sales

Windsor, ON

4.7
1,038 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,038 Reviews of Rose City Ford Sales

February 21, 2025

Competent and friendly service. On time for appointment. Thorough explanation of any issues. Very accommodating. More

by kay.tuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your positive feedback! We're delighted to hear that you experienced competent and friendly service. We're also pleased that we were on time for your appointment and provided a thorough explanation of any issues. We strive to be accommodating and provide excellent service to all our guests. We appreciate your kind words! Cheers :)

February 20, 2025

Work is done on schedule. They are accommodating for waiting customers. I not a fan of their calling system. Getting a person to talk to is sometimes difficult. More

by robkuta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Rob, for your feedback. We're pleased to hear that your work was completed on schedule and that you found our accommodations for waiting customers satisfactory. We understand your frustration with our calling system and the difficulty in reaching a person. We are actively working to improve our communication processes to ensure our guests can easily connect with our team. We appreciate your patience and will take your feedback into consideration as we strive to enhance our customer service. Cheers :)

February 20, 2025

I dealt with a guy named Rob Primeau, and he was amazing, 5 stars to him. This review is not about him as he was very professional and helpful. The 3 stars goes to whoever worked on my car. I had the steerin More

by Dante
Recommend Dealer
No
Employees Worked With
Rob Primeau, Nick Gloster
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Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Dante, for your feedback. We're delighted to hear that Rob provided you with amazing, 5-star service. However, we sincerely apologize for the oversight that occurred during the steering rack replacement, which resulted in a loose transmission bolt. We understand your concern and the potential danger this posed. We appreciate you bringing this to our attention and are glad that Rob was able to assist in correcting the issue. We will review our service procedures to ensure that such oversights are prevented in the future. We value your business and are grateful for your understanding. Cheers :)

February 19, 2025

Fast and excellent service whenever I get my car for an oil change or any service I needed. And I like that they have valet service while I’m at work. More

by G’net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Willar
Report | Print
Feb 21, 2025 -

Rose City Ford Sales responded

We're so glad to hear you've consistently had fast and excellent service! We strive to make every visit as convenient as possible, and we're delighted you appreciate the valet service. Thank you for your kind words and for choosing Rose City Ford. Cheers :)

February 18, 2025

Rob Primeau is an exceptional service manager appreciate his honesty and integrity explains everything in detail always polite exceptional service. Rob is the only reason my family attends this dealership t More

by bawden444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Primeau
Report | Print
Feb 21, 2025 -

Rose City Ford Sales responded

Thank you for this wonderful review! We're thrilled to hear about your positive experiences with Rob. He's a valuable member of our team, and we appreciate you recognizing his dedication to honest and thorough service. We'll be sure to share your compliments with him. Cheers :)

February 14, 2025

Very kind, even not having an appointment they managed to take my car and fix it More

by Ttesting689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Nick Gloster
Report | Print
Feb 18, 2025 -

Rose City Ford Sales responded

We're delighted to hear about your positive experience! We understand that unexpected car troubles can be stressful, and we're happy we could accommodate you without an appointment. Our team always tries their best to help our guests, even in a pinch. Thank you for your kind words! Cheers :)

February 14, 2025

We received amazing customer service from Mustafa and Rinaldo!! They went above and beyond to coordinate a duel sale transaction for my brother and I. Thanks guys, top notch! More

by Therese Graham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Kachouri and Ronaldo Baho
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Feb 18, 2025 -

Rose City Ford Sales responded

Thank you, Therese, for the wonderful review! We're thrilled to hear that Mustafa and Ronaldo provided you and your brother with top-notch service. We pride ourselves on going the extra mile for our guests, and we'll be sure to share your compliments with them. We appreciate your business! Cheers :)

February 13, 2025

Had issues with tire pressures it was discovered both rear tires had screws in them causing slow leaks. They were able to fix and get my truck back to me in a timely fashion. More

by rybr17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob mechanic
Report | Print
Feb 18, 2025 -

Rose City Ford Sales responded

We appreciate you sharing your experience! We're glad our team was able to quickly diagnose and repair the tire issues on your truck. Timely service is important to us, and we're happy we could get you back on the road safely. Thank you for choosing Rose City Ford! Cheers :)

February 12, 2025

A very friendly atmosphere. Everyone willing to help. Great service department too! Lots of inventory to choose from. More

by Shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles in sales
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Feb 14, 2025 -

Rose City Ford Sales responded

Thank you, Shelley, for your wonderful review! We're so glad you enjoyed the friendly atmosphere and found our team helpful. We strive to provide excellent service and a wide selection of vehicles for our guests. We appreciate your business and hope to see you again soon! Cheers :)

February 08, 2025

Your sales rep Paul Janikowski is a rock star. Do anything you can to keep him as part of your team.Thank you all for a perfect experience and good value. More

by Champp999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Janikowski
Report | Print
Feb 13, 2025 -

Rose City Ford Sales responded

Wow, thank you for the fantastic feedback! We're thrilled to hear Paul provided you with such a rock-star experience. We agree, he's a valuable member of our team, and we'll be sure to share your compliments with him. We appreciate your business and are delighted you found good value with us. Cheers :)

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