Rose City Ford Sales

Rose City Ford Sales responded

Thank you for your kind review! Our team takes pride in providing exceptional customer service and we're always happy to go the extra mile for our customers. We appreciate your support and hope to see you again soon. Cheers 🙂

Rose City Ford Sales responded

Stan, we're sorry to hear about your frustration with the wiring harness for your trailer hitch. We understand that it's disappointing to have a repair that isn't covered under warranty, especially for a feature you don't plan to use. Our goal is to always provide a clear and transparent explanation for any necessary repairs. It sounds like there was a breakdown in communication regarding why the harness needed to be replaced, even if you weren't using it. We want to ensure that all of our customers feel informed and confident in the work we do. Please feel free to reach out to our service manager at 226-826-2680 to discuss the specifics of your repair and clarify any questions you may have. We appreciate your feedback and your business. Thank you.

Rose City Ford Sales responded

Thank you so much for your continued loyalty and for sharing your wonderful experience! We're honored that you chose us for your second car purchase and are thrilled to hear that it was a fantastic experience from beginning to end. It’s rewarding to know our team, from the sales managers to the front desk and business office, provided you with friendly and professional service. We will be sure to pass along your kind words to Kurt, who truly values your feedback. We appreciate your business and can't wait to help you with your next vehicle! Cheers :)

Rose City Ford Sales responded

Thank you for the fantastic review! We are so glad to hear that you had an excellent experience with us and that our team was both friendly and efficient. It's wonderful to know we were able to complete your service ahead of schedule. We truly appreciate your feedback and look forward to serving you again in the future. Cheers :)

Rose City Ford Sales responded

Thank you for your fantastic feedback! We are so pleased to hear that Dany was so easy to talk to and that you received excellent service. We pride ourselves on having a team that is not only knowledgeable but also friendly and approachable. Your recommendation means a great deal to us, and we look forward to providing you with the same great service in the future. Cheers :)

Rose City Ford Sales responded

Thank you for your positive review! We are thrilled to hear that you had a great experience with us. Our team strives to provide fast and friendly service to our customers. We hope to see you again soon!

Rose City Ford Sales responded

Thank you for your feedback! We're so glad to hear that you had a great experience with our team during your routine service. Rob is a valued member of our staff, and we are happy to hear he was helpful and professional. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future! Cheers :)

Rose City Ford Sales responded

We sincerely apologize for the issues you experienced with your recent service and the need for multiple return visits, Michael. This is completely unacceptable, and we are very disappointed to hear that our work was not completed correctly on either trip. We understand your frustration, and we want to assure you that this is not the standard of service we aim to provide. We are taking your feedback very seriously and will address this directly with our service team. We are truly sorry for the inconvenience, please reach out to us at (226) 826-2680 so we may assist you in moving forward towards a resolution.

Rose City Ford Sales responded

Thank you for the fantastic feedback! We are so pleased to hear that you had a great experience purchasing your new vehicle from us. Our staff works hard to be both helpful and knowledgeable, ensuring every customer has a smooth and enjoyable process. It's rewarding to know we could provide you with a positive experience with no issues. We appreciate your business and hope you enjoy your new vehicle! Cheers :)

Rose City Ford Sales responded

Thank you for the wonderful feedback! We are so glad to hear that you had an outstanding experience with our service department. Our team works hard to provide the best customer service possible, and your kind words are a testament to their dedication. We will be sure to pass along your praise to Rob Rossi, as he is truly a valued member of our team. We appreciate your business and will continue to strive for that level of excellence. Cheers :)