Rose City Ford Sales

Rose City Ford Sales responded

Thank you, Mike, for your kind words! We are so glad to hear that you had another top-notch service experience with us. It's always our goal to complete all work on time and without any issues, so your feedback is very encouraging. We appreciate you choosing Rose City Ford and look forward to seeing you again. Cheers :)

Rose City Ford Sales responded

Thank you, Milica, for your wonderful review! We are so glad to hear that you find our staff to be courteous and that you enjoyed our coffee and snacks. We also truly appreciate you highlighting the professionalism of our service team and their ability to clearly explain everything. We strive to provide a comfortable and transparent experience for all of our customers. We look forward to seeing you again. Cheers :)

Rose City Ford Sales responded

Thank you for your detailed and thoughtful review. We are so glad to hear that you find our dealership to be clean, friendly, and organized. It means a lot that our team members, including Sharon and Matt, are providing such exceptional and welcoming service. We pride ourselves on the professionalism and helpfulness of our service advisors and are pleased to hear they are keeping you informed about your vehicle's history and service needs. We understand your comments regarding pricing, and we appreciate your honesty. Our goal is to provide a comprehensive, high-quality service using genuine Ford parts and highly-trained technicians, which may be reflected in our pricing. We are committed to ensuring every service is done correctly and stands up to your standards. We are grateful for your recommendation and your business, and we will continue to work hard to earn your trust. Cheers :)

marionrscott responded

Thank you for responding to me re my survey that you asked for. I appreciate that you actually read and take into consideration the responses from your clients. I understand that good service and quality parts are essential for success. So is reasonable pricing. Hopefully some changes can be made to help people in this economy with shortage of jobs.

Rose City Ford Sales responded

Thank you, Mel, for your positive feedback! We're so glad to hear that your recall service for the Loss Brake Module software was handled with professionalism and efficiency. We are very proud of our Service Advisor, Matthew Willard, and we'll be sure to pass on your kind words. Your satisfaction is our top priority, and we appreciate you trusting us with your vehicle's care. Cheers :)

Rose City Ford Sales responded

Thank you for the wonderful review, Jeff! We're thrilled to hear that your experience purchasing your new Escape was so positive. It's great to know that our team's professionalism and knowledge made a lasting impression. We'll be sure to pass along your kind words to Liv. We truly appreciate your recommendation and are so glad you chose Rose City Ford for your new vehicle. Cheers :)

Rose City Ford Sales responded

Thank you for the excellent feedback, Larry. We're so glad to hear that you experienced courteous and clear communication from our team. It is a top priority for us to ensure our customers are fully informed about all the work being performed on their vehicle, as well as the associated costs. We appreciate your business and look forward to assisting you again in the future. Cheers :)

Rose City Ford Sales responded

Thank you for the wonderful feedback! We're so glad to hear that you find our staff friendly and helpful. It's a top priority for us to ensure our service team is thorough and provides accurate wait-time estimates so you know what to expect. We appreciate you taking the time to share your positive experience and are happy that you are satisfied with our service. Cheers :)

Rose City Ford Sales responded

Thank you, Fabian, for your great feedback! We are so glad to hear that Rob was friendly and helpful, and that you found our dealership's environment and service to be excellent. We strive to create a welcoming and friendly atmosphere for all our customers. We appreciate you taking the time to share your positive experience. We look forward to seeing you again soon! Cheers :)

Rose City Ford Sales responded

Thank you for the excellent review of our service, Ray. We're happy to hear that your experience with our team was a good one. However, we also understand your frustration and concern regarding the need to replace a second 12-volt battery in a vehicle that is less than a year old. This is certainly not a typical occurrence, and we want to assure you that we are taking this seriously. We will be looking into the circumstances to determine if there is an underlying issue. We appreciate your patience and will continue to work to provide you with the reliable vehicle and service you deserve. Cheers :)

Rose City Ford Sales responded

Thank you for your kind words! We strive to provide exceptional customer service and care to all of our customers. It's always a pleasure to have you visit and we're always happy to assist you in any way we can. We appreciate your support and look forward to seeing you again soon! Cheers 🙂