Rose City Ford Sales

Rose City does not answer the phone and the service technicians do not respond to voice mail messages. I took my F-150 in on May 9th/25 for service but one week later and a few days after that the “Se technicians do not respond to voice mail messages. I took my F-150 in on May 9th/25 for service but one week later and a few days after that the “Service Vehicle” and the orange tool came up on my screen. I took the F-150 to Rose City and was told nothing was wrong. Then I had two more warnings and went in Ford Pass and it said there was Power Train Malfunction. I made an appointment at Rose City. At the appointment I was told by the service technician that he could see the 5 notices so why weren't the first two notices seen when I took the F-150 in the end of May. After it was diagnosed I was told that it needed a GSM and it was back ordered and he had ordered it and would replace it when it was received. Later that day I received an email that said that the service showed no problems with my F-150 which was ridiculous. I went online and learned that a GSM is a gear shift module and that vehicles had been rendered inoperable because of a defective GSM. Ford in the middle of March cancelled all shipments of GSMs to do a Part Quality review of the GSM. I then reviewed my service sheet and it said that my F-150 might not be able to shift out of Park or into Park. I use my F-150 to tow a trailer. This failure to put into or out of Park is a safety issue. The service technician did not tell me that Ford is not shipping GSMs and that my defective GSM could prevent my F-150 from being shifted into or out of park. I sent an email to Rose City dealing with these issues but I did not receive a reply to my email. The way that I have been treated is disrespectful and condescending. I think that it is also putting my safety at risk. I am unhappy with Ford and with Rose City Ford. More

service area very clean and orderly,personal courtious and heipful right away when i drove in. and heipful right away when i drove in. More

Rose City Ford provided great service while servicing my vehicle. Fast, friendly coureouus, knowledgeable staff. vehicle. Fast, friendly coureouus, knowledgeable staff. More

The people at Rose City Ford were very helpful. They helped me find a vehicle I liked very quickly. They helped me find a vehicle I liked very quickly. More

Excellent and friendly service. Always keeps you informed of what's going on with your car and makes sure you are never thirsty or hungry! Highly recommend Always keeps you informed of what's going on with your car and makes sure you are never thirsty or hungry! Highly recommend More

Fast check in. Recall inspection and oil change done in a hour. Easy check out. Fair prices. Thanks Recall inspection and oil change done in a hour. Easy check out. Fair prices. Thanks More

Very friendly and very good workmanship , will be recommending to different people to try it recommending to different people to try it More

We had an outstanding experience working with Paul at the Rose City Ford dealership. From the moment I walked in, he was friendly, knowledgeable, and incredible patient. He took the time to answer all my que Rose City Ford dealership. From the moment I walked in, he was friendly, knowledgeable, and incredible patient. He took the time to answer all my questions and made sure I felt confident and comfortable throughout the entire process. If you are looking for a reliable, straightforward, and personable sales professional, I highly recommend asking for Paul. He made the car-buying experience easy and I could not be happier with my new vehicle. More

Great at keeping appointments on time, people are polite. Dealership, lounge, and the rest of the dealership well maintained. Dealership, lounge, and the rest of the dealership well maintained. More