Rose City Ford Sales

Always on time. Never delayed or excuses of why car is not ready. Consistent every time I go there. Never delayed or excuses of why car is not ready. Consistent every time I go there. More

Service department met my expectations. Had conversations with me about some small repairs and specific requests. Had conversations with me about some small repairs and specific requests. More

Great dealer ship but service Very expensive. I am sorry to say but the price of service is to high I am sorry to say but the price of service is to high More

Awesome they spent time explaining and helping me understand the vehicle that I want to buy what too look what it needs proper education professional as it supposed to be I will be happy in the furth understand the vehicle that I want to buy what too look what it needs proper education professional as it supposed to be I will be happy in the further future to bring my car over for fix. More

Replaced my Mach-E battery in a few hours. Amazing service and great people. Would highly recommend this dealership. Amazing service and great people. Would highly recommend this dealership. More

Matt was excellent,greeted me with his usual with a smile and was very accommodating.He even went out in the pouring rain to bring me my car when it was done,. He was an absolute gentleman by opening the doo and was very accommodating.He even went out in the pouring rain to bring me my car when it was done,. He was an absolute gentleman by opening the door for me and assisted me safely to my car as I have some ambulation difficulties.The hospitality staff was exceptional and made every effort to help make me comfortable while waiting for my car by offering beverages and if I needed transportation services.Thank you for taking such great care of me and my car. More

I Brought my vehicle in for regular maintenance the service representative listened to my issues. He helped me to understand my service agreement which I was grateful for. service representative listened to my issues. He helped me to understand my service agreement which I was grateful for. More

We recently purchased a 2024 Ford Bronco Sport and brought it in two weeks ago for a recall and yesterday for an issue with the brakes. It has been many, many years since visiting this dealership for brought it in two weeks ago for a recall and yesterday for an issue with the brakes. It has been many, many years since visiting this dealership for service and I was so glad to see Rob Primeau at the first visit and Matt at yesterday’s visit. They display the same excellent and personable customer service that we received from them 10 years ago. Nothing has changed! Special thanks to Stacey and Sharon who offer beverages and snacks while customers are waiting and continue to check in to see if anyone needs anything. It is appreciated! We live 10 minutes from another Ford dealership but I drive 40 minutes each way to go to Rose City Ford. It’s nice to see the customer service and staff are the same! Lastly, and this wasn’t reflected in my rating, which was 5 stars anyway, but the call Center that handles the service calls is incredibly unprofessional and DREADFUL!!! I had to call multiple times to get the info I needed and try to book my first appointment. It’s a poor reflection on Rose City and Ford. If I had been a first time customer for Rose City I would’ve hung up after the first call and called another dealership. I have worked in customer service most of my life and I can’t believe that this is ok with Ford to have this. I could easily do better on my worst day. Thanks again to everyone mentioned here. They deserve to be commended for representing this dealership so well! More

replaced my wiper blades without authorization, wanted to changed me $40 from discounted $70. i've had the vehicle for 2 months. wipers are covered under warranty, where does it say it doesn't? inform your c changed me $40 from discounted $70. i've had the vehicle for 2 months. wipers are covered under warranty, where does it say it doesn't? inform your customers of prices prior to replacing, call them and get authorization first. advisor called and said he took care of it and asked "are we happy now?" excuse me? with that attitude? i'm never coming back to rose city. More

Exceptional service from the moment I walked through the door. Everyone that I was in contact with greeted me and let me know that they would be right with me. Hats off to the amazing team work. Thank you J door. Everyone that I was in contact with greeted me and let me know that they would be right with me. Hats off to the amazing team work. Thank you Joey for always being so kind and so knowledgeable. Thank you Rose City, I do appreciate the remarkable service. More