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Riverview Ford Lincoln
Fredericton, NB
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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132 Reviews of Riverview Ford Lincoln
July 25, 2024
Great Staff in the Service Dept. I was acknowledged upon entering, there was a queue of customers ahead of me, so they gave me a “heads-up” (estimated time) as to when I could be wai I was acknowledged upon entering, there was a queue of customers ahead of me, so they gave me a “heads-up” (estimated time) as to when I could be waited on (& treated equally to others in there w/ more “higher-end” vehicles than mine). When my turn came, he listened attentively, asked relevant questions for clarification, and obtained approval before proceeding with the work to be done. There was no pushing for extra/ unnecessary repairs, and the rate for the repairs needed on my vehicle were reasonably-priced & not an excessively high. Even during an extremely busy, very high peak time, my service advisor continued to remain pleasant & positive. He communicated clearly & concisely, and seemed knowledgeable about the type of vehicle I have. He answered my questions candidly/ honestly, explained things thoroughly, provided timely updates & informed me as to what to expect (re: the costs, etc.), plus offered helpful maintenance suggestions as well. Thanks to all! (including the Auto Tech/Mechanic for fixing my vehicle), and the exceptional customer service from “Vic”! More
by Anonymous101
Employees Worked With
Vic & another ...
July 24, 2024
Great service from the service department. It is refreshing to leave a message and know they are going to call you back. Lynn Hachey is so friendly and makes you feel like one of the Ford fa It is refreshing to leave a message and know they are going to call you back. Lynn Hachey is so friendly and makes you feel like one of the Ford family. Keep it up! More
by Amanda Lab
Employees Worked With
Lynn Hachey, Alain Vermette
April 05, 2024
This was an amazing place to but a vehicle until they put Chad Livingston in charge ND it has been terrible since. Absolute waste of space and needs to learn that he can't yell at customers Chad Livingston in charge ND it has been terrible since. Absolute waste of space and needs to learn that he can't yell at customers More
by michaelgescott
Employees Worked With
Chad Livingston
February 06, 2024
Kyle Mitchell is hands down the best sales person I've ever had the pleasure of dealing with. Made buying my dream vehicle so easy. He will go out of his way to satisfy the customer. Riverview Ford gets ever had the pleasure of dealing with. Made buying my dream vehicle so easy. He will go out of his way to satisfy the customer. Riverview Ford gets a 5 star from me. Kyle Mitchell and Riverview Ford is now family More
by Jacquimshannon
Employees Worked With
Kyle Mitchell
July 10, 2021
The first double plus are the people in the service department.... those that greet you then promptly determine your needs that day, hive you a lisner and call you - all professional yet treat like the department.... those that greet you then promptly determine your needs that day, hive you a lisner and call you - all professional yet treat like they know you. All service needs are are looked after thoroughly and car washed. the service is what keeps you coming back for the next car! Personal service. But a great SUV too. Love it. More
by Justforthefunofitstudio
Employees Worked With
Alain Vermette
December 21, 2020
Buying the truck was easy thanks to the sales staff I worked with but then it all fell apart from there. Finance pushed their disability insurance and extended warranties relentlessly even after being t worked with but then it all fell apart from there. Finance pushed their disability insurance and extended warranties relentlessly even after being told I wasn’t interested. Getting the truck serviced here is next to impossible because I live outside of Fredericton and there are few places for us to wait for the vehicle unless you want to hang out in the parking lot. Warranty work is a joke here and you may need another vehicle while waiting for yours to be fixed.. I waited 9 weeks+ For warranty work/parts and they still were not available. In reality, all they had to do was give me my money back for the parts or order the parts elsewhere. This is my 12th new ford vehicle in 19 years and it’s sad to say this dealership has ruined my loyalty to Ford. I have traded the truck on a new GMC and they are more than happy to help us from out of town. Ford makes great trucks but make sure you pick a dealer that will back them up! This dealership, in my opinion, did not. I voiced my opinion to the Controller but that went no where. It’s been well over a week and no call, email or anything. Ford has lost a return customer and that’s sad that they did over a 180$ part and poor service. More
by Jason C
Employees Worked With
Colin Allison, Jeff Ouellette, Alain Vermette
November 21, 2019
ROBERT MICHAUD NICE TRUCK GOOD SERVICE EASY TO DEAL WITH BRIAN SPEIGHT WAS TO THE POINT AND FOLLOWED THROUGH AS HE SAID HE WOULD .LOOKING FORWARD TO MY FIRST SERVIC NICE TRUCK GOOD SERVICE EASY TO DEAL WITH BRIAN SPEIGHT WAS TO THE POINT AND FOLLOWED THROUGH AS HE SAID HE WOULD .LOOKING FORWARD TO MY FIRST SERVICE ON THE VEHICLE . More
by AUTOTREN
Employees Worked With
BRIAN SPEIGHT, Colin Allison
November 06, 2019
Post service review Excellent service experience includes; Appointment changed to an earlier date due to travel needs, Service performed on time and within appointment Excellent service experience includes; Appointment changed to an earlier date due to travel needs, Service performed on time and within appointment parameters even after extra problems discovered and solved, Complimentary no hassle transportation to and from dealership, Courteous and friendly service from personnel. Thanks More
by rl021119
Employees Worked With
Ron Green
