Richmond Subaru

Great experience Austin helped me out with the problem i was having with my old lease. We finally figured out a way to make it out. He was helpful, patience and consi Austin helped me out with the problem i was having with my old lease. We finally figured out a way to make it out. He was helpful, patience and considerate. Highly recommend him if you are looking to join the subie family! More

Friendly,knowledgeable and professional. Bought a pre owned car from Ken in sales, great guy super friendly understood my situation and gave me a great deal it's appreciated! Bought a pre owned car from Ken in sales, great guy super friendly understood my situation and gave me a great deal it's appreciated! More

Fast and flawless service from Jordan Service was fast and no xxxxxxxx, love Jordan’service because he knows I wait for a long time at the other dealership, so he made it pretty fast and c Service was fast and no xxxxxxxx, love Jordan’service because he knows I wait for a long time at the other dealership, so he made it pretty fast and clear for me. Gave me a good deal. I had to wait for a bit longer than usual for financing, but Jordan was awared of that and kept checking with the finance guy and update the waiting time with me, that shows a lot of care. More

Great service I recently bought a Subaru Outback at Richmond Subaru. Ken Trinh is the salesman I dealt with. He was very informative and made the buying process ea I recently bought a Subaru Outback at Richmond Subaru. Ken Trinh is the salesman I dealt with. He was very informative and made the buying process easy. Thanks Ken! More

Good service, no stress Jordan was very helpful, made my first car purchase a breeze. The service before, during and after purchase was nothing short of excellent. I would Jordan was very helpful, made my first car purchase a breeze. The service before, during and after purchase was nothing short of excellent. I would highly reccomend Richmond Subaru, as well as Jordan to my friends and family. More

Great Experience with Ken Trinh!!! I recently bought a Pre-Owned car from this dealership and had the pleasure of working with Ken Trinh. He was a very knowledge and helpful dealer that I recently bought a Pre-Owned car from this dealership and had the pleasure of working with Ken Trinh. He was a very knowledge and helpful dealer that assisted me in choosing the perfect car. I highly recommend this dealership due to their fair pricing and accommodating staff. I look forward to conducting future business with Ken and Richmond Subaru. More

Excellent Experience We had a great experience working with Subaru Richmond. Mike, a sale representative was very patient, attentive and got the best deal for our New Sub We had a great experience working with Subaru Richmond. Mike, a sale representative was very patient, attentive and got the best deal for our New Subaru Crosstreck. THANK YOU very much for your service! We are definitely recommending Subaru Richmond to anybody who is looking for a new car. More

Professional sale service Mike Lee is the first person approach us when we walked into this dealership the first time. He is also very helpful in explaining our questions about Mike Lee is the first person approach us when we walked into this dealership the first time. He is also very helpful in explaining our questions about the sale. He does not waste any of our time to get the best deal for us, and it is a very pressure free experience. More

Persistant sales, good discount and after sale service Mike Lee was very persistent in getting our sale even though we live 800 km north of richmond. He called us several times to ascertain what exactly we Mike Lee was very persistent in getting our sale even though we live 800 km north of richmond. He called us several times to ascertain what exactly we wanted and offered us a good price with a hefty discount. Although he did not offer a test drive on our first visit, he let us test drive on our second visit before purchase. After the sale he spent time with us showing us all the features. More

"HORRIBLE CAR DEALERSHIP" Please, stay away from this dealership.....I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the recept Please, stay away from this dealership.....I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while i was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they could n't find the car key at that time. Then, only until i came back to pick it up 2 months later, they found that my car was stolen???? What the heck!!! My car was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim Tsang and Mathew Clapperton. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they did n't have any responsibilities. Absolutely worst customer service and zero liability! I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN. More