Richmond Subaru

best service I bought my third Subaru here. Their service is wonderful. Took me less than two hours to get a new car. Joe Liu is a very friendly responsible and k I bought my third Subaru here. Their service is wonderful. Took me less than two hours to get a new car. Joe Liu is a very friendly responsible and knowledgeable sales representative. I would definitely recommend Richmond Subaru More

Subaru servicing department can do better Recently had the 80K servicing done on my 2014 Subaru Crosstrek. Very disappointed. Excellent servicing past 2 years so expected the same this time. Recently had the 80K servicing done on my 2014 Subaru Crosstrek. Very disappointed. Excellent servicing past 2 years so expected the same this time. Dropped of my car for 9:30 am appointment, told it would take 2 1/2 - 3 hours and would be ready by lunch. Car not ready until 2 pm. Waited on sidewalk 50 minutes for pick up at mall 10 min. away without knowing it would take that long. No carwash or vacuum of interior. Miscommunication between front desk and mechanic as to some work that was/was not done on vehicle. Will not be using Subaru for servicing in future. More

Hana Fu I am a new driver and don't know very much about car Jackie was very helpful to help me find the right car he made the whole buying experience very e I am a new driver and don't know very much about car Jackie was very helpful to help me find the right car he made the whole buying experience very easy and no pressure great job Jackie More

Great Customer Service Was looking for my first car, and Jackie really helped me out and eased my worries about my purchase. He provided various options knowing what my budg Was looking for my first car, and Jackie really helped me out and eased my worries about my purchase. He provided various options knowing what my budget was and he was really patient and answered all of my questions. It definitely helped me out when considering my options. Highly recommend you seek out Jackie - if you plan on visiting Richmond Subaru to purchase a vehicle. More

Jackie Cho, experience and competence were evident We received a reference for Richmond Subaru from two of our friends who dealt with Jackie Cho and convinced us he was different kind of salesman, one We received a reference for Richmond Subaru from two of our friends who dealt with Jackie Cho and convinced us he was different kind of salesman, one who would sell you what you were looking to buy for a fair valued price. This is exactly what we found to be true. We would reccomend Jackie to our friends as he was recommended to us. More

Very professional and kind staff, would definitely recommend Everyone at the dealership were professional, friendly & detail oriented. Our sales guy, Jackie Cho, made us feel comfortable & did not employ any hig Everyone at the dealership were professional, friendly & detail oriented. Our sales guy, Jackie Cho, made us feel comfortable & did not employ any high pressure sales tactics. We felt his commitment to customer satisfaction - he took us out for a long test drive; answered all of our questions with patience & negotiated a fair deal. Highly recommend Richmond Subaru & Jackie. Would also like to thank Danielle who helped with the finance process, she was very professional and friendly. Walked me through the whole process as well as explaining what I was signing up for. My overall experience with her was amazing and would highly recommend her for any financing needs. More

Excellent car buying experience Nick was extremely helpful, nick was the most knowledgeable s ales person i have ever had to deal with and I would recommend anyone who wants to buy Nick was extremely helpful, nick was the most knowledgeable s ales person i have ever had to deal with and I would recommend anyone who wants to buy a car use his expertise More

Excellent Went in and spoke to Nick, he was very informative and professional and he didn't rush me he's the most handsome guy you'd ever buy a car from xoxo Went in and spoke to Nick, he was very informative and professional and he didn't rush me he's the most handsome guy you'd ever buy a car from xoxo More

Worst Customer Service in Service Department. Richmond Subaru Service is nightmare. I am not sure how they hire there staff I had three bad experience with them. Recent one I took appointment for Richmond Subaru Service is nightmare. I am not sure how they hire there staff I had three bad experience with them. Recent one I took appointment for 2:00PM for Car wash in the morning around 11:00 AM. When I reached service centre 5 mins before my appointment I come to know they hose is not working from morning so cannot wash. My point was how come no one called to inform or why did you even give me appointment when hose was frozen especially when they knew from morning. I drove from Burnaby that far wasting my gas. Then the guy was like may be I should call 4:00 PM appointment to cancel after this incident so unprofessional common cannot even see what appointments are there in day. Even in the past they were suppose to call me after taking pictures for fixing my alloy wheels paint never did after me following up for three months finally my work was done. Not sure if they have too many customers that they are willing to loose few customers. Only reason I keep going from Burnaby was good service at time of purchase but after purchase service is horrible. Should stop taking my car for service any more as I have options near to my place. More

Great experience overall! Nicholas was very friendly, knowledgeable and a pleasure to deal with. The test drive was fantastic and I was shown all the features of the car in de Nicholas was very friendly, knowledgeable and a pleasure to deal with. The test drive was fantastic and I was shown all the features of the car in detail. I recommend this dealership with reservation! More