Richmond Subaru

Bad service and no appreciation for loyalty I bought my Forester from this dealership 9 years ago and brought it in for all major repairs. For the past two years, I’ve had concerns about the ser I bought my Forester from this dealership 9 years ago and brought it in for all major repairs. For the past two years, I’ve had concerns about the service. They’d quote one price but the end price would always be $1,000 more. This past September, I had my timing belt replaced. The quote was $1600, but they told me a couple of other parts also needed replacing. I was expecting a bill around $2,000 but in the end, it was more than $3,000! But I was glad to know that it was reliable and in good running condition, so I paid it. I went out to find that my license plates were missing! After half an hour they found them and put them back on. After a long day of work, I was glad to finally be on my way. I sat in the driver seat and it was leaning at a 45 degree angle!!! So I went back in and explained the problem. I waited half an hour to speak to a manager (I don't recall the name) who denied any responsibility for the broken seat and accused ME of breaking the seat, implying that I weighed too much! (I weigh about as much as the average man.) However, on the Subaru Owners Forum, I discovered a long string of complaints about poor seat welds on the 2009 and newer Foresters. Finally, he agreed to look into It with Subaru Canada. By that time, I’d been away from home for over 12 hours with another hour before I’d get home, and a dog who needs to be let out! Slightly stressful! Well. in the end they repaired the seat for free. I appreciated that, but it damaged my trust in the service department at Richmond Subaru. Then, less than four months later, my head gasket blew. No longer sure that I trusted Richmond Subaru. I took the car to a service shop that my friends had recommended. They did the work and the car ran well for about 300 km. Then the check engine light came on. The shop looked over the repair again and discovered damage on the teeth that turn the timing belt. They told me that they hadn't worked on the timing belt at all, nor even touched the gear. They told me the dealership must have caused the damage.They saved the part and I brought it to the dealership. I met with Matt, the manager of the dealership, and explained the entire story. I was hoping that he would be concerned about this series of events, apologize for the poor service and offer to look into it. Instead, he argued with me and talked about people who try to rip off the dealership! To a longtime customer?!! Clearly, my agenda was not to rip anyone off! I’m caught between two mechanics, who are both blaming the other for damage. (The Subaru technician said that if the teeth had been damaged, the check engine light would have come on soon after the timing belt was changed.) He might be right, but he denied breaking my seat too, and I KNOW that they did that! The two repairs cost me $7,000 altogether, plus a lot of stress. A simple apology and offer to look into the problem would have done a great deal to restore my faith that this dealership actually cares about serving their customers. Instead, I was treated very rudely! Don’t give them your loyalty. It seems to mean nothing to them. Terrible! More

Great experience! We leased a Forester here 4 years ago in a bit of an emergency. Our vehicle broke down and we needed to turn something around ASAP. They accommodated We leased a Forester here 4 years ago in a bit of an emergency. Our vehicle broke down and we needed to turn something around ASAP. They accommodated us and quickly got us into a vehicle we loved! Great service and great vehicles! More

Walked out with a car. Went to Richmond Subaru to look at a car I saw on autotrader with no real intention to walk out with the car. My salesman Nicholas Geisler was very ac Went to Richmond Subaru to look at a car I saw on autotrader with no real intention to walk out with the car. My salesman Nicholas Geisler was very accommodating and made the experience enjoyable. I drove home in my new car. More

Awesome experience Nick was an excellent sales consultant. The test drive went above and beyond what I had experienced elsewhere. Really have me a feel for the vehicle a Nick was an excellent sales consultant. The test drive went above and beyond what I had experienced elsewhere. Really have me a feel for the vehicle and its capabilities. Pricing was great and better than competitors. Everything done in house; would recommend. More

Bought used 2016 Subaru Legacy Great experience! Nick Geisler showed us a couple of cars and took us on a test drive with the Subaru Legacy that we bought. Prices both online and on Great experience! Nick Geisler showed us a couple of cars and took us on a test drive with the Subaru Legacy that we bought. Prices both online and on the lot were very competitive and the staff were energetic and very willing to help and answer any questions we had about the vehicles and payment options. Would definitely recommend this dealership in the future. More

Awesome experience! Richmond Subaru is awesome. Great Staff. My car buying experience was extremely smooth. The finance manager were very very nice and helped me finance Richmond Subaru is awesome. Great Staff. My car buying experience was extremely smooth. The finance manager were very very nice and helped me finance my car. More

A Very Welcoming Experience I was skeptical about buying a new car and switching brands. However Richmond Subaru and Subaru Canada made it extremely easy. Great cars and amazing I was skeptical about buying a new car and switching brands. However Richmond Subaru and Subaru Canada made it extremely easy. Great cars and amazing service. I will be a Subaru customer for the foreseeable future! More

Nick is awesome We came in a rainy evening and Nick served us until 10pm, one hour beyond their closing time. He was very friendly to my 3 kids. He spent a lot of tim We came in a rainy evening and Nick served us until 10pm, one hour beyond their closing time. He was very friendly to my 3 kids. He spent a lot of time explaining all the features inside the car. We also test drove and he picked a perfect route testing the car on different terrains. More

New forester Had a great experience purchasing a new forester at Richmond subaru. Thanks to Nicholas for the fun test drive and excellent service. Looking forward Had a great experience purchasing a new forester at Richmond subaru. Thanks to Nicholas for the fun test drive and excellent service. Looking forward to my new car! More

Bought a new, used car. I bought a minivan from Richmond Subaru and had the wonderful pleasure to work with Mike Lee. He was smart, knowledgeable and very informed with with I bought a minivan from Richmond Subaru and had the wonderful pleasure to work with Mike Lee. He was smart, knowledgeable and very informed with with the products he offered. i would recommend mike lee to anyone! More